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Marshalls Plc Reviews

4.5 Rating 1,076 Reviews
88 %
of reviewers recommend Marshalls Plc
4.5
Based on 1,076 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Marshalls Plc Reviews

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024
Anonymous
Marshalls Plc 1 star review on 30th April 2024
Anonymous
Marshalls Plc 1 star review on 30th April 2024
Anonymous
Marshalls Plc 5 star review on 18th February 2023
Josephina Wilson
Marshalls Plc 5 star review on 10th February 2023
Stuart Hendrich
Marshalls Plc 5 star review on 31st January 2023
Melvyn Offord
Marshalls Plc 5 star review on 29th September 2022
Anonymous
108
Anonymous
Anonymous  // 01/01/2019
One star is one too many! Half the slabs in three packs of 30 have cracks in them. Refund would be nice.
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Good Afternoon Simon, Thank you for your review, I have replied to your previous review, please see my response. Kind regards, Tia
Brilliant product, delivered on time with fantastic updates from the driver who took time to place the three pallets of Blocks exactly where I needed them.
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Customer service good, I purchased Marshall block paving recently in charcoal colour for my driveway five pallet, looks quality Driveset Savannah block paving. I will have to use it for coming years then will be able to give more honest review.
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Fantastic work done in our garden by Knighton Landscapes, made our garden into a habitual area, love it
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Brilliant service and product will definitely be using again in the near future
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Good product which looks lovely as a patio
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Good service delivered as promised. The driver was very helpful and placed items where I requested.
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Ordered on line which was easy and straightforward, No communication from Marshall’s regarding confirmed delivery date, I had to ring and ask when my order was being delivered, Delivery day no problems, phone call and text message from driver to give time slot for delivery.
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The whole process from ordering online to delivery was easy, swift and hassle-free. I loved the regular emails from Marshalls telling me about the delivery time (down to one hour.. how about that, Royal Mail!!) especially the tracking app so we could see that lorry was in the next village - I could even time it so that as i walked ot onto the pavement, the lorry came around the corner. the delivery man was very pleasant and efficient and I showed him how out previous delivery of Crost walling looked in the garden and he was very impressed .... I'll send you a piccy if you want!!! Super service .... Michael Castle PS If our garden was even bigger we'd order a 3rd batch !! :)
Helpful Report
Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had such a positive experience. Delighted to hear you'd come back to us too! We'd love to see a picture. You can send it to richard.mcmaster@marshalls.co.uk. Thank you once again.
The gentleman who dealt with me was very polite and helpful
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We're really happy that you had a great experience 😁 Thank you for your review.
I am a retail customer and I initially sought help from Marshalls as I was unable to get any builders merchant to sell me a part pallet - in some cases a full pallet- of my chosen paving to extend an existing patio. Even when I was told what to say to the merchants it was still hopeless. As it turned out it was as cheap to buy a full pallet directly from Marshalls and I have enough leftover for my next project; whatever that will be. Delivery was on time and the driver really helpful in getting the goods as near to the back of the house as possible.
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Easy process to order online and able to select preferred delivery day. Driver called an hour before delivery and was very friendly and ensured I was 100% happy with where he dropped the paving slabs.
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Thank you for the kind words Emma, we really appreciate it. Rich - Marshalls
Excellent services from start of order to delivery of my order will definitely use again
Marshalls Plc 5 star review on 11th August 2022
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We're so glad you're happy with the service. Thank you for the review. Rich - Marshalls
Drama free delivery. Driver very polite & helpful.
Marshalls Plc 5 star review on 11th August 2022 Marshalls Plc 5 star review on 11th August 2022
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Thank you so much for your review
Initially we were going to buy rustic yellow bricks at our local Travis Perkins store as we saw last pallet there. Unfortunately, when time to buy came those pallet was gone and we made inquiry to give us a quotes for the similar bricks. In 3 days time we still haven't got any respond from Travis Perkins, so it was the moment to look somewhere else. Marshalls' offers attracted our attention by clear price policy and availability. Without waisting more time we made an online purchase. After another couple days we received Travis Perkins quotes and were absolutely pleased to see that our purchase at Marshalls was a wise move, as we bought better product with the honest price and adequate delivery cost compare with pricy Perkins bricks and too expensive delivery. Yesterday our bricks been delivered. Very nice driver, who called me "love", called me at morning and told what time he will arrive and arrived at our place as he promised. Unload was quick and painless. As I'm not a builder I chosen Marshalls bricks by its aesthetic, but my husband was in the construction industry more than 20 years and knows Marshalls products from his own personal experience with it, and he is sure that we have bought a very good quality bricks and I believe him. Thank you very much Marshalls team for such good smooth experience.
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Thank you so much for the amazing review. We're glad you were so pleased! Rich - Marshalls
I received my pallets of paving bricks yesterday, the delivery was great. I was given prior notice and time my purchase would be delivered. Excellent service.
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Glad to hear you were so satisfied with delivery James, enjoy your order 😊
Great service, awkward delivery for driver but he went above and beyond.
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Glad to hear our driver was so helpful and you had a smooth delivery. Thank you for the review 😊
Very helpful. Quick delivery for our own slate order. Very happy with the quality and no breakages during delivery. I generally recommend Marshalls to clients - nouk design.
Marshalls Plc 5 star review on 5th August 2022
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Thank you for your kind words Gemma 😊
Excellent, no hassle service. Good quality products
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Thank you for your kind words
Easy to order online. Great delivery driver. Items were exactly as described. I have no complaints.
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Thank you for the kind words Kyle, we're really happy you had such a positive experience. Rich - Marshalls
Marshalls Plc is rated 4.5 based on 1,076 reviews