Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,075 Reviews

88 %

of reviewers recommend Marshalls Plc

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order but unfortunately some of the items were out of stock. I spoke to a lovely guy called Callum who helped me find stock elsewhere and processed a refund straight away. When the other suppliers let me down Callum went out of his way again to locate stock and luckily found some from a cancelled order and reserved this for me. I would recommend Marshall’s as their customer service couldn’t be faulted.”

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Posted 3 years ago

“Both delivery drivers were professional but also chatty making me feel like a valued customer. Also second driver rearranged pallets so that the correct stones we're on top for the start of the job.”

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Posted 3 years ago

Thanks for your feedback Keith, we're glad our drivers made the experience so good! Viki

Posted 3 years ago

“Quick friendly and easy to order. I amended my order twice. Claire and Gillian were friendly, efficient and very accommodating. Just awaiting the delivery on 4 May. The driver also called me to say they were coming. So far so great!”

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Posted 3 years ago

Hi Sandra, thank you for taking the time to leave us this review, we will make sure Claire and Gillian see this. Please update this review once your delivery has arrived, we'd love to know what you think. Viki

Posted 3 years ago

“Thanks so much for your help Julie for trying to put all the orders for me and delivery as planned. The delivery was so pleasant and helpful. Many thanks.”

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Posted 3 years ago

Thanks for the review Patama, we're glad you had such a good experience, Viki

Posted 3 years ago

“Very helpful when placing my order. Great service, you can track your order right up to delivery. I found this very helpful. Delivery Driver was great. Thank you Paul from Bishops Stortford.”

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Posted 3 years ago

Thanks for taking the time to leave a review Paul, we're glad you had such a good experience, Viki

Posted 3 years ago

“Excellent customer service and communication. Faultless experience”

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Posted 3 years ago

Thanks for taking the time to leave a review Zenny, we're glad you had such a good experience, Viki

Posted 3 years ago

“Excellent service from order to delivery. I had to change my order on a couple of occasions but this was no issue”

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Posted 3 years ago

Thanks for the review, we're glad you had such a good experience, Viki

Posted 3 years ago

“Excellent service and delivery”

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Posted 3 years ago

“Tiles are fine, but the delivery was terrible. The delivery driver got lost, seemed incapable of driving his lorry and struggled to unload the tiles ending up in him leaving them in the road. Completely unacceptable level of service. Sorry Marshall’s your product is fine but major problems with the delivery.”

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Posted 3 years ago

Hi Roger, we would like to apologise regarding the recent issue with your delivery. We take all feedback seriously and have passed this review onto our customer services team to ensure it doesn’t happen again. Many thanks, Jacob

Posted 3 years ago

“In the end I didnt plac emy order but this company were marvellous at contacting me to ensure that I no longer required the materials before they sold them on. Very impressive customer service”

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Posted 3 years ago

Thanks for still leaving a review Elizabeth, we hope you come back to us next time! Viki

Posted 3 years ago

“excellent service and quick response”

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Posted 3 years ago

“VERY GOOD SERVICE.”

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Posted 3 years ago

Thanks for this review Kenneth, we're glad you had such a good experience, Viki

Posted 3 years ago

“Would have given a 5 but i think delivery tracking could be better rather than on route so i didnt have to sit in all day but other than that everything fine”

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Posted 3 years ago

Hi Neil, thanks for your time on leaving us a review. I'll pass this onto our delivery and IT team to look into. Thanks, Jacob

Posted 3 years ago

“For our garden patio we used Marshalls Symphony Classic porcelain tiles and they are fantastic... Marshalls delivered to our home exactly on time. The tiles give an upmarket feel to our garden and the texture is smooth to walk on and yet still safe when wet. We used JWK Building & Landscaping Ltd (Romford) as an approved installer on our 5mx4m garden patio. Their quote extremely completive and the work was finished a day early (including some extra work not originally quoted for). Billy (the owner) and Dan and Brian who did the work were extremely professional and friendly... I would highly recommend both the Symphony classic range of tiles and JWK Building & Landscaping Ltd.”

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Posted 3 years ago

Hi John, thank you very much for the kind words! We shall pass this onto JWK Building & Landscaping. Thanks, Jacob

Posted 3 years ago

“Have had Marshall’s products before Hence the repeat order. Always been very happy.”

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Posted 3 years ago

“Quick service from ordering to delivery. Delivery driver called prior to delivery and followed instructions left for unloading the slabs.”

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Posted 3 years ago

“Hassle-free ordering and delivery service. Part of the order was missing on the initial delivery, but a call to customer services easily rectified the situation. Missing parts were re-shipped to us within a week.”

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Posted 3 years ago

“Extremely helpful and excellent customer service”

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Posted 3 years ago

“Great price, wonderful website and such a courteous delivery driver”

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Posted 3 years ago

“Still waiting for my delivery”

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Posted 3 years ago

Hi Peter, I'm sorry you haven't received the delivery yet. I've been informed by the sales team, that this will be with you tomorrow. Thanks, Jacob

Posted 3 years ago

Marshalls Plc is rated 4.5 based on 1,075 reviews