Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lucy Mullen, Sales Advisor was very efficient, communicated well and was respectful when assisting me to place my order online. She discussed the delivery options and emailed to confirm the order was placed and the day when it would be delivered. The delivery did arrive as arranged and the driver was very helpful. I would not hesitate to order online from Marshalls again.”

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“Great service. Excellent product.”

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“The purchasing through to delivery was easy and straightforward. I would highly recommend buying from Marshalls, the people I dealt with were friendly and helpful. The communication about my delivery was also great. I'm a very happy customer and will be returning.”

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“Excellent service”

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“I haven't used the product yet but I feel the £15 for delivery was very excessive considering it was dpd that delivered it, will wait till I use the product to see how good it is, 🙏🙏🙏”

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Thanks for the review John, we hope you're pleased with the results. The delivery charge is based on the order value, and in this case as it fell under £100 you were charged the standard rate for that level, thanks, Viki

“Disappointed with the nine day wait for delivery then it was delivered to the wrong customer which resulted in another three day wait but customer services were very good at advising about the delay. The Weatherpoint 365 for re pointing my patio I am very pleased with the colour buff it’s made the patio look like new. Unfortunately the six tubs were not enough to finish the job so have to wait another nine days to complete the job”

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Thanks for the review Peter, we’re pleased to hear the product has worked well. We’ve been able to bring forward the delivery date for your next order, this will be confirmed to you over email, thanks, VIki

“Great choice of paving slabs and fantastic customer service.”

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“Excellent service, website great and the delivery driver very polite”

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“excellent delivery, on time, great service from driver”

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“Ordering was very easy, however when delivery turned up was short of 2 packs of blocks. Was told they would be delivered the next day, then received an email saying they wouldn't be here until the following Thursday. Have had to rearrange workers as we're due to come Monday.”

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“Very pleased with the customer support through to online ordering and delivery process.”

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“Order arrived on time but product disappoints. See review.”

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“the date was Friday 30th and the driver gave me curtesy call 45 minutes before he would arrive I informed him I was in a bar on holiday having a pint and that a friend was at the house.He laughed apologies and told me to enjoy my pint and holiday my friend said chap was spot on bricks all delivered on boards ready to go great service and a bit of banter certainly use again next project thank you Marshalls”

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“I used their online site but rung their customer service department for an update on delivery. Both girls were so helpful, accommodating and friendly. As promised , I received an email of the expected delivery time which was accurate. The driver too was super helpful when unloading the 5 pallets of flags. Although the builders have not unpacked them yet the whole experience was simple and ran like clockwork with the added bonus of saving £400 by buying direct. I have no hesitation in recommending Marshalls”

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“I purchased a pallet of 60 x Marshalls Saxon textured (450 x 450 pavers) in Sept 2022 . Order was processed successfully, and delivered on time. However, I was bitterly disappointed to find that they pack the pallet without the use of any protective padding between the flags (viz, a sheet of thin cardboard or brown paper!), Consequently c. 30% f my 60 flags has small chuff marks to the top textured surface, which was totally preventable. Certainly not very consistent with the textbook "clean undamaged top surface" image displayed on the Mrahalls Co website! Come on Marshalls .... at £635 a pallet, surely you can do better - and you could strive to deliver a customer's order in a better condition. Had I not arranged for someone to come to lay the patio the next day, I would have returned them ...to make the point! I. Roberts”

Helpful Report

Good Afternoon Ian, Thank you for your review and the valuable feedback provided. We are sorry to hear that you have had a bad experience with Marshalls products. We always endeavour to provide the best quality products to our customers and will implement improvements wherever possible, to ensure this quality is maintained. In addition to our focus on quality we also aim to minimise our packaging to reduce the environmental impact as much as possible, however this should not compromise the overall quality of our products. If you could please send your contact details to grouptechnicalservices@marshalls.co.uk along with some photographs of the issue, we will investigate this matter further for you. Kind regards, Tia

“Had my driveway pointed in 365 which sadly has never set. The merchant has replaced the product for the contractor but refuses to pay labour stating that not to be used on a driveway. As my driveway covers 75m2 and we only park 2 vehicles on the drive I cannot accept this to be the reason that none of the material has set after many months of being down even on areas that are never parked on. So come on Marshall's step up and do the decent thing and reimburse the merchant for the materials and more so pay the contractor their labour costs. Times are hard enough at the moment to expect people to work for free when clearly there is an issue with product.”

Helpful Report

Good Afternoon John, Thank you for your review, Sorry to hear you are unhappy with our product, please can you send on your complaints reference number to grouptechnicalservices@marshalls.co.uk for us to investigate further for you. Kind regards, Tia

“Walling is great you don’t need a professional bricklayer”

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“The whole team at Marshalls have been super helpful - from advising on colour matching of blocks, to Callum sorting out at tricky delivery to cheery delivery person, Chris driving the Moffet fork lift. Marshall blocks are a really good proc=duct but you make the process a good one as well.”

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“Great service, freindly people”

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“Ordering on line easy, however tracking doesn’t have update of my purchase, hence the score of 4”

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Marshalls Plc is rated 4.5 based on 1,076 reviews