Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish”

Helpful Report

Posted 1 year ago

“The advice available in the Kenilworth shop was excellent in helping us to choose the appliance that we wanted for a media wall. Delivery was exactly as promised - all round, a great purchasing experience. Thank you!”

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Posted 1 year ago

“I purchased some flue pipe from Michael and the team, prompt replies and quick dispatch have left them with a very happy and satisfied customer!”

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Posted 1 year ago

“The team at Manor House were patient, informative and very prompt in addressing my queries. John and Michael worked with me, the builders working on my house and fitted in with my timescale. Couldn’t have been more helpful. A great job, thank you”

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Posted 1 year ago

“First class service by all concerned and a good job on site. Very considerate fitter and all completed to time.”

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Posted 1 year ago

“I chose Manor House Fireplaces because of great reviews for customer service and was so glad I did. When I placed the order I was immediately contacted to advise of a long lead time for the stove I wanted, and did I want to proceed ? I did, and was kept informed regularly by phone. If I called MHS they always got back to me super-fast. Lovely people ! Their courier is also very good (important !) and called to tell me when to expect the stove. All in all, a great shopping experience. I think their price was competitive as well.”

Helpful Report

Posted 1 year ago

“Whole process was done very professionally with very helpful guidance and advice when choosing the multi fuel burner. The installers were brilliant and also cleaned up after each day plus explained and demonstrated how to make a good fire.”

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Posted 1 year ago

“I would just like to commend the company on a trouble-free first-class service which started in the showroom and our discussions with Lesley, then a visit by Gary Clements and continued through to the final installation by Gary and his handover. Thank you very much, I would highly recommend your company to anyone who has a requirement for a gas fire or log burner.”

Manor House Fireplaces 5 star review on 24th April 2023

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Posted 1 year ago

“Everyone was very helpful and gave us good advice and after-sales service”

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Posted 1 year ago

“Very friendly service, the cost was very competitive. Delivered exactly when they said they would. Totally stress free experience”

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Posted 1 year ago

“Excellent service from Manor House. Their fitter, Craig, did a great and neat job helped by Sean, who also swept the chimney. Mike at the shop was most helpful, as was James. All our queries and concerns were answered fully. Would definitely use them again if the occasion arose. Well done to all!”

Helpful Report

Posted 1 year ago

“Exemplary service from the whole team at Manor House. No mess from the fitting and though we’ve only used the fire once since installation all was working fine. Many thanks -Ann & Dave King”

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Posted 1 year ago

“I have had very good and helpful service from the staff at Manor House Fireplaces in Kenilworth and the fitting of the fireplace by electrician Tom. I am very pleased with the fireplace and in the unlikely event of a problem occurring I feel sure I will get the help I need.”

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Posted 1 year ago

“Excellent service from Manor House Fireplaces , very good installation kept us informed of the plans and very tidy and clean whilst completing the work. All work completed as planned and we are delighted with the result - a very profession job.”

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Posted 1 year ago

“Did what it said on the tin Bought sold and delivered as stated No issues at all Great price too”

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Posted 1 year ago

“Fantastic help and advice from Michael and the team. The fireplace is great and looks fantastic in our lounge! Would highly recommend”

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Posted 1 year ago

“I would not hesitate in recommending this company. The staff are very friendly, efficient and professional. Their installation team are very skilled.”

Manor House Fireplaces 5 star review on 7th March 2023

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Posted 1 year ago

“The staff are very helpful although not the cheapest in the market the additional cost is worth every Penny for their service”

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Posted 1 year ago

“Manor House represents a quality product and a service . Had my fireplace first installed twelve year's ago which still looks stylish in our lounge. Recently needed replacement parts for my gas fire.All received with minimum fuss despite the fireplace being obsolete”

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Posted 1 year ago

“Purchased a celsi electric stove which I was very happy with. Unfortunately it was damaged on arrival I suspect during transit. Customer care has been good so far and am expecting delivery of a replacement in the next couple of days.”

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Posted 1 year ago

Manor House Fireplaces is rated 4.9 based on 715 reviews