Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 732 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 732 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from Manor house was friendly helpful and informative. Couple this, with very competitive pricing, the overall experience was outstanding. Thank you.”

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Posted 10 years ago

“Excellent service from begining to end Excellent display of fires in the shop the best displays we had seen Excellent online experience as well”

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Posted 10 years ago

“Delighted with service and product. Thank you very much.”

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Posted 10 years ago

“very good polite and helpful could not fault the service”

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Posted 10 years ago

“Initially we had to chase to confirm delivery but overall this was a very small issue. The fireplace arrived on the day we were advised it should and at the time we were advised of. The cardboard packaging was a little damaged though inside the box both the fireplace and surround were packed well and seemed undamaged (though we haven't yet been in a position to fully unpack them yet) We had shopped around to find the cheapest retailer of the product we wanted and Manor House seemed the cheapest as well as most professional. Would be happy to use them again.”

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Posted 10 years ago

“We had been searching for several weeks for a certain fire. Although Manor House showroom was not local to us, we paid them a visit. Their service and knowledge where excellent and i was genuinely surprised that the price was certainly cheaper than any of our local showrooms. I have rang them several times with questions and they have always been very obliging. Many thanks Manor House i certainly would recommend you to friends and family.”

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Posted 10 years ago

“Geat service nothing was too much trouble and happy to assit with all our questions. We looked at the fire we wanted on the Web but there is nothing like seeing it for real working and knowing you can make a purchase with confidence.”

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Posted 10 years ago

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Posted 10 years ago

“Having bought a gas stove and a wood burner from Manor House over the last year we have been very pleased with the prompt, efficient service, the level of knowledge & advice and the courtesy of all at shop. Will use Manor House again.”

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Posted 10 years ago

“Excellent customer service. Fast delivery and a great price. Would definitely use again.”

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Posted 10 years ago

“Fire Arrived within the week, was well packaged and communication was excellent from Manor House. The fire looks great too.”

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Posted 10 years ago

“I can't thank Manorhouse enough for all their help on the phone with the Contura 51l log burner. Their advice and customer service has been of the best I've seen in a long time! I will certainly recommend this company - thank you. Mrs Winstanley”

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Posted 10 years ago

“Very good and friendly service. However I did not recieve an email itemising what exactly I had ordered. So I had to ring to make sure. I shouldn't have had to do that.”

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Posted 10 years ago

“Very helpful staff with good customer service and prompt delivery.”

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Posted 10 years ago

“A fantastic place, brilliant service from browsing to installation.”

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Posted 10 years ago

“A good experience from the very beginning. The staff were knowledgeable and very helpful. The fitters pleasant and conscientious, taking great care to disrupt my home as little as possible. I would recommend them to anyone”

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Posted 10 years ago

“Excellent service from start to finish. I needed info regarding the installation of the electric fire i wanted to purchase and within minutes of speaking to ManorHouse I had an email with attachments showing me exactly what I needed to know. Delivery was speedy and timed to suit me. Price was also excellent. Would recommend this company to anyone.”

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Posted 10 years ago

“After initial problems (fire arrived shattered) Manor House were quick to resolve the problem by arranging for the fire to be picked up and organised a replacement straight away. Mark at Manor House also rang to check that the replacement had arrived safely. Overall customer service helpful and very good. Would recommend and use this company again.”

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Posted 10 years ago

“Mark was very efficient and accurate with his timing the stove turned up on time. We would definitely recommend you to our friends. The only thing that let you down was the currier service with the grille but you did your best to get them moving (not your fault but the curriers). You did all you could. Many thanks Pauline & David Cole”

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Posted 10 years ago

“Excellent Service received, very friendly and helpful staff. Excellent product and quick delivery”

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Posted 10 years ago

Manor House Fireplaces is rated 4.9 based on 732 reviews