Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company...did exactly what they said and the driver was marvellous...”

Helpful Report

Thank you for the kind words Neil, glad to hear you were so happy!

“Cost point was expensive. Delivery and updates was very good”

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Glad to hear the delivery and communication was good Rob

“Professional staff, always helpful over the phone. The order was delivered in time.”

Marshalls Plc 5 star review on 15th July 2022

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Glad to hear you were so happy 😄

“Stow Construction we’re excellent from start to finish. The job was completed to a high standard and on time.”

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Hi Geoffrey, that's great to hear! They're one of our Marshalls accredited installers, and have a wealth of experience using our products. Enjoy your new space! Viki

“Products are excellent and the service was also excellent.”

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Thank you for the kind words Robert, we're so glad you were happy with the product and service.

“A product k will specify and promote without hesitation as an Architect.”

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Thank you so much!

“I ordered Weatherpoint 365 patio paving grout. Super product! Delivery was just a few days. I am very pleased. July 2022.”

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Great to hear you were so pleased Stephen! Thank you for leaving a review.

“Amazing looking bricks for our back garden patio. Really good quality bricks. Only down side is the delivery charge is a bit steep.”

Marshalls Plc 5 star review on 10th July 2022

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Thank you so much for the review, great to see the bricks in action. They look amazing!

“Hi I have made a purchase from you of argent slabs and walling ,coving I am six slabs short I rang Marshall’s to see if they could help me but I was disappointed that no one could help me.perhaps you could thanks”

Helpful Report

Hi Alan, we're so sorry for the inconvenience caused. That's not the quality we would expect with our orders. I have asked our team to give you a call as soon as they can. Thanks, Rich - Marshalls

“Marshall’s were very helpful and organised transport suitable for access down a single track road. So had a successful delivery on the day specified. Thanks”

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Thank you for the review Richard

“Pallet broke on delivery and was left in the middle of two parking areas so cars have to be parked on road. The lorry had no lifting equipment to play e the pallet in the correct place and in one piece.”

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Good Afternoon Darren, Thank you for your review, we are sorry to hear about the issues you have experienced with the delivery of your order. We will pass this information to our delivery communications team. If you require assistance with this matter please contact us on grouptechnicalservices@marshalls.co.uk Kind regards, Tia Booth

“Very helpful driver shifted two heavy dury rubbles on site to make space for the six packs of lthe lock block pavings delivered on the required date and time.”

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Glad to hear the drive was helpful Zoltan. Thank you for leaving a review.

“great blocks very helpfull driver just a shame delivery can not be confirmed the day before as there needs to be someone to except it and there is no gurantee the day you pick will be when they arrive as site states”

Helpful Report

Hi Patrick, thanks for the review; we’re glad you had a positive experience overall. We do aim to contact customers the day before delivery to check all is well; we’re sorry that this did not happen this time, Viki

“Quick delivery, good quality items, lots of information and helpful and communicative staff.”

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“Excellent web site, easy to order. Delivery timetable very good. Delivery driver very polite, helpful and accommodating. Professional set up overall.”

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“You have sent this too quickly. Unfortunately, I am still waiting for my order to arrive. I have called but haven't yet had a call back to update me.”

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“The podcasts are good”

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“Office staff were helpful and very pleasant when I phoned. Delivery driver was exceptionally good. I wasn’t on site at the time. My client commented on how polite and helpful the driver was. Really important to me that everyone who deals with my clients are courteous and respectful. That helps my business. Thank you”

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“Found Marshalls Web-site when looking for paving blocks for my front garden, ordered on-line with free delivery, came on the chosen delivery date. The driver was very helpful and placed them were asked. Just started using them, excellent product and looks stunning with the amount laid so-far. Would use again and reccommend.”

Helpful Report

Marshalls Plc is rated 4.5 based on 1,076 reviews