Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted a road bike to get back into cycling without spending a fortune, I saw the point R and loved the design and detail of it and it came within my price allowance. Ultimately I up ended spending more money to get the 105 spec model and used the interest free finance option. Simple and straightforward. I liked the fact that they are built in the UK and I actually picked mine up from their premises (which they now have a showroom). Love riding the bike, just makes you want to keep going.”

Mango Bikes 5 star review on 23rd June 2016

Helpful Report

Posted 8 years ago

“I bought one of their bikes second-hand and it's great. I only ordered a rear brake from Mango but communication was awful and delivery incredibly slow. They did however take the opportunity to bombard me with sales emails and continue to do so to this day, despite being asked to be removed from their mailing list. My experience is that they're more interested in the hard-sell rather than looking after their customers.”

Helpful Report

Posted 8 years ago

Hi Dylan, I'm sorry to hear about the slow delivery time with your brake. We're always improving our processes; I can assure you we care about all of our customers. You can unsubscribe from our mailing list at any time using the link in the footer.

Posted 8 years ago

“Good points: 1. The bike looks cool, very cool 2. Putting the bike together was fairly easy 3. The bike is fairly light for its price 4. Shipping was very affordable Bad points: 1. The website was not very user friendly when the time to pay came (if my username at mangobikes and my PayPal username are the same, then mangobikes goes crazy) 2. The website was not optimised for mobile 3. I would've liked to know that I should buy grease (it's the first time I put a bike together on my own) 4. One of the tools supplied didn't fit (the wrench) 5. The rear derailleur wasn't properly set (not correctly indexed and a bit off in general) 6. One side of the cranks came with the "chasewood" sticker completely out of place and it looks cheap 7. After purchasing the bike, I received an email saying that my order had been processed and that I would receive further updates on the progress of my order. That never happened. In general, I would buy from mango again. But I would have to take into account that I might need some expert hands when setting it up (especially for the derailleur).”

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Posted 8 years ago

“Excellent service and a sick bike. I would recommend highly.”

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Posted 8 years ago

“Hello there. Love the bike. One very small thing: got a flat pretty quickly despite ordering the gator tired (or whatever they're called). On replacing inner tube found some metal shavings inside the rim of the wheel which must have been result of machine tooling the rim. Anyway, I removed the shavings through the tire valve hole in the rim and all good. MJ PS your email to me is addressed Dear Jan-Bert Van Den Berg". I am Michael Jury.”

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Posted 8 years ago

“I love my mango bike. It runs smoothly and quietly, is comfortable and easy to manage, and looks cool - always gets admiring comments. The email inviting me to review was sent to my email, but addressed to Richard Lofthouse - who he?”

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Posted 8 years ago

“I bought a 'Point Blank' & I wasn't disappointed. Great winter training bike for the drier days of winter or an ideal 'pop to the shops' bike when in 'flat pedal mode'. Really pleased :)”

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Posted 8 years ago

“Having read Mango's bio I was keen to support this young upstart business. On the face of it, all seemed well. The bike looked brilliant, retailed at a competitive price, & supported a worthwhile cause (Movember special edition). However on delivery and initial use the crank arm continued to work loose. After several failed attempts to remedy the part was eventually replaced. Following this the pedal began to bend at its joint with the thread. Again efforts were made to correct & it was bent back in to line. However this only served to weaken the joint as the pedal has now sheared off. Sad to say that up to now the bike has had more time either in poor repair or broken than it has being 100% usable. Order No 00017008.”

Helpful Report

Posted 8 years ago

Hi Neil, I'm sorry to hear your bike had some problems. Good news is all of this is covered under warranty. Get in touch via the sales email. Thanks for your patience Mango Bikes

Posted 8 years ago

“I have a single speed now for about 6 months. It's a great ride, light and fun. I basically use it every day for commuting, and never had any problems, never needed a repair or anything. Building it - which intimidated me a bit before buying the bike - was not a big problem. I'm very happy with the bike and would buy it again.”

Helpful Report

Posted 8 years ago

“Mango service was fine, however I would urge you to change your courier. They were very poor at communicating delivery. It reflects poorly on your company. The bike is good.”

