Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed We order 6 pallets only to receive 5, after weeks of back and forth, we were promised delivery on a set date for the remaining pallet for it not to turn up. We had arranged for our contractor to come twice to install but had to send them back and were charged for a days labour when no works were done as the materials had not arrived as per the delivery dates set. The customer service team do not exists - they have sent me from pillar to post. No replies to emails, no answer to calls, no call backs. Absolutely astonishing how a company this large operate.”

Helpful Report

Hi, we're sorry to read this review and would like to look into this for you as a matter of urgency. Please can you email your details to customeradvice@marshalls.co.uk with your postcode and telephone number. Thanks, Jacob

“I could speak to customer service and get all the information needed to complete an order. The team kept me informed of progress and even made a free of charge replacement for a few defective stones. Everything was done to plan and with courtesy and efficiency.”

Marshalls Plc 5 star review on 1st September 2020

Helpful Report

Thanks for your review , the wall looks great! We are glad you are pleased with it.

“Terrible customer service. I purchased marshalls 5 wall veneer packs & associated copings (£1450). The walling packs are only sold as a complete no worry packege including adhesive & primer. When unpacking I found that only 1ltr of primer was in the whole package & the primer was out of date. For the last 2 weeks both my merchants & I have been repeatably in contact with marshalls to request an adequate qty of indate primer- over a week ago i spent an hour on the phone explaining to your technical support team the content requirements of your own data sheets that 1ltr of primer would not cover 14m2 of surface. We had repeated promises that I would be sent adequate qty of primer - the walling job has been stopped for 2 weeks & no primer in sight. I planned to use marshalls products on 3 other patios & paving areas I have grave doubts on using marshalls products again after this shambolic service at your premium prices.”

Helpful Report

Hi Les, we're sorry to read this review and would like to look into this for you as a matter of urgency. Please can you email your details to customeradvice@marshalls.co.uk with your postcode and telephone number. Thanks, Jacob

“After being in the paving industry for over 30 years I was excited to have the opportunity to install the new Marshall's driveline drain,after only using aco drains in the past, first thing I noticed was the robust construction of the units, the installation was simple and straightforward the units are easy to handle and install to a string line, they are supplied with all the accessories you need to connect to existing drainage or soak away installs,we installed the charcoal drains on a pennant grey and charcoal border Driveway which looked really good when finished they blended into our installation fantastically, we will be incorporating the new driveline drains into all our future installations, Thank you Marshall's for bringing something new into the market which makes our installs definitely more pleasing to the eye. 👍 Regards Brian BR paving.”

Marshalls Plc 5 star review on 25th August 2020

Helpful Report

Thanks for the great review Brian and for the photos too - we're really glad you found the drainage easy to install. It looks great on this project!

“We have just installed a new drainage product from Marshalls and the quality of it was second to none I can see this being a big hit with the customers as it seems to go well with most products that we install now! Thanks for the great service as always”

Marshalls Plc 5 star review on 24th August 2020

Helpful Report

Thanks for the review and the photos, we're glad you like the drainage - it looks great against the granite paving

“We have finally completed our drive with Marshalls Drivesett Edging & Drivesett Savannah, looks amazing! Great quality & a great look, thank you.”

Helpful Report

Thanks for the great review, enjoy your new driveway!

“Customer service was friendly and efficient.”

Helpful Report

“Avoid Marshalls products at all costs. Pavers have not lasted well depsite being "top quality". Rust stains and flaking coming out. When called to see if I could buy replacements, told, I need a full pack and they dont do the size I have any more! Awful company with awful product.”

Helpful Report

We’re really sorry that you have had issues with product purchased from us, it is important to us that our customers know that we are here to support them. Whilst we’re unable to supply the original sized paving to you, our technical team can look into the issues you raise. Please call them on 03704 112233 or email grouptechnicalservices@marshalls.co.uk

“With lockdown looming in March 2020 it provided the perfect opportunity to devote the time to working on revamping our back garden. The garden slopes up from the house, so extending the patio area meant moving back earth and building a retaining wall. Also, after demolishing an old pond, I needed to build a flight of steps up to the top level as at our age (74) we needed to make life easier. The ideal DIY solution for the retaining wall was to use Marshalls wall blocks. The shape means you can create curves. The retaining lip at the back of each block means you can buy a strong wall without the need for mortar. The steps are built with Marshalls Brindle blocks, usually used for driveways. The patio area has been doubled to 36m2. The multicoloured sandstone matches well with the wall blocks. We are pleased with the final result, particularly as I didn't have any help, because of lockdown, and with two replacement knees last year I needed easy solutions.”

Marshalls Plc 5 star review on 16th July 2020

Helpful Report

Thanks for your review, it looks great!

“We were after a specialist kerb stone in order to complete the landscaping of our garden to make it accessible to my husband and had been let down by a number of merchants. We were at our wits end! We called Marshalls direct and spoke to Leia in Technical Services. Leia couldn't have been more helpful, personable or focussed; she quickly resolved the situation, finding what we needed (even though it turned out to be no longer a product they make, but had some in stock in another location) and even emailed us a picture of the kerb, to ensure it was the correct item. We first contacted Leia on 09/07 and the kerb we desperately needed was delivered to our door on 14/07. Thank you Leia, from the bottom of our hearts!! You took ownership and went the extra mile, the award for Customer Service, Technical Services goes to.....Leia Norman!!!”

Helpful Report

Thanks Pauline for this great review, we've shared with Leia and she is delighted!

“Marshalls are a step ahead with new products and not just the products but the quality of the products and how us as installers can be quicker and more productive with minimal waste .... the new porcelain deco pattern tiles we used on this job are fabulous and give a real opportunity to use them and create different themed gardens 👍🏻”

Marshalls Plc 5 star review on 14th July 2020

Helpful Report

Thanks very much for this great review, the garden looks fantastic!

“Buyer be aware. You need to read the small print or you have no warrant. Brett is a better supplier and option.”

Helpful Report

We're sorry to read this. The option of purchasing our Hard Landscape Guarantee is open to anyone using one of our accredited installers and the full details, including cost, are on our website and in the brochure.

“We used a Marshall's installer 'Tidybricks' of Cardiff, and are very happy customers. We were extending an existing Marshalls stone patio and our installer, Scott, could not have been more helpful, skilled or diligent. We now have a super set of 3 patios and have been enjoying the good weather outside! Thanks to Scott and Marshalls.”

Helpful Report

Thanks Blair for such a great review, enjoy that patio this summer!

“Requesting an additional £350 after the job is complete or I get no hard landscape guarantee. Not a word about this until the job was complete and paid. Now I have no guarantee unless I pay. They say it is in the fine print on their web site. Who ever reads that. We trust is these large companies. Everybody beware.”

Helpful Report

We are sorry that you felt you were not aware that the guarantee had to be paid for. However, as we have outlined in our emails to you, the Guarantee fee is based on the total value of your contract with the installer and we would expect this to form part of the discussion with your selected installer when agreeing the contract. As you mention in your review, the details of the Guarantee are on our website and in our brochure.

“Marshall’s have been exceptional throughout my complaint with Charlotte Breen been very helpful and efficient every time I’ve rang her or emailed her. My complaint has now been dealt with to an excellent outcome.”

Helpful Report

Thanks for that great feedback Mike, we're glad the issue was resolved

“Had patio down for 10 years so it was a bit downtrodden as years of pressure washing took it's toll on the grout between the slabs had seen this weatherpoint 365 watched various YouTube videos and reviews for it and boy it's a cracking product ordered the buff 3 tubs 15kg a tub used 1 1/2 tubs,got rid off all the old sand an morter washed down the slabs as stated then poured the weather point on them a simply brushed in to seams its that simple as I said earlier fantastic product and I'd highly recommend it.”

Marshalls Plc 5 star review on 29th May 2020

Helpful Report

Thanks very much for your review Rob, your patio looks great!

“Great value for money and great quality paving slabs”

Marshalls Plc 5 star review on 25th May 2020

Helpful Report

Thanks very much for the review, enjoy your new garden!

“I’ve used Marshalls for around 10 years now. I’m a landscaping contractor so I need to be confident that the product I’m laying is going stand the test of time and be of the highest standards. The product range is second to none and the support and advice they offer is unrivalled.”

Marshalls Plc 5 star review on 21st May 2020

Helpful Report

Thanks for this great review Matthew and for using our products

“I cannot fault the excellent customer service from Marshalls. One of the slabs in my patio circle kit was slightly defective and Marshalls dealt with my issue instantly; the new slab was replaced very quickly with no issues. My replacement slab was with me in less than 48 hours. Absolutely brilliant service! Thank you”

Helpful Report

Thanks Ian for your review, we were pleased to be able to rectify the problem swiftly for you!

“Great customer service and great products.”

Helpful Report

Marshalls Plc is rated 4.5 based on 1,076 reviews