Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

Write Your review

Tell us how Manor House Fireplaces made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They answered questions via email which was helpful. Product arrived on time and packaged well”

Helpful Report

Posted 7 years ago

“Michael & the team here are 'the difference that makes a difference'! It really was third time very lucky for me having gone to two other retailers who did not appear to either care, have any vision. We have fireplace that is not central and Michael & Craig worked so hard to create a 'central' feature in our lounge which has worked amazingly! The care and consideration that has been given had created amazing results. I consider the team to be nothing short of outstanding and I say this in relation to the entire journey; of first visit to the shop where we were properly advised and supported, to the end result of a beautiful feature in our lounge. If you really want the very best advice, workmanship and proper customer care...then do not even entertain going anywhere else.”

Manor House Fireplaces 5 star review on 9th August 2017

Helpful Report

Posted 7 years ago

“Well packaged and prompt service”

Helpful Report

Posted 7 years ago

“Courteous replies to e-mails and telephone calls. Hassle free service and delivery.”

Helpful Report

Posted 7 years ago

“Fast, clear response to questions asked via web page, fast free delivery and cheaper than any other supplier for the fire I wanted.”

Manor House Fireplaces 5 star review on 27th June 2017

Helpful Report

Posted 7 years ago

“First class service from the start. Very helpful staff with excellent product knowledge. Fast delivery and excellent prices.”

Helpful Report

Posted 7 years ago

“Good, fast and easy service. Helpful staff on the phone. Would recommend.”

Helpful Report

Posted 7 years ago

“Purchased our multi fuel burner and customer satisfaction is what we got A great friendly service. Would highly recommend this company. Many thanks. S waters”

Helpful Report

(11438) - Posted 7 years ago

“Excellent help throughout”

Helpful Report

(11534) - Posted 7 years ago

“Very competitive quote for Gazco fire. Emails answered efficiently and informative. Kept up to date with order and delivery of fire. No problem recommending Manor House Fires”

Helpful Report

(11498) - Posted 7 years ago

“Excellent product, communication and service coupled with speedy delivery. Thank you.”

Helpful Report

Posted 7 years ago

“Good customer service”

Helpful Report

Posted 7 years ago

“They had a good selection and explained pro's and cons of what we looked at”

Helpful Report

Posted 7 years ago

“Excellent customer service and advice. Would certainly recommend Manor House.”

Helpful Report

Posted 7 years ago

“First purchase from Manor House Fires which was a balanced flue gas stove was conducted over the telephone as I live near Malvern. I had several technical questions that the staff at Manor House Fires where able to answer. Excellent service throughout the process with delivery at the time stated. Second purchase from Manor House Fires which was a Dimplex electric stove was made following a visit to their showroom. Once again I found the staff both very helpful and knowledgeable concerning the products on display and was amazed at the number of appliances in the showroom which made choosing the most appropriate one for what I wanted straightforward.”

Helpful Report

Posted 7 years ago

“Excellent friendly service. I bought a Nordpeis stove which I am very happy with and it was delivered exactly at the specified time. Good price too!”

Helpful Report

Posted 7 years ago

“First class service. Everyone at Manor House was very helpful in every way and nothing was too much trouble. Delivery was also First Class.”

Helpful Report

Posted 7 years ago

“Great communication and efficient service”

Helpful Report

Posted 7 years ago

“The service and communication from Martin was first class. Unfortunately you were let down by your couriers who made a meal of delivering the fire and my husband had to go and meet him in a car park about 2 miles away. We thought he had a lorry that he could not park but it was only a Luton van which could have easily been parked in the car park behind the delivery address.”

Helpful Report

Posted 7 years ago

“Good customer service and advice. Fire arrived and has been a great addition to the house.”

Helpful Report

Posted 7 years ago

Manor House Fireplaces is rated 4.9 based on 715 reviews