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Posted 8 years ago

“I've had my Mango 3-speed for 2 and a bit years, it's held up pretty well doing 8 miles a day commuting pretty much 5 days a week, rain or shine. I'm starting to notice a few areas of corrosion but not on the frame (except where the odd scrape has broken through the paint). Most of the bolts have a fair amount of rust on them though and I have had trouble adjusting brake calliper tightness as a result of this. The hex sockets in these bolts seemed to round off very easily. I've been through 2 sets of tyres and 2 chains, but that is to be expected. (Apart form these two colour-coordinated parts I get other parts (brakes, tubes) from elsewhere because the ones on the Mango website are a little expensive) I've had no issues with any of the bearings (crank or wheel) There is also a little corrosion on the wheels where the valve passes through the rim and the valve locking ring has rubbed some paint away. The saddle is very comfortable and although it is now looking a little worn in terms of colour there are nothing falling apart on it. I chose Mango because of the customisation options for colours (yes, it's sad isn't it?!) and the bike still gets looks. I bought the bike through Cycle Scheme and at the time Mango did not support any cycle to work schemes. So I didn't deal with Mango directly but went through Bikelands of Exeter. The process was pretty painless though. When the bike first arrived, it had the standard black tires instead of the blue ones I ordered. This was sorted out very quickly with the right tires arriving the next day. Mango said I could keep the black tires as spares at no cost. All in all I am very pleased with my bike. I would consider getting another in a year or so. Although 3 gears is ok, it would be great if Mango could offer a 8 or 11 speed hub gear option and possibly a belt drive system. By the way, I wouldn't call myself a "cyclist". I am merely someone who uses a bike to get to work, so I'm definitely no expert.”

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Posted 8 years ago

“Very durable and fast too. I have a one speed and would recommend (and do!) to anyone who listens.”

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Posted 8 years ago

“The best bike I ever bought!”

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Posted 8 years ago

“Delivery was on time and bike came with clear instructions to put together , how ever my bike makes a constant clicking sound when I pedal and my rear tyre needs to be re-aligned almost weekly and that is an inconvenience . I don't feel I am getting the best out of my mango bike which is a shame as I really love how it looks .”

Helpful Report

Posted 8 years ago

Hi Jonathan, sorry to hear that you're having issues. It sounds like this can be fixed pretty easily with a bit of light maintenance. Send us an email and we'll help you out! :)

Posted 8 years ago

“I've had the bike for nearly two months now. The bike seems well put together and the gearing is perfect for hilly commutes but not so much for downhill speed. I've taken it to London many times and it's perfect for the flat rounds and the constant stopping/starting. For the price it's good but there are a large number of downfalls and issues: 1. The bike developed a clicking noise in the drive train. Mango bikes were happy to send out a replacement part and reimburse me for having a bike shop fit it. 2. It's worth the upgrade to gatorskin tyres, my kenda tyres are full of scrapes and nicks but none have fully penetrated through the tyre. However an impact on the wheel still managed to damage the inner tube through the tyre. 3. The bar tape used is just awful, it tears easily and looks years old after a couple of weeks. I've replaced it with faux-leather bar tape. 4. One of the bolts on the rear wheel is ridiculously tight, bike shops have had trouble to get it off, I'm justing hoping I don't puncture the rear wheel any time soon. The customer service from Mango bikes has been great througout, but the problems with the bike are making me reluctant to be a returning customer.”

Helpful Report

Posted 8 years ago

Hi there, Thank you for your review we have reported back the feedback on your bike. Please get in touch to discuss your problems further to sales@mangobikes.com Thanks Mango Bikes

Posted 8 years ago

“I've had several punctures (one this morning), have wobbled several crank arms off and at 6ft4 the bike is too small for me without increasing the stem size. The bull horn bars are very wide even for me with very broad shoulders (I replaced with drops, fitting myself). The customer service I experienced was brilliant, but I am less impressed by the bike - but then again its a budget bike. For the price its ok, but I am selling this and have already ordered a replacement more expensive bike from elsewhere.”

Helpful Report

Posted 8 years ago

Hi there, Sorry to hear your bike had a few problems. We do have a 12 month warranty on all parts and most of this would have been covered. Thanks for your words on our service and for your feedback. Thanks Mango Bikes

Posted 8 years ago

“Really disappointing sales experience - said it would take 6 working days, ending up taking over 20 with no updates or tracking options (I had to keep ringing and speaking to different people to find out what was going on). Then bike itself seems to have issues - frame not completely straight, brake calipers hanging too high... Again, service has been poor; really unresponsive (up to a week to respond to emails), generally responding with more questions than answers. A real shame.”

Helpful Report

Posted 8 years ago

Hi Joel, I'm sorry to hear of the issues you have experienced. I know the customer service team are dealing with this now and hopefully we will have a swift resolution to your problems. Regarding the delays to delivery, we do state the build and dispatch time as an estimated date and work tirelessly to reduce it, however on occasion logistics work against us. I'm sorry you have been a victim in this instance. Thanks for your patience, Mango Bikes

Posted 8 years ago

“Bought some Tyres, came quickly and were a great price, everything I needed!”

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Posted 8 years ago

“Absolutely love my Mango bruiser. Quick delivery, easy to assembly and low maintenance. Used all year round. Couldn't recommend more!”

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Posted 8 years ago

“Mango Bikes is great! I ordered my bike as my birthday gift and I can say that It was my best gift yet. I even broke the ends of the handlebar on my first ride and they sent me new ones free of charge as a gift from their side! The customer service is incredibly kind and I think that they are one of the best bike sellers, if not the best that I know. I totally recommend buying your single-speed from them!”

Helpful Report

Posted 8 years ago

Mango Bikes is rated 4.0 based on 857 reviews