Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really friendly, helpful service. Provided a free survey to ensure we could chose the correct fire.”

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Posted 7 months ago

“Excellent service and support from start to finish from very knowledgeable staff. Nothing was too much trouble, questions were promptly answered and the installers were experienced, knew their trade and did an excellent job. All in all we are very satisfied customers, thank you.”

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Posted 7 months ago

“I have to say we are delighted with our new stove, it has transformed our house. John did a wonderful job installing it and ensuring it was exactly where and how we wanted it. Brilliant job, well done, on time with minimal mess.”

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Posted 7 months ago

“Manor house were helpful when we visited showroom and responded promptly when we asked questions via email. Delivery was as promised and they were flexbile when we needed to change the delivery address. Whole process was excellent, would highly recommend.”

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Posted 7 months ago

“The staff at Manor were very helpful with the type & capacity of the log burner & John the fitter installed the flue over a number of visits as our build progressed & we benefited from his experience as to the type of chimney breast & hearth we went for.”

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Posted 8 months ago

“Excellent service from start to finish. Warm reception at the showroom with a really good selection of stoves to look at and fantastic advice from Michael. Installation was exactly as described and went really smoothly to give us a beautiful stove and fireplace fitted to a very high standard. Loving the warm toasty feeling only a real fire gives.”

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Posted 8 months ago

“Very pleased with the customer service, fitting and our new fire and fireplace.”

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Posted 8 months ago

“Can highly recommend Manor House Fireplaces. The whole team were friendly and efficient. Everything was delivered on time and Tom,the fitter did a really excellent job, A true and trusted team. You won't go wrong with this company.”

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Posted 8 months ago

“Efficient, knowledgeable, turned up when booked, all staff obviously well trained and pleasant.”

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Posted 9 months ago

“Superb friendly and helpful service. They could not have done more to provide a wonderful product. The installation ran into a few issues but, nothing this amazing team could not overcome. They went above and beyond to ensure my fire and fireplace was installed. Such professionals.”

Helpful Report

Posted 9 months ago

“Gary came and measured up several weeks before the installation. He returned and arranged for the chimney to be swept. The Installation was finished within the morning. He then ensured we knew how to use the fire safety, leaving everything tidy and cleaned up. One problem though later was the time its took to register the guarantee for the fire with Domestic and General Insurance, being passed to four different people and taking over thirty minutes.”

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Posted 9 months ago

“Great customer service and advice. Kept to agree delivery and fitting date and kept me informed throughout Always easy to contact person dealing with my order Very satisfied and would definitely recommend to others”

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Posted 9 months ago

“The whole process was an easy one, I knew what I wanted in terms of products, bought a number of burners off them and they kept me updated as to the process and when I can expect them. The team were professional and courteous and assisted in getting them inside for me. Would have no hesitattion on buying off them again.”

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Posted 9 months ago

“Excellent - had the item I wanted at the best price I found anywhere. Had to wait for supply to them from Jotul, but that fitted in with our build plan and they were upfront about potential delivery time. Pre sales advice and support bang-on and toon the time to answer our queries.”

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Posted 9 months ago

“Brilliant . They had exactly what I wanted . Service excellent. Charming. Exc price .”

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Posted 9 months ago

“Full marks for all the help from Manor House Fireplaces and they gave the best price for our fabulous Onyx Liv 3 Jim & Ruth... Photos to follow..”

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Posted 9 months ago

“Excellent product knowledge and service, prompt delivery.”

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Posted 9 months ago

“My wife decided she'd like to modernise our lounge fireplace and upgrade the gas fire. I did some research on the internet and Manor House Fireplaces in Kenilworh was one of several local firms I picked out. After visiting three of them, Manor House stood out as the most competent and professional, so we placed an order with them. We were not disappointed. From quotation through to installation, everything was handled meticulously and according to plan. Our new fireplace and gas fire are now installed and working and we are very pleased. Excellent product and excellent service. Thank you Manor House.”

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Posted 9 months ago

“Brilliant 🤩 very helpful indeed in the shop, throughout the ordering process, and especially while fitting - quick, clean and carefully explained. Would give more than 5 stars if that were an option, thank you! 🤩”

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Posted 9 months ago

“Very helpful in sorting out a problem with a fireplace I purchased 3 years ago. Nice to come across a company that provides good after care”

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Posted 9 months ago

Manor House Fireplaces is rated 4.9 based on 715 reviews