Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Excellent Customer Services. Kudos to Gillian Howe for her professional and insightful customer service.”

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“Very easy ordering process, arrived on the date indicated, very friendly and courteous delivery driver. Can't wait to use it and complete our lovely new Marshalls Sandstone patio. 5 Star. Thank you!”

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“Very good website to help with choice of slabs. Delivery quick - 5 days and a free tub of jointing compound came with the order.”

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“Fab customer service, delivered on time and lovely looking patio slabs.. couldn’t ask for more, thank you x”

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“Fast efficient service.”

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“On the day of delivery a text was received from the driver we then spoke on the phone where I explained what to expect on arrival. The delivery was made in an orderly manner and the driver couldn’t have been more helpful.”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Good idea with the sample to actually see if it was the brick I wanted . Very good delivery .”

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“When a company promises to deliver a product on a Tuesday, allowing us to lay said product on the Wednesday - it's not acceptable to just not deliver it until the Thursday without any attempts to inform us. Lost earnings due to your ineptitude.”

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“I had a concern about the delivery, but the driver contacted me by mobile before the delivery, dropped his trailer and accessed my site very efficiently. he was very helpful and dropped the pallets exactly were I needed them”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“We ordered some samples which came really quickly. Once we had decided on the product we ordered and these were delivered on the day we chose on the website. Really good quality product and can’t fault the service.”

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“Excellent customer service, quick delivery and fantastic quality of items.”

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“Took advantage of spending £500-plus to qualify for free delivery. Items arrived on the day requested, and were efficiently off-loaded onto our driveway. All in perfect condition. Excellent service.”

Marshalls Plc 5 star review on 13th February 2021

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“Symphony Classic project Pack - Ordered on line, delivery scheduled and met, driver called en-route and then went that extra mile to lift the consignment over a fence to save me having to hand ball them round. Very Covid safe delivery.”

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Thank you for your time on leaving us a review, the patio looks great! Please could you let us know why you went with 4 stars, instead of 5? We can forward this feedback onto the relevant team. Thanks, Jacob

“Great product and quick delivery”

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“TERRIBLE customer service and quality of product. I ordered two sets of Marshall's slabs and they bore no resemblance to each other in terms of colour. One set was a weathered grey as expected (Yorkstone) the other had large splashes of bright yellow in every slab. When I contacted customer service with photos explaining the problem - I was told that they were 'acceptable'. When I pointed out that I was not happy with what I had received as they did not blend together I was then told again that the slabs were 'acceptable' and that they would not exchange them. This was an expensive purchase and as a previous customer I thought I knew what I was getting, but this experience has been extremely disappointing. After much to-ing and fro-ing via email they have agreed to let me return the slabs but I am highly disappointed. I hope they stick to their word and collect the slabs and refund me, but I have had no apology for the inconvenience and a frustrating and tone deaf communication throughout fromMatthew Marshall in 'customer services'. I am left annoyed, frustrated, currently still out of pocket and feeling that no one cared or took me seriously. I do not recommend dealing with this company and if I could give no stars, I would.”

Helpful Report

Hello Emma, Thank you for your feedback, we have passed this onto our Customer Service Manager, who will be in touch shortly. I am sorry that you have experienced these issues. Thanks, Charlotte

“Quick ordering system and the product was a good price, Delivery was on time.”

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“The sales process was first class. The lady who took my order could not have done more. The delivery was shambolic I was charged £75 for delivery. I understand that this is to the kerbside. The driver was unhelpful, just kept saying the pallet the order was on was totally unsuitable. My wife was taking in the delivery alone and the driver dumped it straddling the pavement and road. My wife asked for it to be moved into the pavement as we had paid for this. The driver said not my worry and left! My wife had to Inlist the help of a neighbour to assist with moving these slabs to a safe area. This completely ruined our experience and would put us from ordering / recommending Marshall’s in the future. Alan Lowr”

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Mr and Mrs Lowe, we are really sorry that you've had this experience with one of our delivery partners, we have spoken to them about this and been assured this won't happen again. We have also contacted you on email as a follow-up and hope that, when you come to purchase landscaping products again, you will give us another try. Viki

“good product price and delivery very happy”

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“Excellent service, from ordering to delivery. Slabs were individually wrapped and no breakages!”

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“Marshall’s is my go to company for paving and hard landscaping products and quality can not be beaten”

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Marshalls Plc is rated 4.5 based on 1,076 reviews