Marshalls Plc Reviews

Name: Marshalls Plc
Address: Marshalls Plc, Landscape House, Elland
Rating: 4.53

4.5 Rating 1,076 Reviews

88 %

of reviewers recommend Marshalls Plc

4.5

Based on 1,076 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Marshalls Plc:

Marshalls is the UK's leading hard landscaping manufacturer and has been supplying superior natural stone and innovative concrete products to the construction, home improvement and landscape markets since the 1890s. Our name has become synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We believe that the better our environment, the better we can be; we strive to create products that improve our landscapes and create happier and healthier communities.

For direct support with your Marshalls order or products, please use the Live Chat on our website (www.marshalls.co.uk/homeowners) or call the Customer Helpline on 03714542173. Both are available 9am to 5pm Monday to Friday.

Visit Website

Phone:

0370 411 2233

Email:

customeradvice@marshalls.co.uk

Location:

Marshalls Plc, Landscape House
Elland
HX5 9HT

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Marshalls Plc 1 star review on 30th April 2024

Anonymous

Marshalls Plc 5 star review on 18th February 2023

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering and payment....unsurprising. Confirmed delivery date . Efficient contractor delivery service with moffat mountie for 3 pallets ordered. All slabs in good order, unbroken. Diy'er now undertaking back aching process of laying the blighters !”

Marshalls Plc 5 star review on 7th July 2022

Helpful Report

“Two crates of coping stones arrived as specified. Sadly half of them had brown and yellow stains and some were chipped so now arranging a collection and return”

Helpful Report

Thank you for your review, After investigation, I can see we have arranged a refund and for the affected slabs to be returned to us, we are sorry for any inconvenience this issue has caused you. Kind regards, Tia

“Easy to order, great price for a full pallet, smooth delivery, the product is perfect, thanks Martin”

Helpful Report

“Late delivering and have delivered the wrong product. Slabs are packed with no liner between so impossible to move without scratching tile.”

Helpful Report

Thank you for taking the time to write a review, we are sorry to hear that you have not had a positive experience. We take all feedback seriously and will pass your review onto our customer services team, who will be in touch if applicable.

“Very good service”

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“I have been in contact with Marshall’s on a few occasions, the last two were to the sales team. My call was answered very quickly by a very pleasant lady called Hanna who dealt with my questions and order. I can honestly say that she could not have been more helpful.”

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“Excellent service from start to finish!”

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“Simon Roberts was extremely helpful. How wonderful it was to speak to a real live person who was ready to help with any concerns I had. Also, the delivery driver. It seems so rare these days to come across people that are prepared to help. I will certainly recommend Marshalls to everyone. Please make sure these people are thanked on my behalf. Area not finished yet but a photo will follow when finished!”

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“A good product that I have used before and have been happy with. Easy to use and surplus keeps in water. Only criticism is the high price.”

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“Great value Superior product Friendly and hassle free delivery Lost one star due to lack of sufficient communication from Marshall’s on date of planned delivery - I had to ring to confirm delivery date on the morning.”

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“Very quick at replacing broken slabs”

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“Arrived on time and without damage and placed on my drive.”

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“Product as expected, driver professional & courteous. Only quibble is I’m always left until the end of the day which is not ideal. Also asked for smaller delivery vehicle but ignored. Customer service always polite & try to be helpful”

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“Very happy with service and information provided throughout purchase. Paul the delivery driver was particularly pleasent and helpful. His attitude to what could have been a difficult drop was spot on and much appreciated”

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“Your drive could not have been more helpful,also your staff on the help desk.”

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“Delivered as requested and great unload.”

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“excellent service , courteous personnelle and a very good product”

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“Up to my expectations, delivery was on time, very good quality, colour match.”

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“Ordering online was simple Delivery - got a text and call beforehand Would definitely recommend Marshalls”

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“My paving slabs arrived on time in excellent quality. Highly recommended.”

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Marshalls Plc is rated 4.5 based on 1,076 reviews