Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my delivery”

Helpful Report

Hi Peter, I'm sorry you haven't received the delivery yet. I've been informed by the sales team, that this will be with you tomorrow. Thanks, Jacob

“Really happy with the Paving Circle we ordered. Even though the centre paving slab was slightly damaged, the Customer Support team were quick to reply when we contacted them and sent a replacement slab straight away. Over all, we are very satisfied with the product and service.”

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“Excellent service, went out of their way to track down some Tegula walling after their website said it was out of stock. Good communication and fast delivery. The Tegula walling blocks are very good, I am not a builder but these blocks were so easy to lay, I built the wall myself after learning from a couple of Youtube videos! Saved myself £2K builder's quote.”

Marshalls Plc 5 star review on 25th April 2021

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“Excellent service. Received on time and in good condition. Delivery driver gave a friendly and efficient service”

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“Absolutely fantastic after trying various companies that some never even got a reply from found Marshalls to be the best for returning calls and products 100% accurate”

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“I bought the Indian sandstone brown mult,superb colours and quality”

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“Enquiries were very helpful,Very good service”

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“Great quality paving slabs. I am disappointed in the delivery side of things. I booked in the delivery for a specific date, however it was delivered 2 days earlier without any notifications form the delivery company. No phonecall, text or email.”

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“Excellent service, slabs arrived in no time and driver extremely helpful.”

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“Helpful staff on ordering and delivered on the day expected. Delivery man was extremely nice and helpful in leaving them exactly where I wanted them.”

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“Matthew delivered excellent customer service when I telephoned and kept me informed about my delivery”

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“Best price was found on marshalls own website. Able to track delivery and the driver rang when he was about 30 mins away. Excellent.”

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“Marshalls products are extremely good. Where the company fails is in its interface with customers. 1. Having asked me online what day I would like the goods to be delivered, I rang couple of times to check what time of day I should expect the delivery. The delivery was then postponed at 17:10 on the day before delivery was due, but no-one thought to advise the customer. 2. No-one contacted me to tell me of the new delivery date - I had to ring Marshalls to find out. My first call prompted the person who answered to Email your deliveries team, but it took a further call from me before I was advised of the revised date. 3. The delivery contained some goods which were out of date and could not be used. I rang to advise of this and was asked to provide photos etc. This complaint was handled effectively. 4. I was advised after some days that a refund had been made, but after 9 days and one unanswered Email I had to ring repeatedly to say that no money had reached my credit card account. Each time I was promised that someone would ring back with an update - this never happened. Eventually after two weeks or so the money appeared (but still no contact from anyone at the company). It appeared that each time I spoke to a member of staff, they would Email someone else about the issue and then forget it. It would be better for customer relations if the member of staff who took the call sent the Email, and then was responsible for ensuring that the issue was sorted and the customer advised.”

Helpful Report

“A week late, zero communication about the delay, false promises of delivery. Delivery truck did not have the right equipment and needed my help to push the pallets and could not get them on to the curb. Complete dogshow. I should have read the reviews before ordering. I will not be making that mistake again.”

Helpful Report

Hi, we would like to apologise regarding the recent issue with your delivery. We take all feedback seriously and have passed this review onto our customer services and delivery communications team to ensure it doesn’t happen again. Many thanks, Jacob

“All easily ordered and timing met. The Driver was Excellent.”

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Thanks for your review Patrick we're glad we met your expectations! Viki

“professional company, was pleasure dealing with”

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Thanks for the review Erikas, we're really pleased to read this feedback, Viki

“Very happy with service, Quick,pleasant,and great products, As a general builder and landscaper I need good quality products and Marshall’s supply them, hands down best in the business,”

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Thank you for your review Richard! This is great to hear, we're really pleased to hear that you have had a positive experience, Viki

“Very pleased with the fast and efficient service provided, kept updated on arrival times”

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Thanks for taking the time to leave a review and giving us this feedback - we're really glad you had such a positive experience, Viki

“Great product, went with the Luna smooth and very pleased with the look and finish.”

Marshalls Plc 5 star review on 21st April 2021

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Thanks for taking the time to leave us this review, we're so pleased you're happy with the product, it looks great!, Viki

“I would just like to say what a brilliant customer services and how quickly they dealt with my broken slabs I had delivered. I had 100 paving slabs Argent smooth dark grey and 8 of them were damaged and Marshall’s acted absolutely brilliant and I will definitely be spending more money with this company. Top quality paving stone and look great in the front and back of our house👍👍👍”

Helpful Report

Thank you for taking the time to leave this review! Your feedback is important to us and whilst we're sorry the order wasn't in perfect condition first time, we were really pleased to be able to resolve this with you, Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews