Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

Write Your review

Tell us how Marshalls Plc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am afraid that I am only able to give 3 stars, only because of their abysmal performance when it came to delivery. The product range is just what I needed, and the ordering and contact for arranging delivery worked very well indeed - lulling me into a false sense of security. Having discussed the aspects of my property, with a 2 metre rise in level between the road and the garden, it was confirmed I needed (and would get) a "Hiab" crane delivery. Delivery was scheduled for Tuesday, with a time to be confirmed on the morning, and the driver would call around an hour before delivery - which all sounded great. What actually happened is that I hung around all day on Tuesday, sending an email around midday to get a forecast; email reply was between 15:00 and 17:00. At 16:30 I called (no response) so emailed and got an apologetic response to say the driver had had problems, and it would be delivered on Wednesday. I hung around all day on Wednesday. I emailed again around midday as I hadn't had the promised call from the driver, and received a reply that it would be between 15:00 and 17:00 (sound familiar??) Sadly I had heard nothing from the driver by 16:30 (I was concerned after his "problem" the day before) so I emailed again (no-one seems to answer the telephone) but received no reply. By 17:30 it was clear I was to be disappointed again. On Thursday morning I sent another email asking if I might be lucky and get my delivery, and magically only 30 minutes later there was a ring on my doorbell - the driver had arrived (not preceded by a phone call an hour before!) However, I was to be disappointed, as the lorry was a "simple" contract delivery lorry that had no crane, and my options were to reject the delivery, or accept and take on the manual handling task of moving everything by myself! I was advised by the delivery driver that the contract delivery company had no "Hiab" crane equipped lorries, so if I rejected the delivery, there was no certainty that I would ever get my slabs. I reluctantly agreed to accept delivery, and spend a couple of hours and an amount of energy working out my frustration with Marshalls' delivery service. Good luck if you choose to order direct from Marshalls!”

Helpful Report

Hi David, we apologise for the unfortunate failings with your delivery, we are working hard to improve our delivery service during such busy times and hope that our recent communication with you has helped by knowing we take all of our customer feedback on board and will act in good faith to continuously improve our customer’s experience. Thanks, Jacob

“I placed an order but unfortunately some of the items were out of stock. I spoke to a lovely guy called Callum who helped me find stock elsewhere and processed a refund straight away. When the other suppliers let me down Callum went out of his way again to locate stock and luckily found some from a cancelled order and reserved this for me. I would recommend Marshall’s as their customer service couldn’t be faulted.”

Helpful Report

“Both delivery drivers were professional but also chatty making me feel like a valued customer. Also second driver rearranged pallets so that the correct stones we're on top for the start of the job.”

Helpful Report

Thanks for your feedback Keith, we're glad our drivers made the experience so good! Viki

“Quick friendly and easy to order. I amended my order twice. Claire and Gillian were friendly, efficient and very accommodating. Just awaiting the delivery on 4 May. The driver also called me to say they were coming. So far so great!”

Helpful Report

Hi Sandra, thank you for taking the time to leave us this review, we will make sure Claire and Gillian see this. Please update this review once your delivery has arrived, we'd love to know what you think. Viki

“Thanks so much for your help Julie for trying to put all the orders for me and delivery as planned. The delivery was so pleasant and helpful. Many thanks.”

Helpful Report

Thanks for the review Patama, we're glad you had such a good experience, Viki

“Very helpful when placing my order. Great service, you can track your order right up to delivery. I found this very helpful. Delivery Driver was great. Thank you Paul from Bishops Stortford.”

Helpful Report

Thanks for taking the time to leave a review Paul, we're glad you had such a good experience, Viki

“Excellent customer service and communication. Faultless experience”

Helpful Report

Thanks for taking the time to leave a review Zenny, we're glad you had such a good experience, Viki

“Excellent service from order to delivery. I had to change my order on a couple of occasions but this was no issue”

Helpful Report

Thanks for the review, we're glad you had such a good experience, Viki

“Excellent service and delivery”

Helpful Report

“Tiles are fine, but the delivery was terrible. The delivery driver got lost, seemed incapable of driving his lorry and struggled to unload the tiles ending up in him leaving them in the road. Completely unacceptable level of service. Sorry Marshall’s your product is fine but major problems with the delivery.”

Helpful Report

Hi Roger, we would like to apologise regarding the recent issue with your delivery. We take all feedback seriously and have passed this review onto our customer services team to ensure it doesn’t happen again. Many thanks, Jacob

“In the end I didnt plac emy order but this company were marvellous at contacting me to ensure that I no longer required the materials before they sold them on. Very impressive customer service”

Helpful Report

Thanks for still leaving a review Elizabeth, we hope you come back to us next time! Viki

“excellent service and quick response”

Helpful Report

“VERY GOOD SERVICE.”

Helpful Report

Thanks for this review Kenneth, we're glad you had such a good experience, Viki

“Would have given a 5 but i think delivery tracking could be better rather than on route so i didnt have to sit in all day but other than that everything fine”

Helpful Report

Hi Neil, thanks for your time on leaving us a review. I'll pass this onto our delivery and IT team to look into. Thanks, Jacob

“For our garden patio we used Marshalls Symphony Classic porcelain tiles and they are fantastic... Marshalls delivered to our home exactly on time. The tiles give an upmarket feel to our garden and the texture is smooth to walk on and yet still safe when wet. We used JWK Building & Landscaping Ltd (Romford) as an approved installer on our 5mx4m garden patio. Their quote extremely completive and the work was finished a day early (including some extra work not originally quoted for). Billy (the owner) and Dan and Brian who did the work were extremely professional and friendly... I would highly recommend both the Symphony classic range of tiles and JWK Building & Landscaping Ltd.”

Helpful Report

Hi John, thank you very much for the kind words! We shall pass this onto JWK Building & Landscaping. Thanks, Jacob

“Have had Marshall’s products before Hence the repeat order. Always been very happy.”

Helpful Report

“Quick service from ordering to delivery. Delivery driver called prior to delivery and followed instructions left for unloading the slabs.”

Helpful Report

“Hassle-free ordering and delivery service. Part of the order was missing on the initial delivery, but a call to customer services easily rectified the situation. Missing parts were re-shipped to us within a week.”