Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on line, delivered on the day requested. Great communication prior to delivering and on the day including a call from the driver. He even used the forklift to put them in my garage”

Helpful Report

Thank you for your review! We're really glad to hear you had such a positive experience and that the driver went the extra mile for you, Viki

“Awesome, as described and delivered a day early.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Excellent customer service from the people I spoke to on the phone right down to where our order was delivered, we weren’t going to be in but happily took delivery instructions when we ordered and the bricks were delivered exactly as we asked and even sent us a picture once they were delivered. Thank you for such great service! Highly recommend ordering from Marshalls”

Helpful Report

Thank you for your review, we will share it with the team. We're really glad to hear that you have had a positive experience, Viki

“Top marks Marshall's. First class service from start to finish.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Lead times were a little longer that I'd have liked and the delivery date was only confirmed the day before. Some certainty from the point of order would be better. Overall positive experience though and with friendly delivery driver.”

Helpful Report

Thanks for taking the time to leave us a review, the industry is experiencing a number of issues at the moment which can unfortunately make it hard to confirm delivery dates in advance but we're pleased to hear it was a positive experience overall, Viki

“120 flags delivered. 36 unusable. No longer in stock to replace damaged stock. Supposed to be quality checked before delivery. Really disappointed. Need to wait until the middle of August to get replacements. Daughters 18th birthday ruined as patio will not be completed”

Helpful Report

Hello, Thank you for your review. We are really sorry to hear your experience, I am happy to investigate further, please e-mail - grouptechnicalservices@marshalls.co.uk with your order no. FAO Charlotte and I will look into this ASAP. Thanks, Charlotte

“Pity their delivery isn’t as good as their products still waiting for my porcelain slabs”

Helpful Report

“All good this time. Good advise from the team too.,,, 👍🏻”

Helpful Report

Thank you for your review! We're really glad you had a positive experience and our technical team were able to give you advice, Viki

“Products delivered as described, excellent delivery service, great products, I’m a very happy customer.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Fantastic service and a quality product in an industry that's sadly seeing too much inferior competition. Marshalls a high quality, nothing more to say.”

Helpful Report

Thanks very much for your review Amie, we're really pleased to see you speak so highly of Marshalls products, Viki

“A very friendly and efficient service , would recommend”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Online information is clear and easy to use. Delivery dates acceptable”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

Thanks for your review, we're glad you found the website easy to use, Viki

“Better communication would be an improvement with respect to the use of third party delivery companies. Marshall’s need to take responsibility for the action / inaction of these providers to ensure reputations are maintained.”

Helpful Report

Thank you for your review Nigel, your feedback is important to us and we will share this with the relevant teams within Marshalls, Viki

“Polite and helpful on the phone when I ordered, delivery arranged to suit me. Very good experience.”

Helpful Report

Thanks for your review, we're glad you had such a good experience! Viki

“I am not giving the 5 stars as the delivery man was delayed 2 times and managed to get my slaps on the 3rd try. When the driver came I realised why, he is a good driver but maybe not too experienced on loading and unloading pallets from a truck struggling to unload 2 pallets. The slaps arrived excellent, not broken in good shape and as ordered. Additionally, good customer service, every time the driver couldn't deliver my slaps they call me to advise me, I am lucky my builder wasn't awaiting for the slaps.”

Helpful Report

Hi Christopher, thanks very much for your review, we're sorry to hear the delivery was delayed but very glad the slabs arrived in perfect condition and that our customer service team kept you informed, Viki

“My order won’t be delivered until 19 July (our choice), but so far I’ve found the ordering and email up dates really good.”

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“I ordered my product which was delivered on the day expected, the delivery went smoothly with the driver informing me of my delivery window so I could be present.”

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“I called the office to place my order and was helped by the most wonderfull salesperson. she was polite profesional and new exactly what was required for my project . she had a very good product knowledge and could not have been better at her job. I was very very impressed and actually mentioned it to a few of my own staff.”

Helpful Report

Thank you for taking the time to leave us this review Les, our teams pride themselves on their technical knowledge and we're delighted to see that you had such a positive experience, Viki

“I ordered 5 tons of Whin dust and the service and delivery was good.”

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“Customer service excellent. Staff helpful and friendly. And the same with the delivery driver. Thank you Marshalls 😊”

Helpful Report

Thank you for your review. Your feedback is important to us, we're glad to hear you've had such a positive experience with all the Marshalls people you spoke to along the way! Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews