Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

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“Ease of ordering and faster delivery than I could have imagined. Price was good as well which drew me to ordering. Many thanks , will be checking Mango website for future deals. Dennis M.”

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Posted 3 years ago

“Not happy at with a product, sorry. Can I at least get my VAT refund? I can use that amount to buy a lights, lock, helmet etc. I Thanks in advance. Bekim.”

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Posted 3 years ago

“Before I'd received my bike from mango bikes....I had 1 that cost 4times the amount.. I'd paid for my bike from mango.. iv got rid of my other bike now ..as the 1 from mango is much better in everway....I love it...I'd highly recommend mango bikes ...”

Mango Bikes 5 star review on 24th February 2021

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Posted 3 years ago

Hi Neil Love this review, thank you so much. Great photo and great bike!

Posted 3 years ago

“Although the bike is wonderful, Mango Bikes should reconsider the support given to its customer when orders get delayed. In my case, i ordered the bicycle in August, I had no response from Mango Bikes for 4 months in relation to progress of the order. Mango bikes were not able to response to my inquiries. I finally received the bicycle 2 months later (i.e 6 months since my order) due to a shortage in certain pieces from its suppliers. I would appreciate better communication and proposals/alternatives to sort out the issue. At the end i was happy to pay for an upgrade of the problematic piece to replace it for one in stock. It would have been more rewarding to both (Mango Bikes and myself) if i were given such an option months before. I would have been a happy customer, you would have bragged about such amazing customer experience. Unfortunately, that was not the case. I would advise Mango Bikes to focus on the customer perception, the quality of the bikes is good enough but the customer journey includes the complete purchasing cycle. All the best!”

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Posted 3 years ago

Hi Miguel You're totally correct in your feedback and we've also worked hard to improve on this. In fact you can see these improvements during the time of your order. Order placed end of August and there was a delay getting voucher processed. There were a few emails unresponded to. Additional staff recruited to the customer service team in September and there were then a total of 8 emails with updates and notifications between then and bike dispatch start of February. Your bike looks great, we hope you enjoy it and feel good about Mango Bikes again.

Posted 3 years ago

“Bike looks good , really need to improve customer service to say it's a shambles is an understatement.”

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Posted 3 years ago

Hi David A fair enough assessment of how your order progressed. Some of the shambles was self-inflicted and some caused by external factors. Supply chains are struggling and the info we get one week is wrong the next which means delays have been happening. We've improved processes and added new staff so things are getting better. You can from November onwards there were more regular updates and communication about your order. We hope you enjoy your new bike and can smile when you think about Mango Bikes very soon.

Posted 3 years ago

“I was very happy with the service and I love my bike it was easy to follow the video when assemble the bike”

Mango Bikes 5 star review on 4th February 2021

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Posted 4 years ago

“It was a bit of a wait but the anticipation is half the experience and I deffo wasn’t disappointed. Stylish, ergonomic and head turning. The bike is the last word in simplicity and I love it for it. The colours are exactly as advertised during the customisation phase and the assembly was a breeze. Thanks for all your hard work, I won’t hesitate to recommend Mango bikes. Felix ✌️”

Mango Bikes 5 star review on 3rd February 2021

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Posted 4 years ago

“Ordered a single speed from the guys, such a good bike to ride! Super smooth and a real quality product! Perfect for commuting or Sunday rides, I just love it!”

Mango Bikes 5 star review on 1st February 2021

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Posted 4 years ago

“Excellent service Tyres arrived promptly”

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Posted 4 years ago

“The bike itself is great but dealing with Mango as a company was less than smooth.”

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Posted 4 years ago

“I really like my bike. It's incredibly beautiful and easy to ride. But it feels like Mango is a victim of their own success. My bike arrived with the wrong handle bars, only 2/6 legal requirements that a bike needs to have (no wheel reflectors, front or back reflectors, or bell) and no instructions for assembly (and the videos are basically an unboxing where the woman keeps referring to the instructions I didn't have). On contacting mango, they were responsive, and said that due to global delays they were out of stock and would ship them when they had them, but this isn't an appropriate solution. If they'd communicated with me first I would have told them I would have preferred to wait for the correct handlebars and the safety requirements to be in place. I wasn't even told that I would be having my bike shipped with different handlebars than I requested, leaving me confused as to what I'd ordered and second-guessing myself. Mango has offered to reimburse the cost of the reflectors being added on, but I also had to pay to get the bike checked over at a shop because I wasn't confident it was roadworthy due to the lack of instructions. As I said, I do really like the bike and it rides really well, I just hope that mango sorts this all out because it's really unacceptable.”

