Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Manor House did every thing that it said it would, I had no problem with them at all, from ordering on line, to speaking to them on the phone, they phoned back when they said they would, a very efficient company.”

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Posted 8 years ago

“They supplied the product I wanted at a very competitive price and it was delivered quickly to my home. Very satisfied.”

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Posted 8 years ago

“Excellent service and item. No complaints at all 5* service”

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Posted 8 years ago

“Easy to deal with and prompt service. Installation was carried out with minimum disruption and incorrect part sent by manufacturer was sorted and installed within 48 hours.”

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Posted 8 years ago

“Excellent, informative and helpful staff who pointed us in the right direction. Very pleased with the appearance and way the stove was installed with the existing fireplace given a facelift and now looks like new.”

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Posted 8 years ago

“My Fireplace was ordered and fitted in record time The customer service was professional and courteous! I am extremely happy with the result!”

Manor House Fireplaces 5 star review on 9th August 2016

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Posted 8 years ago

“Very professional with their initial visit to discuss what was the best fireplace for my home. The fitting team were amazing, very tidy, attention to detail and trustworthy. I would and have already strong recommended them to others. I wanted to support a local village company in having this fitted and very glad I did. Thank you Manor House!”

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Posted 8 years ago

“Good service. Good price.”

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Posted 8 years ago

“Very informative and knowledgable staff on time order and satisfactory service all round.”

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Posted 8 years ago

“Delivered and installed the fire, excellent service and price.”

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Posted 8 years ago

“Lovely fire, good price, speedy delivery.”

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Posted 8 years ago

“I am very pleased with the fire couldn't of bought a better one anywhere I don't think, also delivery was very quick thanks so much”

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Posted 8 years ago

“Excellent customer focus throughout. Very friendly and efficient staff. Very quick response to emails/queries. Felt like our business was very important to them at all times.”

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Posted 8 years ago

“So easy to order, phone call from Manor House to arrange delivery. Delivery exactly as promised will definitely recommend the company to friends and will order from them again. Thank you for a great service”

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Posted 8 years ago

“You know what...life's too short to waste time writing reviews after all everyone wants you to do it. Too short except, that is, when the service/product is truly awful OR, far more rarely, when the service/product is beyond one's wildest expectations. And that is what we have here; service that was beyond my wildest expectations. * I made an internet enquiry to a considerable number of retailers for a quote for supply and delivery only of a Contura 54T stove. Manor House Fireplaces came in with the best quote, a quote that they said was a 'trade' price. Brilliant! * I duly placed the order and dealt with the most helpful anfd informative chap (Martin) you could ever wish to deal with. I explained that I had considerable delivery difficulties due to a long narrow gravel drive down which lorries would not fit. Martin asked me to leave it with him. * I got a phone call from Martin to advise that a special one-off van would be assigned to deliver my stove. Excellent! * The stove was ordered from Contura in Sweden and Martin kept me appraised of all developments. * I got a call from Martin to advise that the stove had been delivered to his shop and asking me when I would like it delivered - wow, thank you! I asked for a specific date and guess what? The stove arrived as promised and it was on a little Luton van as a special one-off - Superb! * As an aside, on the morning of the anticipated delivery I received an email from Martin to advise that the stove should be with me by 1330 and that if it had not arrived by them to give him a call so that he could find out exactly where it was and then give me a revised time when it would be with me. No need, the stove arrived at 1305! * I immediately unpacked everything to make sure everyting was there (it was) and that there were no breakages (there were not) and guess what? I had been GIVEN a pair of Manor fireside gloves, a huge box of Manor matches, a Valiant stove thermometer and a pack of Vailiant stove glass cleaner - unbelievable. I hope that Manor House Fireplaces become the most successful stove retailer in the UK and that Martin becomes a multi-millionaire on the back of it. Life is too short to waste time writing reviews execpt when you receive the truly phenomenal service that I have from this wonderful trustworthy and honourable company. And no, I am not an employee of Manor House or a friend of Martins. I'm a retired London Cop and I just got lucky when I found this firm on the internet. You won't be disappointed.”

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Posted 8 years ago

“We have bought from Manor House twice now and have been extremely pleased with the products and prices, but most of all with the helpfulness of Michael, who is an extremely knowledgeable man and nothing is too much trouble. Would definitely buy from them again and cannot recommend them highly enough.”

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Posted 8 years ago

“First class responsive service from the moment we made our first enquiry, to offering a great price, and arranging delivery, this is how you would wish to be treated as a customer, unbeatable!”

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Posted 8 years ago

“Craig was brilliant. His advice was spot on and the fitting was a pleasant experience. No mess left behind and good advice on maintenance/when we can light a fire. Job is fantastic. Thank you. Mrs Plant”

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Posted 8 years ago

“We recently purchased our first stove from manor house and have been extremely pleased with the level of service received, particularly from Martin and Michael who were both brilliant. We received friendly helpful advice whilst in store and subsequently by telephone and the delivery service was great. The showroom is spacious and welcoming with a wide range of stoves to choose from and the staff cannot do enough to help you pick the one that is right for you. After searching for weeks online we are so glad we went to manor house. Thanks guys, keep up the good work!!”

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(6) - Posted 8 years ago

“Really easy to order, arrived quickly, but beware if you want a specific time for delivery eg AM or PM there is an additional cost of £12.50 which was not advised at point of sale. Other than that really good would order again.”

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(11) - Posted 8 years ago

Manor House Fireplaces is rated 4.9 based on 715 reviews