Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! Reliable, efficient and trustworthy would definitely recommend!”

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Posted 4 years ago

“Sales, installation and aftermarket service were all excellent. The minor glitch was dealt with promptly and without fuss.”

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Posted 4 years ago

“excellent service arrived on time mimimal mess which they cleaned up. stove works really well. happy and warm, thank you”

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Posted 4 years ago

“Every aspect of our order from choosing the fireplace and fire, taking out the old fireplace and installing the new one was handled with care, efficiency and careful attention. Staff very helpful and friendly- nothing was too much trouble. Thank you”

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Posted 4 years ago

“Work carried out according to schedule and in a professional manner. Fire looks great and works well”

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Posted 4 years ago

“Informative and professional throughout. High quality products and excellent service from advising, planning and surveying through to fitting”

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Posted 4 years ago

“My electric fire arrived faulty. Manor House promptly arranged for Dimplex to call me immediately. Dimplex sent a replacement part 5 days later and the fire now works. Manor House were efficient and helpful. I said to them that to improve their customer service, it would have been nice if they could have set up the fire when it was delivered. It takes only 5 minutes but required careful reading of the instruction manual.”

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Posted 4 years ago

“Excellent service both in shop and delivery”

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Posted 4 years ago

“Excellent, knowledgeable, friendly service.”

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Posted 4 years ago

“Perfect - made amazing difference to our living room.”

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Posted 4 years ago

“Bought an Evonics xavier from Manorhouse Fires - Kenilworth showroom. Showroom was well stocked with lots of different xavier makes in show. We greeted and were shown around with questions answered and given brochures on the fires we were particularly interested in. Good experience and also, because there was a delay in manufacturer delivering fire to the showroom, owner came and delivered the fire in person.”

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Posted 4 years ago

“Were never notified of a delivery date as promised but otherwise good service”

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Posted 4 years ago

“Fantastic, extremely helpful and organised Would recommend this company.”

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Posted 4 years ago

“Dealing with Martin from Manor house was a pleasure, Nothing at all was an issue. Even went out of his way to update me on the delivery of the fireplace which was appreciated greatly. We choose the Burley Wakerly 12w and Martin gave us a great price within a few hours of enquiring. This fire is extremely powerful and you can feel the heat of it sat 6 metres away from it once its warmed up. our Lounge has voted ceilings and we were worried the warm air would sit too high up and encourage cold air down near the sofa however this is not the issue at all and we are extremely toasty! Thanks for great service and a excellent product. Ric”

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Posted 5 years ago

“Easy to order online and quick tracked delivery”

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Posted 5 years ago

“Elated with the finished product. Craig fitted the stove for us and was he was fantastic with the advice he gave and with the quality of installation. I aimed to lay flooring after and wanted a gap to slot the floor under the edge of the hearth and he sorted that perfectly. Staff very helpful in store. We got a quote and there was no pressure put on us to get the job done until we had finalised what we wanted.”

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Posted 5 years ago

“2 fireplaces installed in Dorridge. Excellent service.”

Manor House Fireplaces 5 star review on 25th October 2019

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Posted 5 years ago

“We have had two very different fireplaces. One was bespoke and unique and with a fire burning stove the other was more off the shelf with a gas fire. With both we have had amazing selection and service. Help with design with quality well fitted products. We wouldn't consider going anywhere else.”

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Posted 5 years ago

“Update on previous review. We have had correspondence with Martin Donaldson of Manor House Fireplaces who has been most helpful in contacting the supplier for us and reporting back to us. The fault seems to have rectified itself (we took it off the bracket and put it back on) and at present the fire is working.”

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Posted 5 years ago

“Very friendly and welcoming in the showroom.Nothing was too much trouble. ordered the fire on line and no charge for delivery. the fire came within a couple of days.First class,”

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Posted 5 years ago

Manor House Fireplaces is rated 4.9 based on 715 reviews