Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Told it would arrive at 1230-230. At 330 I called again and was told it was on way and the lorry was tracking nearby and would be arriving 4-5pm. At 545, no reply at call centre. At 556 pm the online tracker said it had been delivered at 1709hrs - It has NOT been delivered. Called and lady said that Logistics and Management had gone home so will have to wait for them to review tomorrow. Not impressed at all.”

Helpful Report

Hi Paul, we are really sorry about the recent issue with your delivery. We would like to look into this and come back to you directly, please send your order details to Delivery.Communication@marshalls.co.uk, so that we can do this. Many thanks, Jacob

“Good contact and delivery, the only issue was the sand was wet in 2 bags”

Helpful Report

Hello Andrew, Thank you for your review. If you would like us to investigate further regarding the sand you have received, please e-mail grouptechnicalservices@marshalls.co.uk with some images FAO Charlotte and we can look into resolving this for you. Thanks, Charlotte

“This was my first experience of purchasing from Marshalls and overall I was happy. I spoke with a number of staff to query stock and I needed to change my delivery date. The phone was always answered promptly and each person I spoke with was very polite and helpful. My delivery was unfortunately sent to the wrong address as it had got bundled with another one but I let Marshalls know of the mistake and they quickly rectified the matter and my delivery arrived a day later which was no issue for me. The nice thing was that the person whom I spoke with said that she would sort it out and phone me back and she did; these days it unusual to find someone who actually does what they said they would without being chased.”

Helpful Report

“very good all round just what I wanted when And where I wanted it.”

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“Product very good ,would buy again. The communication from Marshall’s was very poor.Estimated delivery was 6th April and no call to say it wasn’t arriving that day,when I called them they said they were waiting for stock,told delivery would not be that week. I again had to phone to find out what day delivery would be and was told it could be early next week,was told I would get a phone call,I didn’t,it eventually arrived late Monday afternoon with a 30 minute notice.”

Helpful Report

“I ordered 5 pallets of paving for around £1600+. I paid by card and then was contacted to say payment cant be verified so i paid immediately by bank transfer and waited for card payment to come back. I had a pallet left over so I called to ask if it was possible to be returned, I was told there would be a £75 charge for collection which i accepted not a problem. The pallet was collected and Its been around a month + ive been chasing them and communicated with 2 different staff, I then emailed the customer service email address and keep getting told theyre waiting on finance. Now I've stopped getting replies. Its such a shame because this final bit has ruined the experience. £250+ in these current times is a lot of money and its unfair they treated me like this.”

Helpful Report

Hi Razwan, we're extremely sorry to hear this. Please could you email your order details to orders@marshalls.co.uk, so we can investigate this further from you. Thanks, Jacob

“Ordered Heritage Yorkstone paving with which I am extremely happy. Delivery, however, was a fiasco and 4 slabs had been damaged long beforehand so there had been no quality control check prior to loading.”

Helpful Report

Hi, we are really sorry to hear about the 4 slabs of paving. Please could you e-mail your order details and relevant images to - grouptechnicalservices@marshalls.co.uk, so we can investigate this for you. Thanks, Jacob

“Spoke with Callum at Customer Services today. He was polite, helpful and really efficient. I am glad I rang, Callum helped me place an order and put it on 'hold' until I am ready for delivery. Great Service.”

Helpful Report

“Very helpful team.”

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“Brillaint service and product is just what i needed for the patio.”

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“Staff in the contact centre were very helpful and answered all my queries and gave great customer satisfaction.”

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“CALLUM WAS EXTREMELY HELPFUL, EXPLAINING EVERYTHING FOR WHAT IS A VERY DIFFICULT DECISION FOR ME TO MAKE. HE HAD GREAT PATIENCE AND GAVE ME ALL THE DETAILS I NEEDED. I WOULD CERTAINLY RECOMMEND MARSHALLS”

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“Customer service, delivery, product - All 5 star. Thank you.”

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“Great service as usual, all products arrived with no issues”

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“Good quality stones”

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“Delivery two days late. Still awaiting callback from a manager re being out of pocket due to the delivery delay”

Helpful Report

Hi Vicki, we're extremely sorry about the late delivery. If you still haven't been contacted, you can talk to our delivery team via email, Delivery.Communication@marshalls.co.uk. Thanks

“So quick! Excellent slabs arrived in five days even with the Easter bank holidays in the middle. Great work. Thanks.”

Helpful Report

“Only 1/2 of order arrived even though I selected a distant delivery datetime to ensure it would /could be delivered. Rang customer service to enquire the whereabouts at 1300hrs. Told I would have call back in 10 mins....... 30 mins ago still waiting??? Tried to call them and put on hold. Please enter me into your £25.00 prize draw for writing this review. Wonder if I will win? 2nd delivery 4 days later. Just had a call saying delivery will now not be today. Another day off work wasted waiting around for them, and I will have to take another day off tomorrow. Again project pushed back. Customer service tried to blame the courier, however if it as delivered with the first part it would not have happened and also the courier has been on the development site twice already this morning? Incompetence confirmed. Waiting for a call from the manager at 1300hrs. Well done to Samantha, Senior Sales Manager, upgraded stars to 3 because of her customer service skills. A very professional attitude with excellent problem solving skills. She alone cleared up the mess and gave compensation . The company have obviously got good personnel in situation, but why put them in that position in the first place. Good staff are hard to come by treat them right by treating customers right. Give Sam a pay rise she deserves it, I will use Marshall products again, but will probably go through a sub such as Jewsons where they have items in stocks. For the record and to be clear I have used Marshalls a lot in the past and can not fault there products.”

Helpful Report

Hi Rik, we're really sorry that you've had this experience. Our customer services team tell me they have now been in touch and the rest of your order is booked for delivery tomorrow. Apologies again for the inconvenience, Viki

“I have received samples from Marshalls for my block paving Driveway project! The team was Amazing and helpful and products are Amazing!”

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“Great service”

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Marshalls Plc is rated 4.5 based on 1,076 reviews