Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

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“Good website, great product selection. Brand leaders and building towards a great future”

Helpful Report

Thanks very much Dominic for taking the time to leave us this review.

“Delivery was quick and on time and exactly what was ordered. Perfect service Thankyou”

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Thanks for the great review Colin, and for your custom!

“We invested a lot of money in Stonemarket Avant Garde Imperial paving, plus an amazing Vintage Compass. After carrying out my usual in-depth research into these products it was obvious that we needed a landscape company who had experience in handling these high quality products requiring special techniques. They are not flag stones that you throw down on top of a little sand. It was obvious that I was going to select a company from the Marshall's recommended list in the Coventry and South Midlands area. I requested a visit from about six landscape companies and appointments were booked. Out of all the visitors only one could talk to me like the Marshall's installation guide! We talked through the many steps required to prepare, handle and finish the installation of the Imperial in particular. Not the cheapest by far but very impressive at that stage. The order was placed. The company in question is Suttons Landscapes from Coventry and the impressive gentleman is Mr Richard Sutton. I was enthralled by the actual execution of the work following my amateur gardener's design. I was consulted every step of the way when required to ensure that what the team were executing complied with my design. They were so determined to please me every step of the way. I knew they were going to be the right choice as the turned up EVERY morning at 08;15. I have never had a this happen to me before across many trades. The team were very polite, well mannered and courteous. To finish at this point I want to say that the end result is staggering. Now, several months later I open the curtains each morning and gaze out in amazement. Recently I had the team back to lay a new lawn. Perfect. Before you think that I have 3 acres and a country pile let me tell you that I live in a normal detached 1980's property on a large housing estate. The entire rear garden in question is 10m x 12m. Final photos for you to view.”

Marshalls Plc 5 star review on 29th November 2020

Helpful Report

Hi Alan, thank you so much for leaving us this fantastic review, we are so pleased to read about your experience and to know how happy your new garden is making you. Enjoy it! Viki

“Good service and helpful team”

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Thank you Moumen, we will pass this feedback on

“I ordered samples of sandstone and granite setts. Service is the best in the industry -full sized samples well packaged that make it easy to make a decision on material choice for projects. Excellent service, quality products.”

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Thanks for the review Ian, good luck with your project

“Very simple and straight forward ordering process online. Good communication. Excellent delivery drivers try their best to put materials closeby to where they are needed for each project. Regular customer due to the above.”

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Thanks for taking the time to leave us this review Jason, and for your positive feedback

“The products and customer service provided by Marshall's are of high standard.”

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Thank you for your review Paul.

“Good information on the website, prompt delivery.”

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“Great service from start to finish”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Completely satisfied with the quality of the materials. The work was done to a high level and would highly recommend the contractor.”

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“Brilliant service ..super delivery ..absolutely super blocks. Just laid the first row another 120 to do. Can’t praise them enough.”

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Thanks very much for taking the time to leave us a review, please come back and add a photo of video when the job is finished! Viki

“Really good service, But good job I looked at the order on line, you had 600x300, wanted 600x600, but no trouble changing.”

Helpful Report

Thanks for the review John, glad we were able to supply what you needed, Viki

“The lady that I spoke with was really polite and helpful it is due to her helpfulness that my order was placed and a delivery is coming in the next few days”

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Thanks for taking the time to leave us a review, we're glad you had such a good experience, Viki

“Excellent straight service especially giving a delivery date on point of order”

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Thanks for the review Andrew!

“Pete Watton of Fordingbridge did an amazing job of replacing our old, tired patio with Marshalls porcelain range. Nothing was too much trouble for him and his team and he completed the job to a very high standard, way in excess of the previous patio. He also did one or two jobs of landscaping around our garden and these look superb too. I wish all contractors would work to his standard.”

Helpful Report

Thanks for the great review of our products and the accredited installer you used to do the work. Enjoy your new patio!

“Very helpful sales staff”

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Thanks for taking the time to leave us a review, Viki

“The products I wanted were out of stock so I needed to call to pre-order but staff were friendly and professional and the products arrived on the day they were due. The driveway blocks and edging are of a good quality and much cheaper to buy direct from Marshalls”

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Thanks for leaving us this great review Susan, enjoy your new driveway! Viki

“Great service, product was out of stock but was called as soon as it came back in. Product was delivered when agreed and was of high standard.”

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Thanks for taking the time to leave us a review Laura, we're glad you had such a positive experience, Viki

“Good communication regarding the delivery schedule. Would’ve been perfect if we’d received a message first thing too.”

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Thanks for the review Sam, I will pass that feedback onto the relevant team, Viki

“I would like to thank Helen Whitelock for her Amazing assistance she gave me when I had an issue with a contractor, due to the fact I had purchased Marshalls product . She did everything possible to assist . A very big thank you . Brilliant customer service would highly recommend Marshalls to anyone thinking of purchasing building products that they sell.”

Helpful Report

Thank you so much for this review Michael, we have shared it with Helen too!

Marshalls Plc is rated 4.5 based on 1,076 reviews