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Manor House Fireplaces Reviews

4.9 Rating 722 Reviews
99 %
of reviewers recommend Manor House Fireplaces
Company Reviews Metrics Info
4.9
Based on 722 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Manor House Fireplaces Reviews
Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Chris Smith
Valued Customer
“From the moment we stepped into the MHF showroom we received a 5* service. Elena exactly understood what we wanted & explained what was available. She gave us space to make our minds up but was there to answer any queries. There was no hard sell! The ordering process was simple & straightforward and our fire was delivered well within the promised time scale. The fire was expertly fitted by Tom, who took great pains to ensure that we were happy with the placement. He cleverly hid the connection, cleaned up as he went along and removed all packaging. We are so pleased with our lovely new fire!”
Helpful Report
Posted 1 year ago
Kelley
Valued Customer
“Very friendly and professional service from the first visit to the showroom through to the completion of fitting. Good advice throughout the whole process regarding the stove and surrounding materials. Many thanks for a job well done.”
Manor House Fireplaces 5 star review on 17th July 2023 Manor House Fireplaces 5 star review on 17th July 2023
Helpful Report
Posted 1 year ago
Richard Rogers
Valued Customer
“Very helpful in showing me the options and helping me to decide. Then kept me informed of order status giving the best price around.”
Helpful Report
Posted 1 year ago
Bal Sahota
Valued Customer
“Ordered a gas stove, customer services was excellent. We had a few questions and Martin was very knowledgeable. Will send a photo once installed.”
Helpful Report
Posted 1 year ago
Talbot
Valued Customer
“Very good supplier and has great links to fitter and Chimney sweep. They overcame an installation issue with calmness and professionalism. Very happy with the results.”
Manor House Fireplaces 5 star review on 8th July 2023
Helpful Report
Posted 1 year ago
Iwona Steclik
Valued Customer
“Great coms, support throughout the process, timely delivery, product as described.”
Helpful Report
Posted 1 year ago
Gonet
Valued Customer
“Everything from first visit to the shop, ordering and final fitting went brilliantly. No problem whatsoever. Highly recommended.”
Helpful Report
Posted 1 year ago
Young
Valued Customer
“Excellent service from start to finish”
Helpful Report
Posted 1 year ago
Ian Tuersley
Valued Customer
“The advice available in the Kenilworth shop was excellent in helping us to choose the appliance that we wanted for a media wall. Delivery was exactly as promised - all round, a great purchasing experience. Thank you!”
Helpful Report
Posted 1 year ago
Anonymous
Valued Customer
“I purchased some flue pipe from Michael and the team, prompt replies and quick dispatch have left them with a very happy and satisfied customer!”
Helpful Report
Posted 1 year ago
Back
Valued Customer
“The team at Manor House were patient, informative and very prompt in addressing my queries. John and Michael worked with me, the builders working on my house and fitted in with my timescale. Couldn’t have been more helpful. A great job, thank you”
Helpful Report
Posted 1 year ago
MacBeth
Valued Customer
“First class service by all concerned and a good job on site. Very considerate fitter and all completed to time.”
Helpful Report
Posted 1 year ago
Julia Joyce
Valued Customer
“I chose Manor House Fireplaces because of great reviews for customer service and was so glad I did. When I placed the order I was immediately contacted to advise of a long lead time for the stove I wanted, and did I want to proceed ? I did, and was kept informed regularly by phone. If I called MHS they always got back to me super-fast. Lovely people ! Their courier is also very good (important !) and called to tell me when to expect the stove. All in all, a great shopping experience. I think their price was competitive as well.”
Helpful Report
Posted 1 year ago
Holmes
Valued Customer
“Whole process was done very professionally with very helpful guidance and advice when choosing the multi fuel burner. The installers were brilliant and also cleaned up after each day plus explained and demonstrated how to make a good fire.”
Helpful Report
Posted 1 year ago
Trench
Valued Customer
“I would just like to commend the company on a trouble-free first-class service which started in the showroom and our discussions with Lesley, then a visit by Gary Clements and continued through to the final installation by Gary and his handover. Thank you very much, I would highly recommend your company to anyone who has a requirement for a gas fire or log burner.”
Manor House Fireplaces 5 star review on 24th April 2023
Helpful Report
Posted 1 year ago
Robert Appleyard
Valued Customer
“Everyone was very helpful and gave us good advice and after-sales service”
Helpful Report
Posted 1 year ago
Andy Webb
Valued Customer
“Very friendly service, the cost was very competitive. Delivered exactly when they said they would. Totally stress free experience”
Helpful Report
Posted 1 year ago
Gale
Valued Customer
“Excellent service from Manor House. Their fitter, Craig, did a great and neat job helped by Sean, who also swept the chimney. Mike at the shop was most helpful, as was James. All our queries and concerns were answered fully. Would definitely use them again if the occasion arose. Well done to all!”
Helpful Report
Posted 1 year ago
King
Valued Customer
“Exemplary service from the whole team at Manor House. No mess from the fitting and though we’ve only used the fire once since installation all was working fine. Many thanks -Ann & Dave King”
Helpful Report
Posted 1 year ago
Anonymous
Valued Customer
“I have had very good and helpful service from the staff at Manor House Fireplaces in Kenilworth and the fitting of the fireplace by electrician Tom. I am very pleased with the fireplace and in the unlikely event of a problem occurring I feel sure I will get the help I need.”
Helpful Report
Posted 1 year ago
Manor House Fireplaces is rated 4.9 based on 722 reviews
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