Manor House Fireplaces Reviews

Name: Manor House Fireplaces
Address: 51-53 Warwick Rd, KENILWORTH, Warwickshire
Rating: 4.90

4.9 Rating 715 Reviews

99 %

of reviewers recommend Manor House Fireplaces

Company Reviews

Metrics

Info

4.9

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01926851570

Email:

customer.service@gratefireplace.co.uk

Location:

51-53 Warwick Rd,
KENILWORTH
Warwickshire
CV8 1HN

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Manor House Fireplaces 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very personal service and attention to detail outstanding. Very effficient and professional offering important advice not obvious with other retailers contacted.”

Helpful Report

Posted 7 years ago

“We ordered a black Jotul multifuel stove with tracery door online with Manor House and were quickly contacted by Elena at Manor House who talked us through our order. When Manor House realised that the model we wanted had a design change to its top, they again contacted us with images of the stove for our approval and order confirmation. The office staff were courteous and helpful and arranged delivery to the door in a matter of days. I would heartily recommend Manor House Fireplaces for their efficient and friendly service.”

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Posted 7 years ago

“Have just had a Scan 83 wood burner installed in our new oak framed garden room. Looks stunning and so far is performing well.”

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Posted 7 years ago

“Great product great service in shop and fitters were great. Turned iPhone on time and completed fitting in 5 house little mess”

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Posted 7 years ago

“Responded to email enquiry. Dealt promptly with the order and kept updated on the progress. Once in stock I have been notified to choose delivery date to suit me. The only downside was that company who was delivering my product on the pallet was not able to communicate with ETA, hence housebound on the day waiting for the product to arrive.”

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Posted 7 years ago

“Easy to order and constantly updated when the goods would be delivered. Which they were and on time. Many thanks”

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Posted 7 years ago

“Excellent service. Order was delivered promptly, it is a gift, so I cannot comment on it's performance.”

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Posted 7 years ago

“good friendly advice and service on time”

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Posted 7 years ago

“We bought from you because the telephone conversations were so very helpful and pleasant. There is no doubt that being polite and ringing back to answer a question made all the difference to us. Price about the same everywhere, maybe you were a little cheaper. Stove arrived well packed and at the designated time of day. Many thanks, David Hamer, Amersham.”

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Posted 7 years ago

“Martin at Manor House was extremely helpful when I placed my order. The time span from placing the order to delivery was 8 days and we were kept fully informed. Excellent service!”

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Posted 7 years ago

“Good customer service and prompt delivery”

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Posted 7 years ago

“We had 2 log burners from Manor House to include taking out the old fire places & completing all the work from start to finish . Excellent service thank you.”

Manor House Fireplaces 5 star review on 5th December 2016

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Posted 7 years ago

“Very good company to deal with explained things clearly and fire was delivered on the day we requested”

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Posted 7 years ago

“Great customer servicw and updates about delivery”

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Posted 7 years ago

“Very helpful staff. Excellent fire which has been in use since delivery, looks great too”

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Posted 7 years ago

“Excellent service from start to finish. Very helpfull on severall occasion on the telephone when I needed to check things out and obtain further information and updates, the log burner delivery was flawless, it arrived very weell packed and on time. Happy to recommend them”

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Posted 7 years ago

“Very courteous and friendly service. Fire arrived on time. Excellent product. Really pleased with my fire. I had the remote control goo and this is the first one I have bought works really well. Shop highly recommended.”

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Posted 7 years ago

“We were not sure what we needed, we only knew it needed to be modern and stylish to match our room design. Manor house explained to us the various products on the market, what the various standards and kite marks meant, including British regs on stove placement, the assistance was outstanding, they even managed to source us an amazing Stove at a fraction of the normal retail price, we will always go back there first. We bought the ACR Birchdale - really nice.”

Helpful Report

Posted 7 years ago

“Friendly, helpful staff who were more than happy to explain various gas stove options, as well as, breaking down costs to match. Once ordered delivery took only one week compared to 4 weeks plus elsewhere. Really pleased with the before & after care from Manor House and will certainly recommend.”

Manor House Fireplaces 5 star review on 1st December 2016

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Posted 7 years ago

“Excellent service from start to finish. Happy to recommend them”

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Posted 7 years ago

Manor House Fireplaces is rated 4.9 based on 715 reviews