Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 732 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 732 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

Write Your review

Tell us how Manor House Fireplaces made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Manor House Fireplaces 5 star review on 19th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely to come across a company that is courteous and friendly. Lesley was very informative on the fire we had chosen. The delivery was exactly how and when they said. Will post photos when fitted. Thank you once again.”

Helpful Report

Posted 7 years ago

“Lovely fire, professional installation, great customer service. Thanks”

Helpful Report

Posted 7 years ago

“These are real people who know what they're doing! The price of my fire was excellent and they delivered ahead of the date they gave- clearly they'd been chasing it up from the supplier. In the event my installation was delayed due to building issues. I had a mounting frame which I didn't need and they accepted the frame return long after most suppliers wouldn't. I get the impression they're a really customer oriented firm. And this comes from somebody who could double fro Victor Meldrew!”

Helpful Report

Posted 7 years ago

“Excellent customer service, the right amount of information offered and given at all times - and no sales pressure. Fireplace and stove installed on the date given, and the installers did a great job.”

Manor House Fireplaces 5 star review on 28th February 2017

Helpful Report

Posted 7 years ago

“Fast delivery lovely fire. Very happy”

Helpful Report

Posted 7 years ago

“Bought ACR Tenbury which was ideal for the room and look we wanted as it is an inset fire. Paid extra for Saturday delivery and the fire arrived within a week of placing the order. Contacted via -mail which suited us perfectly. Good price and excellent service.”

Helpful Report

Posted 8 years ago

“After placing our order we called to progresss and you could not find italthough we had paid and were waiting for a delivery date.our order arrived in perfect condition and the driver was excellent and more than helpfull”

Manor House Fireplaces 3 star review on 11th February 2017

Helpful Report

Posted 8 years ago

“Speedy delivery,good prices and excellent communication. Very happy customer!”

Helpful Report

Posted 8 years ago

“The staff were extremely helpful helping us sort the right fire for the gap we had in our stone fireplace making contact with the supplier to see how it could be sorted. Excellent service”

Helpful Report

Posted 8 years ago

“easy pleasant purchase , knowledgeable staff”

Helpful Report

Posted 8 years ago

“They made it very easy to purchase and delivered it very quickly this is the 2nd same fire I have sold our customers which when hung on wall looks fantastic and looks like the real thing so very impressed with quality and price .”

Helpful Report

Posted 8 years ago

“Excellent choices of fires, good price and delivered quickly. Would defo recomend”

Helpful Report

Posted 8 years ago

“Hi, I managed to find my parents a Christmas gift they love, all thanks to the extremely efficient and very helpful Michael. A few emails to get the item I wanted and being at the shop for my partner to collect it between our shift work. Couldn't fault your service. Thank you ????”

Helpful Report

Posted 8 years ago

“Very happy with the order process and especially happy with Manor House who contacted me by phone to inform me of the delivery date.”

Helpful Report

Posted 8 years ago

“Delivered on time to tight deadlines”

Helpful Report

Posted 8 years ago

“Great price for a new-to-the market gas stove, supported by good advice, 1st class delivery & great customer after sales support!!! Couldn't rate Manor House higher... Fantastic.”

Helpful Report

Posted 8 years ago

“Good customer service. Provided firm installation date soon after order. Installed and commissioned to high standard with no mess.”

Helpful Report

Posted 8 years ago

“Very personal service and attention to detail outstanding. Very effficient and professional offering important advice not obvious with other retailers contacted.”

Helpful Report

Posted 8 years ago

“We ordered a black Jotul multifuel stove with tracery door online with Manor House and were quickly contacted by Elena at Manor House who talked us through our order. When Manor House realised that the model we wanted had a design change to its top, they again contacted us with images of the stove for our approval and order confirmation. The office staff were courteous and helpful and arranged delivery to the door in a matter of days. I would heartily recommend Manor House Fireplaces for their efficient and friendly service.”

Helpful Report

Posted 8 years ago

“Have just had a Scan 83 wood burner installed in our new oak framed garden room. Looks stunning and so far is performing well.”

Helpful Report

Posted 8 years ago

Manor House Fireplaces is rated 4.9 based on 732 reviews