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Posted 4 years ago

“I'm mostly happy with the bicycle, it looks and rides great; the only thing wrong is the paint is already coming off of the rear wheel after only a few months. But I was unhappy with the service, my bike arrived 4 months after I placed the order, which with the current situation I would have been fine with, accept I had to consistently email the team there to ask where my bike was, they never told me when something was delayed, and sometimes they didn't respond and I would have to email multiple times. Then when the bike arrived it was missing and part, which they sent out to me later, and one of the parts was loose and couldn't be tightened with the tools provided.”

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Posted 4 years ago

“A high quality bike let down by poor customer service. I immediately scraped off the decals on receipt, changed the saddle and handlebar caps as I would not want to be seen as an advertisement. Such a shame as the bike is so much better than others in this category. Lesson to be learnt is - Communication even if it is bad news is still communication, hearing nothing for weeks and weeks causes distress. The offer of an upgrade on wheels was appreciated but they are the same as the ones my friend received when he ordered his bike (no upgrade)”

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Posted 4 years ago

“Perfect customer service, ordered bike and at no time was delivered in a very good condition. easy to assemble and I took for a ride - love it. Thank you Mongo Mounir”

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Posted 4 years ago

Hey Mounir Thanks for taking time to write this great review. Hope you have lots of fun cycles.

Posted 4 years ago

“Gorgeous bikes. Have one for myself and ordered a second for my daughter. Trouble is I ordered it in June and it was delivered in December. In all that time, and after several emails to the company, I only got one reply. Totally get that we are in a pandemic, but customer service has been terrible. Shame....as would recommend the bikes to anyone”

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Posted 4 years ago

Hi Mark Sorry about the delays getting your daughter's bike delivered. A perfect storm of demand, supply chain delays and shipping hold-ups combined to hit the bike industry pretty hard in 2020. We've now added a bike availability section which is updated regularly. There are also more regular updates sent directly to customers waiting on a bike to highlight any delays and possible solutions sooner. Thanks for the feedback, it makes us get better,

Posted 4 years ago

“Great service, global pandemic and all that, my wheels turned up on time and without any fuss. Love these 3 spokes. Thanks.”

Mango Bikes 5 star review on 4th January 2021

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Posted 4 years ago

BOOM! Love it! Thanks for the feedback.

Posted 4 years ago

“Mango Bikes are brilliant. Due to worldwide demand, it took a while for the bike to arrive. I knew this would be the case when I ordered as Mango kept me in the loop. These people are working flat-out to make this work. Besides the long wait time (which is out of their control), my experience with Mango was great and would readily order again. Thanks!”

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Posted 4 years ago

“As you mentioned, your service sucked, your updates were irregular and inaccurate. I didn't mind too much, it's been a hard year and you're trying to do your best. What was worse was that you subscribed me to your mailing list without my consent (and sent really annoying emails telling me to buy new bikes and bigging yourself up when mine hadn't arrived) and what was inexcusable was emailing me to tell me to talk to cycle scheme and re-issue a voucher (under the new rules) so that you made more money - without making clear that it was optional, unnecessary, caused extra work for cycle scheme and for me, and the request was only possible because you were already 2-3 months behind schedule delivering my bike. I'd already been paying off the bike for months on my pay check and wasn't going to risk losing that money. That email really took the biscuit and was dreadful customer service. The bike itself is nice though, thanks! I'm glad you're appointed a new customer manager, and you're looking for feedback that's a good first step. Good luck with improving things in the future, and who's to say, if you listen to feedback, and promise to "out of stock" your website when you're facing stock issues, and treat your customers better, I might even recommend you (with caveats) in the future. All the best, David (PS Your "How quick did the company reply to your queries?" question on this survey doesn't have an option for anything between 12 hours and 1 week)”

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Posted 4 years ago

Hi David Appreciate you taking time to write a thorough review. We added staff, new processes and updated systems to improve. It's been a tough year of learning but we're getting better. Happy cycling

Posted 4 years ago

“I ordered a custom, single speed with bullhorn bars. Its geared perfectly and exactly what I wanted. Ordering was easy, communication good and the final parts to assembly easy. I would and am likely to buy from mango again Delivery took longer due to covid and parts deliveries plus it was custom Colour ways. The comms about this was good so overall not a problem”

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Posted 4 years ago

“Nice bike, easily put together on arrival & good value for money. BUT be prepared to wait 5-6 months for delivery! Painfully slow to arrive with very little contact, and the emails I did get were heavily scripted rather than anything from a genuine person. Sadly the whole process was tainted by the slow and impersonal service. I would think twice before ordering again.”

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Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews