Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery.”

Marshalls Plc 5 star review on 23rd September 2021

Helpful Report

“Ordering from Marshalls website to delivery of the block paviors by Matt an accommodating and experienced articulated lorry driver/operator was a gratifying experience. I have no hesitation in using Marshalls Direct again.”

Helpful Report

Thanks for the review Michael, we're really glad to see you'd recommend Marshalls and had a good experience, Viki

“Received delivery this morning, of two packs of Argent Coarse Pavers. Delivered by a real Gentleman, polite, amicable and very professional, extremely efficient. Delivery took barely forty minutes. Looking forward to laying pavers tomorrow. The Other half is well satisfied and fingers crossed I can finish the job and enjoy a Patio to last a life time. Good job Marshalls.”

Helpful Report

We're so happy to read this review Pauline! Thanks for taking the time to leave it for us and enjoy your new patio, Viki

“Delivery was spot on and the Driver was helpful dropping off in a tight spot. Saved over £350 going direct compared to local Builders merchant.”

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Thanks for the review Ian, we're really glad you had a good experience, Viki

“Great well known product. haven't been laid as of yet as its a DIY project and its a job in progress but they look lovely on the pallets have used same paving in the back garden years ago and they still look great so cannot see why these wouldn't. Delivery driver was very helpful and accomodating.”

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Thank you for your review! We hope they help to transform your space, and we're glad you've had a good experience so far! Viki

“Brilliant service and communication with competitive prices. A pleasure to do business with. Thank you.”

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Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“Many thanks to your team for our stone delivery - arrived on the day forecasted following our order. Stone looks brilliant. Special thanks to the delivery 'boys' - couldn't have been more helpful.”

Helpful Report

Thank you for your review William, we're really pleased to hear that you have had a positive experience and that the delivery team helped make it so, Viki

“From ordering to delivery every thing was spot on driver rang with a time he was very friendly and polite”

Helpful Report

Thank you for your review, we're really pleased to hear that you have had a positive experience, Viki

“Viewed web site placed order and materials delivered to house. This was cheaper than going through a builders merchant and service was excellent.”

Helpful Report

Thank you for your review! It's great to hear that you have had a positive experience, Viki

“We have been very happy with the materials and delivery of recent orders. Found the staff both in ordering and delivery to be helpful and informative . The delivery were most considerate as to were would be best to “drop off “our slabs and materials .”

Helpful Report

Thanks for the review, we're really glad to hear you're so happy with the Marshalls products and that the delivery went smoothly too, Viki

“Great service. Lovely delivery drivers. All round good experience”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“I ordered 3 items and was informed by the customer service agent that they would be delivered on Friday 10/9/21. There was no delivery. Did'nt think they would deliver over the weekend, so waited until Monday before phoning the customer service.Was informed the order had been dispatched to a local courier for delivery. The courier arrived later in the day with only one part of the order. I asked the driver where the rest was and he said this was all that was in his depot for me. Phoned CS again to be told they would contact the courier then they would phone me. They never did. Phoned several times to different agents, ( they were all very sorry, we'll speak to the courier and get back to you, they never did ) I finally manager to speak to Mathew, who says he will speak to the agents who I was in contact with, ( I won't name them ) to find out what was happening. He DID get back to me and confirmed that the rest of the order would be delivered on Thursday. So I would suggest that not all the order was delivered to the courier. Anybody who is about to order and needs a guaranteed delivery, better read all these reviews before deciding. However thanks to Mathew for getting something done.”

Helpful Report

Thanks for taking the time to leave us this review Gordon, we're really sorry that the delivery process wasn't as smooth as it should be, but thanks for your patience and conversations with Matthew to help us resolve it. Viki

“Covid had a major impact on our installation. It took approximately a year from quote to carrying out the work. Just as work was about to begin we also found that the paving we had selected wasn't available. So we settled for something similar as we didn't want to wait any longer. Once our installer arrived the job was completed to our satisfaction and in a timely manner. It was clear to us that the groundworks were thoroughly executed with a small soakaway provided plus firm edging to support the edges of the paving so as to stop the edges falling away over time. As ever the bulk of the time was spent in site preparation. We are very happy with the result and the quality of the paving. In fact, a door to door sales team from another firm came door to door on the street after the installation had just been completed and recognised that the pavers were Marshalls and commented on the high quality of Marshalls and the quality of work on our drive. Our installer had been recommended to us by a self employed professional who was doing an annual service on our heating set up. From his knowledge of visiting various property owners he felt happy to recommend the installer and Marshalls. He did think it would cost a bit more than with other firms but if we wanted quality it was worth paying the extra. We feel we have got very good value for what we have paid and we can now see where our installation has the better of many others.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience, Viki

“I ought to have received my Delivery on the 2nd Sept however it’s the 15th Today and I’ve called twice to find out but no joy. It’s delaying my ground works project. It’s ridiculous service to be polite.”

Helpful Report

Hi, were sorry to hear about this and gather from our customer services team that this delivery has now arrived. We hope you're really pleased with your purchase and will consider revising this review when it arrives. Many thanks, Jacob

“Fernshaw paving not fit for purpose. 2x1 and 1x1 are 8mm smaller.”

Helpful Report

Hello, Thank you for your feedback. Please be assured that Marshalls take all complaints seriously and will investigate each at their own merit. To allow us to investigate further, please send an e-mail to - grouptechnicalservices@marshalls.co.uk FAO Charlotte with your order number and images against a measurement and we will get back to you ASAP. Thanks, Charlotte

“Delivery was a day later than when it should of been. Had to contact Marshalls on the supposed day of delivery as to what was happening, as there was no contact by the haulier or even Marshalls to say there was a delay!!!!!!! There was also damaged goods at the timer of delivery!!!!!!!!!!!!”

Helpful Report

Hello, first of all we apologise for the delay to your delivery and the disruption this caused. With regards to the damaged goods, we have checked on the system and don't have a record of this yet, if you can please send photos to ConsumerSales@marshalls.co.uk we will look into it and come back to you, thanks, Viki

“Marshalls produce excellent products at reasonable prices. Their lines of communication in terms of delivery are in keeping with modern day practices. Their Drivers are very friendly and cooperative. I highly recommend Marshalls as a preferred supplier for block paving especially for their porous Priora type. Henry John BLOWFIELD”

Helpful Report

Thank you for taking the time to leave us a review and for your great feedback! Viki

“Fabulous job by Andy and Rob of GLD Gardens LTD (our local Marshall’s installers) creating our driveway using Drivesett Argent blocks and Driveline drains. The finished job has received many complements from the neighbours, not only because of the finished product but also for Andy and Rob’s hard work, considerate, tidy and friendly manner over the two weeks they were with us.”

Helpful Report

Thank you for your review both of our products and the Marshalls Register Member that did the work for you. Your feedback is important to us, we're really pleased to hear that you have had a positive experience and we will share this with GLD Gardens too, Viki

“EXCELLANT SERVICE, WENT OUT OF THERE WAY TO MAKE A SPEEDY DELIVERY FOR.”

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“I had an issue with Marshall's Exterior Jointing Compound however Lucy at their offices was more than helpful and is a credit to the company.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews