Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our builder David Newnham used Marshall products for the re-laying of our garden patio. He provided an excellent service and we are very pleased with the quality of the materials used.”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience.

“Top class service right from the beginning with plenty of samples to choose between. Will be very happy to use and recommend Mashalls to friends and family. I would also like to say a very big thank you to the helpful On line lady who made my delivery possible. Happy new year to you all. Charlie Anderson”

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“was a delay of 4-5 weeks but the current climate this was expected, Marshalls delivered direct, communication day before and on the day was excellent, email to confirm and then call from driver with an hour delivery slot, Driver was very helpful, overall happy”

Helpful Report

Thank you for your review! Your feedback is important to us and we're really pleased to hear that you have had a positive experience after the initial delays, Viki

“Very helpful and efficient service which enabled me to order goods with confidence that these were the right ones for the job.”

Helpful Report

Thanks for taking the time to leave us this review Adrian, we're glad you had such a positive experience. Good luck with the project

“Excellent service and prompt order fulfillled”

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Thanks for your review, we're glad you had a positive experience.

“Very quick samples sent - thank you!”

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Thanks for the review!

“Good service but expensive delivery.”

Helpful Report

Thanks for taking the time to leave us this review, although we're sorry to hear you didn't feel the delivery was good value for money. We will take this on board, Viki

“Granite looks brilliant”

Helpful Report

Thank you for your review, we're pleased you like the product, Viki

“Ordered Samples online, delivered 3 days later. Couldn't order one of the samples I wanted online so will have to speak to customer service to arrange.”

Helpful Report

Thanks for your review, we're glad to hear the samples arrived quickly. We are now back open after the break so please get in touch with us to arrange the fourth sample, Viki

“Excellent service and quick delivery many thanks”

Helpful Report

Thanks for your review, we're glad you had a positive experience.

“The Customer and Technical Support teams were very helpful and assisted me in my project and material queries. Many Thanks to you all”

Helpful Report

Thanks for your review, we're glad you had a positive experience, we will pass your feedback onto the team too, Viki

“All as promised, delivery driver very helpful, on date, on time”

Helpful Report

Thanks for your review, we're glad you had a positive experience and that our delivery driver was so helpful.

“We had, had trouble getting this from another suppler gave one call to marshalls and product was delivered in a swift and professional manor 😊”

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Thanks for your review, we're glad you had a positive experience.

“very good service and problem sorted promptly would recommend and buy from marshalls again”

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Thanks for your review, we're glad you had a positive experience.

“I found it easy to order and they delivered on the earliest date that was available. Good product looks great.”

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Thanks for your review, we're glad you had a positive experience - good luck with the project

“Excellent and friendly conversation from the lady who arranged my order and the items arrived on the day requested and the delivery man was also very helpful/friendly, I will purchase again from Marshalls, Merry Christmas from a happy Scottish customer x”

Helpful Report

Thanks for taking the time to leave this review Helen, we're really glad you had such a positive experience and we look forward to talking to you again in the future, Viki

“Customer service was polite and helpful in placing my out-of-stock back-order. When the bricks were in, Marshalls called me to finalise the order and arrange delivery. The bricks arrived on the day and the pack contained 297 perfect bricks. This is one very happy customer.”

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“VERY HELPFUL IN PROVIDING A FREE SAMPLE”

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Thanks for your review, we're glad you had a positive experience.

“Ordered online, booked delivery online - good communications from office and driver - would recommend and use again”

Helpful Report

Thanks for taking the time to leave us this review, we're glad to hear you had such a positive experience

“Originally a bit disappointed as the first product that we chose (Regent) was out of stock. However, when we selected a second choice (Perfecta) Marshall's discounted this so that, although it was still more expensive than the original product, it was not as dear as it might have been. The customer service staff were excellent and delivery was on time. The product looks good as our new patio.”

Helpful Report

Thank you so much for leaving this review, we're really glad we were able to help you with this. Enjoy your new patio! Viki

Marshalls Plc is rated 4.5 based on 1,076 reviews