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Manor House Fireplaces Reviews

4.9 Rating 723 Reviews
99 %
of reviewers recommend Manor House Fireplaces
Company Reviews Metrics Info
4.9
Based on 723 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Manor House Fireplaces Reviews
Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Mr & Mrs Rigby
Valued Customer
“They had a good selection and explained pro's and cons of what we looked at”
Helpful Report
Posted 7 years ago
Eileen Jasinski
Valued Customer
“Excellent customer service and advice. Would certainly recommend Manor House.”
Helpful Report
Posted 7 years ago
Mr Hughes
Valued Customer
“First purchase from Manor House Fires which was a balanced flue gas stove was conducted over the telephone as I live near Malvern. I had several technical questions that the staff at Manor House Fires where able to answer. Excellent service throughout the process with delivery at the time stated. Second purchase from Manor House Fires which was a Dimplex electric stove was made following a visit to their showroom. Once again I found the staff both very helpful and knowledgeable concerning the products on display and was amazed at the number of appliances in the showroom which made choosing the most appropriate one for what I wanted straightforward.”
Helpful Report
Posted 7 years ago
Mrs Tepper
Valued Customer
“Excellent friendly service. I bought a Nordpeis stove which I am very happy with and it was delivered exactly at the specified time. Good price too!”
Helpful Report
Posted 7 years ago
Jeff Smith
Valued Customer
“First class service. Everyone at Manor House was very helpful in every way and nothing was too much trouble. Delivery was also First Class.”
Helpful Report
Posted 7 years ago
Shaun Panter
Valued Customer
“Great communication and efficient service”
Helpful Report
Posted 7 years ago
Mrs S Alexander
Valued Customer
“The service and communication from Martin was first class. Unfortunately you were let down by your couriers who made a meal of delivering the fire and my husband had to go and meet him in a car park about 2 miles away. We thought he had a lorry that he could not park but it was only a Luton van which could have easily been parked in the car park behind the delivery address.”
Helpful Report
Posted 7 years ago
John Burnett
Valued Customer
“Good customer service and advice. Fire arrived and has been a great addition to the house.”
Helpful Report
Posted 7 years ago
Mr James White
Valued Customer
“They were freindy, reliable and price was great”
Helpful Report
Posted 7 years ago
Leonie Hammond
Valued Customer
“Very flexible and personal service, delivery company also very good!!!”
Helpful Report
Posted 7 years ago
Geoffrey Skelton
Valued Customer
“Excellent service kept well informed”
Helpful Report
(Kenilworth) - Posted 7 years ago
Hilary
Valued Customer
“Lovely to come across a company that is courteous and friendly. Lesley was very informative on the fire we had chosen. The delivery was exactly how and when they said. Will post photos when fitted. Thank you once again.”
Helpful Report
Posted 7 years ago
Anonymous
Valued Customer
“Lovely fire, professional installation, great customer service. Thanks”
Helpful Report
Posted 7 years ago
Carruthers
Valued Customer
“These are real people who know what they're doing! The price of my fire was excellent and they delivered ahead of the date they gave- clearly they'd been chasing it up from the supplier. In the event my installation was delayed due to building issues. I had a mounting frame which I didn't need and they accepted the frame return long after most suppliers wouldn't. I get the impression they're a really customer oriented firm. And this comes from somebody who could double fro Victor Meldrew!”
Helpful Report
Posted 7 years ago
Brown
Valued Customer
“Excellent customer service, the right amount of information offered and given at all times - and no sales pressure. Fireplace and stove installed on the date given, and the installers did a great job.”
Manor House Fireplaces 5 star review on 28th February 2017
Helpful Report
Posted 7 years ago
Carol Gallagher
Valued Customer
“Fast delivery lovely fire. Very happy”
Helpful Report
Posted 7 years ago
Darryl Spain
Valued Customer
“Bought ACR Tenbury which was ideal for the room and look we wanted as it is an inset fire. Paid extra for Saturday delivery and the fire arrived within a week of placing the order. Contacted via -mail which suited us perfectly. Good price and excellent service.”
Helpful Report
Posted 7 years ago
Timothy Merritt
Valued Customer
“After placing our order we called to progresss and you could not find italthough we had paid and were waiting for a delivery date.our order arrived in perfect condition and the driver was excellent and more than helpfull”
Manor House Fireplaces 3 star review on 11th February 2017
Helpful Report
Posted 7 years ago
Anonymous
Valued Customer
“Speedy delivery,good prices and excellent communication. Very happy customer!”
Helpful Report
Posted 7 years ago
Cousins
Valued Customer
“The staff were extremely helpful helping us sort the right fire for the gap we had in our stone fireplace making contact with the supplier to see how it could be sorted. Excellent service”
Helpful Report
Posted 7 years ago
Manor House Fireplaces is rated 4.9 based on 723 reviews
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