Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at Manor House Fires went above and beyond to assist in the purchases of a balanced flue Hole in the Wall fire for a new build development. In the end we had to change to a different product due to site constrictions and they were did not grumble about wasted efforts. They give one confidence that if there is a problem after the product has been fitted that they are there for the long term.”

Helpful Report

(19) - Posted 8 years ago

“Best prices! Good communications, which is very important for quick response to queries. Delivery on time. Overall very good experience. Would happily buy next stove from them.”

Helpful Report

(17) - Posted 8 years ago

“Very satisfied with the knowledge and service of the shop staff in relation to every type of fire, and gave us useful information. The fitters were excellent and didn't leave until everywhere had been cleaned up. Very happy with the fire and surround that we chose. I would recommend Manor House to our friends.”

Helpful Report

Posted 8 years ago

“Very happy with my new fireplace. I paid immediately after the fitter left via a bank transfer. However there was confusion over this although I quoted my customer number. I received a letter saying I still owed £804. I had to send an email to ask Manor House to check their records. I will recommend Manor House but suggest customer number and invoice number be quoted.”

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Posted 8 years ago

“Visited a number of showrooms but choose Manor House due to their great customer service. A large range of products were on offer which could confuse you, but staff were very attentative giving great advice to help make the right choice with any pressure selling. Fitters very friendly and caused minimal disruption (just make sure you stock up on biscuits for them!). Aftercare service spot on too.”

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Posted 8 years ago

“Excellent advice and service from beginning to end . Very happy with the work and would strongly recommend.”

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Posted 8 years ago

“Excellent showroom , attentive and knowledgeable staff ,plus wide range of quality products and some satisfying bargains ! We were also very pleased with the installation team , fast , skilled, cheerful ,and a perfect job delivered . Yes , an excellent retailer all round .”

Helpful Report

Posted 8 years ago

“Very efficient from start to finish. A detailed quote setting out clearly everything that was required followed by a very efficient installation done to a high standard. We had to wait a little while before an installation slot was available, probably because we decided to do it in the winter, but they seem to be very busy, so if anybody is thinking of a logburners or other fire - plan ahead.”

Helpful Report

Posted 8 years ago

“I found dealing with ManorHouse very easy and I much appreciated the personal touch when I was telephoned and asked exactly when it would be convenient to deliver my stove. It arrived as planned, safely packed and I am absolutely delighted with it. Over and above the perfect service, the price was the best I could find anywhere. An excellent company to deal with. Thank you all for your superb service, product and price. Pippa Le Roux”

Helpful Report

Posted 8 years ago

“I waited all day for the delivery and it didn't turn up, In the evening a very honest neighbour called and said the delivery was forced into her house because the wrong hose number was put on the invoice. I had never met this lady before and she told me the driver was very rude to her and although she told him the parcel was not for her he insisted she take it in. Totally disappointed and cross about the whole episode they had my mobile number to get in touch with me. Also if my neighbour had been dishonest the parcel would never have been seen!”

Helpful Report

Posted 8 years ago

Hi Anne, We take our customer service very seriously so I’d like to thank for taking the time to give us a review & feedback and I’m sorry that you’ve had a disappointing experience with your recent purchase. Whilst we take every effort to ensure all details are correct, in this instance we did place the incorrect house number on the delivery details sent to our couriers and I most sincerely apologise for this. I have also raised a complaint with our nominated courier service as regards to the service you and your neighbour received. Under normal circumstances the couriers send automated text messages and/or emails with details of the time slot that your delivery would arrive. In the rare instance when this does not happen or delivery fails to meet this time, we would welcome a call to us to let us know and we can then follow this up with the couriers and avoid disappointment. As a small gesture of goodwill and in the hope that you’ll give us another chance to get it right for you, I’d like to offer a discount code which will take 10% off any product on our website. This will be emailed to you privately. Kind regards, Martin Web & Sales Supervisor Manor House (Kenilworth) Ltd.

Posted 8 years ago

“Prompt service, clear fredback on delivery and detailed response on a follow up query on accessories. Joy to deal with.”

Helpful Report

Posted 8 years ago

“Very pleased with the service and help given with my purchase. item was delivered very quickly even though it was not in stock at the time of order. Communication was excellent. Would highly recommend and will definitely use again for any other purchases.”

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Posted 8 years ago

“Ordered the fire on Sunday and it arrived on Thursday and would have been Wednesday if I had put the right telephone number. Love the electric fire exactly as described. A brilliant experience from start to finish thank you”

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Posted 8 years ago

“Very quick delivery. Knowlegeable, friendly staff and service. Highly recommended,”

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Posted 8 years ago

“Extremely efficient service. Kept informed about delivery at every stage. Would definitely recommend. Great product too.”

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Posted 8 years ago

“I ordered an electric fire for my mother from Manor House which was very competitively priced, the cheapest I'd seen on the web for the model I was looking for. Payment was made on-line which was quick & easy. Delivery was made within a couple of days directly to my mothers house & arrived promptly free of charge. Although I had a small problem with the fire concerning installation, a quick phone call to Manor House & all was sorted very efficiently. They were very helpful & considerate in understanding my problem. Would definitely recommend Manor House!”

Helpful Report

Posted 8 years ago

“Kept me informed above available delivery date as item was originally out of stock. Once available the item was delivered exactly when they said it would be. Delivery driver was waiting outside so that he did not arrive before he was meant to! I ordered an ash vacuum and it seems to do exactly what it is meant to and is excellent value for money.”

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Posted 8 years ago

“Product was delivered on time. Courier kept me informed. On installation two screws missing and when I rang was told they would be in the post the same day. Excellent service”

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Posted 8 years ago

“Excellent service. All our questions were answered and Martin couldn't have been more helpful. Everything was extremely well packaged and the delivery was on time. A very pleasant shopping experience. We wouldn't hesitate to recommend Manor House Fireplaces. Well done.”

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Posted 8 years ago

“Great service and communications, would not hesitate to recommend this company. Prices were the best we could find and delivery was really fast and efficient.”

Helpful Report

Posted 8 years ago

Manor House Fireplaces is rated 4.9 based on 715 reviews