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Manor House Fireplaces Reviews

4.9 Rating 722 Reviews
99 %
of reviewers recommend Manor House Fireplaces
Company Reviews Metrics Info
4.9
Based on 722 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Manor House Fireplaces Reviews
Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Maureen & Colin Rogers
Valued Customer
“This fireplace has transformed our lounge. It is a masterpiece when on or off. We love it cause I”
Helpful Report
Posted 2 years ago
Harris
Valued Customer
“'Manor House Fireplaces' delivered an informative and professional service from start to finish. They gave up-to-date and accurate advice regarding regulations on fire fitting and helped to guide our purchase to ensure we had the most suitable fire and fireplace for our home. The fitting was carried out by Craig who was professional and efficient, his work is an extremely high standard! All the waste was removed and there was great attention to detail with not only the fire installation but also the wall and skirting surrounding the fireplace. Before the fire installation, we were concerned about the finished look as the new fireplace replaced a larger existing fireplace, however, the skilled fitter has excellent woodwork and plastering skills and we are very pleased with the fire and the area surrounding the fireplace. I would highly recommend Manor House Fireplaces.”
Helpful Report
Posted 2 years ago
Price
Valued Customer
“From my first visit to installation the staff at Manor House Fireplaces could not have been any more helpful. The choice of fireplaces is great, the prices very competitive and the quality excellent. I was kept informed of who and when the initial survey would take place as well as the installation. Craig who did the survey and installation was very professional and I am thrilled with my fireplace. Big thank you to all at Manor House fireplaces”
Helpful Report
Posted 2 years ago
Mr & Mrs Arnold
Valued Customer
“Disappointed that we had to install our new fire ourselves”
Helpful Report
Posted 2 years ago
Four Walls Building Company
Valued Customer
“Micheal was very helpful when choosing the log burner and was also very helpful when it came to getting the right flue as it wasn’t straight forward on the fitting side of things. Would recommend his expert advice to anyone. Thanks again.”
Helpful Report
Posted 2 years ago
Debbie Gill
Valued Customer
“Great selection and lovely showrooms - staff have excellent knowledge of the products. Very pleased with our new Evonic Fires electric fire. Would not hesitate to recommend this company.”
Helpful Report
Posted 2 years ago
Mr Anthony Cleary
Valued Customer
“Not having gas, and not keen on digging out our fireplace for a woodburner, we were somewhat at sea when it came to choice. Fortunately the salesman was able to point us in the right direction (electric) and knew his subject. We're delighted with the outcome, having now taken delivery of our stove.”
Manor House Fireplaces 5 star review on 12th January 2022
Helpful Report
Posted 2 years ago
Mr Steve Martin
Valued Customer
“fabulous service and follow-up. 2nd fire from this business and they never disappoint.”
Helpful Report
Posted 2 years ago
Mr & Mrs Maule
Valued Customer
“A good range of fires on display. Good advice on suitably of products for our particular requirements. Matched price from internet.”
Helpful Report
Posted 2 years ago
Mac Solo
Unverified Reviewer
“Visited their place a few days ago. Incredibly unhelpful. If I could have awarded them zero stars I would. We wanted someone to undertake the whole project in line with the content on their website. Unfortunately, the sales dude said ‘We’re too busy’. I don't have the time or knowledge to find a reliable gas engineer or a builder or a flooring fitter or to project manage the whole thing. On their website Manor House state they project manage the whole job. Really? I must have missed something there. Never darken their doors again. Horrific experience. Appalling customer service.”
Helpful Report
Posted 2 years ago
Jane
Verified Reviewer
“We ordered our new gazco fire and surround in May for fitting on 1st September and paid the invoice immediately. However, the new fire has not worked since it was fitted. Manor House Fires have left it to Gazco to sort and we have had terrible service from them too. Engineers have visited but have not fixed the fire. The last attempt was 23 Dec where we were told they would fix it for Xmas. The engineer (who wore no mask when coming into the house) said it had better work as he had replaced all the parts they could. Manor House fires did not contact us to check the engineer had come and simply said will contact you in new year. Christmas Day the fire did not work again.. We will have no fire now over the holiday period having been without it for nearly 5 months already. Terrible service and still no way forward. Would certainly not recommend.”
Helpful Report
Posted 2 years ago
Kath Deakin
Valued Customer
“Michael, Elena and Craig couldn't have been more helpful, and very patient with my dithering! Before the fire could be fitted, I had extensive building work done to my lounge, and when I was concerned about how the opening in the fire grate had been left, Craig came to my home within hours of my calling into the shop, and reassured me that he could deal with it. An extremely pleasant, friendly and professional organisation. Highly recommended.”
Helpful Report
Posted 3 years ago
Mrs Biggerstaff
Valued Customer
“we are very pleased with the fire and service.”
Helpful Report
Posted 3 years ago
Fraser
Valued Customer
“Went to Manor House Fireplaces after visiting a couple of other local shops to look for and purchase an electric fire. The showroom is much better/bigger than the competitors with lots of models on display. The staff were friendly and knowledgeable and helped me choose the right electric stove. They then price-checked their price against offers on the internet and matched the lowest price. Super happy, no haggling involved just first class service.”
Helpful Report
Posted 3 years ago
Mr Turner
Valued Customer
“From original quotation provided to supply and fitting all aspects of the service were excellent.”
Manor House Fireplaces 5 star review on 8th November 2021
Helpful Report
Posted 3 years ago
Angela Heritage
Valued Customer
“The shop well presented and very clean some good music when you walked in, polite, friendly and knew their thing about fires and the ones they supplied which helped me decide my choice of fire, also prepared to match prices, in our case they were lower than places we originally looked at if they don’t have the colour, in my case I wanted black they only had cream or not got that one in stock in the shop at the time they’re happy to get you that exact fire you want and are honest about how long it can be and they keep you updated not just by email but by phone too and are quick to offer a refund if you change your mind at last minute or not happy with no fuss and are happy to help if there is a problem with your fire/stove, good delivery service. I would definitely recommend”
Helpful Report
Posted 3 years ago
Mr & Mrs Vest
Valued Customer
“Friendly and helpful; fitter was very good so all in all extremely happy with the service”
Helpful Report
Posted 3 years ago
Mr Eyles
Valued Customer
“Excellent service all round couldnt ask for better in shop . or fitting service at home . Very well done clean and tidy . very professional .”
Helpful Report
Posted 3 years ago
Mrs Cowan
Valued Customer
“Fantastic range of fires. Knowledgeable staff. A established company.”
Helpful Report
Posted 3 years ago
Wendy Snell
Valued Customer
“Knowledgable and extremely helpful staff.”
Helpful Report
Posted 3 years ago
Manor House Fireplaces is rated 4.9 based on 722 reviews
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