Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was great and patient put it where I needed materials put,,, office staff were great”

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“My online order didn't update on the website so no confirmation of delivery except by telephone. What's the point of telling you to track your order online when it doesn't work? The delivery date wasn't kept I was only advised by email not phone that the driver wouldn't be coming. Told it would be the first delivery the next day, but that didn't happen, telephoned again and was promised a call back within 5 minutes confirming ETA, but that didn't happen either. I then received an email saying delivery would be before midday - and that that didn't happen. Finally arrived early afternoon. In summary, poor CS communication, and delivery dates times promised but not kept.”

Helpful Report

Hi there, thanks for your review, we're really sorry that we fell short of your expectations on this. We've shared your review with the team and they're discussing ways to make improvements, Viki

“I am pleased with Marshalls. I will recommend to my neighbours and friends who want to do their drive ways.”

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“Great Service from Marshalls. All the way from getting samples, order and delivery the service was excellent.”

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“Excellent, customer service brilliant and product great, from start to finish all aspects have been superb”

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“Chosen, ordered, paid, delivered…. Its as easy as that….”

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“Good product delivered on time. Helpful delivery driver”

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“Quality stones, arrived on the scheduled day and in the 2 hour slot. One of the most friendly drivers I've ever had the pleasure to meet!”

Marshalls Plc 5 star review on 27th May 2022

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“Easy to navigate website, great customer service and efficient delivery. Rang to confirm delivery time.”

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“very helpfull”

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Morning Robert, Thank you for your lovely review! Glad you have had a positive experience with us! Kind regards, Tia

“Very good quality materials and service”

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“great service from ordering to delivery, excellent service from delivery driver”

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“I really liked the fact that the delivery driver phoned me the day before to confirm the delivery. The big lorries are tricky with residential deliveries and we were able to talk about itbin advance. Therfore, he was well briefed and I knew how many sugars to put in his tea. He arrived on time as agreed. He even phoned later the day before to let me know he might be a little later. It made a huge difference and therefore the service was outstanding. The cobbles too are brilliant”

Marshalls Plc 5 star review on 19th May 2022

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“A company with a clear focus that delivers. Good customer service.”

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“Easy to order. Delivery arrived on the date stated. Driver struggled for access due to parked cars but delivered pallet of goods onto drive as requested. Only down was the cost of delivery!”

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“Simple and easy to use web site. The team notified me of the delivery date and we agreed. Delivered on the agreed date and followed my delivery instructions to the letter. Perfect service and a quality product. Thank you”

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“Very good service and the refund due to me was also very prompt. Would definitely recommend.”

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“My name is Mr Gurmeet Singh my order no is X1582040. I paid for an order on the 7th of April 2022 the amount was £17,631.15. I was told 1 out of the 3 products (please see details below) is in stock and has been secured for me for delivery when i am ready. The delivery was for the 6th of May 2022, no delivery came. When i called i was told the product is out of stock. I then requested to speak with the sales representative who originally took my order a Hannah Newbould. Hannah looked into my order and told me the product that was secured for me has been sold. Also, the other 2 products i was guaranteed will be in stock 2nd week of May. I have now been told the products will not be in stock until July. I expressed my disappointment and also my concern to Hannah Newbould. She said she will get her manager to call me to see what can be done. I received no call, only an email to apologise and suggest i choose another product VERY VERY DISAPPOINTING Granite Eclipse® Centre Stone Pack Size: 560 x 350 x 50 Colour: Dark SKU: NS3758520 Pack Size: 30 Total Coverage linear metre 16.8 linear metre QTY 1 Price £1808.64”

Helpful Report

Dear Mr Singh, Thank you for your feedback, and apologies for the unsatisfactory experience you have had. We’ve raised the issue with the team involved, and are reviewing our process to stop it from happening again. The manager, Amanda Beeden, will give you a call back very shortly, Viki

“Good product and good information. Use service twice in last three months. Very Impressed”

Marshalls Plc 4 star review on 14th May 2022

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“The ordering process was straightforward. I received a call one day before and on day of delivery from driver. He was professional, respectful of property and ensured everything was right before leaving. The whole experience was great. Very happy that I ordered from Marshall’s their products are top class”

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Marshalls Plc is rated 4.5 based on 1,076 reviews