Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cool bike. Poor customer service. I received my bike in good time, but it was missing a couple parts and had a faulty tire. I’ve yet to hear back from customer service after reaching out to two different contacts. Better customer service would have completely changed my experience from just ok to great.”

Helpful Report

Posted 2 years ago

“Would never ever buy a bike from this absolute despicable company again. Honestly the worst I've ever experienced. The bike broke after 1 day, and have emailed 4 times to ask them to help me, and they have not. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

Hi Andy Sorry you feel upset about this. The issue with your bike was due to the incorrect installation of the pedals on the Shimano Claris cranks. The photos you sent clearly show the pedal hadn't been fully inserted and caused the damage. Shimano is one of the top component manufacturers in the world and we choose them for the OG as they are just hassle-free. Response time to your message last Friday is longer than we're aiming for, apologies for the tardy reply time. We're working to catch up again during this busy period. I see you've now got sorted and hope you have some cycling fun again. Mango Bikes // Andrew

Posted 2 years ago

“Everywhere I go people comment on how my bike is “so good, so individual, lovely, unique “ I constantly get told “ I love your bike” “ wow ! What a nice bike””

Helpful Report

Posted 2 years ago

“I bought a Mango single speed 2nd hand online for my daily commuter and it is fantastic. I decided I wanted a slightly mad, colourful bike so I have since purchased orange tyres (to go with the yellow frame and blue handlebar tape) using the bulk deal Mango offer with the inner tubes and slime tyre levers. From the website, I was expecting the actual slime you inject into your inner tubes for instant puncture repair so this could have been made clearer that they are, in fact, just a couple of tyre levers. I enjoy the language used in the order confirmation and general Mango emails, brings a smile to my face just the same as the bike. For what I use the bike for, I would recommend Mango to anyone. Minimum maintenance is required and it's a smooth, fast ride along the flat London roads.”

Helpful Report

Posted 2 years ago

“Products are all exactly as expected, however shipping and communication is very poor. The day i ordered my equipment I was told it had been shipped, only to find out later that week that certain components had not been in stock to begin with. Little to no information is sent out by email and was only received upon requesting via live chat on the website”

Helpful Report

Posted 2 years ago

“The bike is glorious - bloody love it. Comms-wise - I really appreciate the tone of all your messaging. But, (sorry copywriter over here - force of habit) - they could do with an edit. If you can shorten the length by like... 50% I think it would really help to get your message across clearly, and quickly.”

Helpful Report

Posted 2 years ago

Hi Laura Sounds like we need to talk wordsmithery. Glad you love the bike, that's the important bit! We'll get in contact and see if we can't improve our blethering. MB // Andrew

Posted 2 years ago

“Love my bike, loved the customisation process online, did a few drafts before settling on the final one. Only downside was it seemed to take ages from ordering to it actually arriving.”

Mango Bikes 4 star review on 4th June 2022

Helpful Report

Posted 2 years ago

HI Jenny What a fabulous bike! Nice customising. Yeah, your bike took just under 4 weeks from order to dispatch which is slightly longer than expected. It's usually 2-3 weeks if we've got painted frame stock but there was a delay at paint house which bumped yours back a bit. Hopefully new bike day and getting out riding will make it worth the wait! Happy cycling

Posted 2 years ago

“Excellent service and communication”

Helpful Report

Posted 2 years ago

“I've ordered 3 times. Always quick Always lived up to expectations. Very good.”

Helpful Report

Posted 2 years ago

“Yeah really excited to have ordered some orange tires they tuck a little longer to arrived than expected looked really good quality nice orange rode with them once on a hour journey the tires now look old and dirty after one journey not what I expected quality wise”

Mango Bikes 1 star review on 26th May 2022

Helpful Report

Posted 2 years ago

Hi Shane The tyres are indeed good quality, it's just dirt from the roads you see on them. We pride ourselves on being a quality bike brand, but not sure Mango can be responsible for road and riding surface cleanliness. We do stock some fab bike cleaning products which will have your bike and tyres sparkling clean and just like new in no time. Drop us a message on live chat or email, we'll make a few suggestions and might even sort a fab offer for you.

Posted 2 years ago

“Bought the bike for my Wife, she absolutely loves it. It's certainly special as it was designed by our son's with a little help from me. It certainly stands out and visually it looks fantastic. My only disappointment was the poor quality touch points. The grips felt like really cheap BMX style grips (the colour wasn't the right shade either). Brake leavers were nasty, not smooth and the metal felt sharp and harsh, almost reminded of my bike I had as a kid. Easily resolved, I spent an extra £20 and bought some lock on grips and some genuine Tektro leavers to match the brakes. Now it feels smoother and better quality! Probably the two most important parts of the bike, apart from the saddle (which is great by the way). I can't understand why Mango bikes would scrimp and save on these? I really wanted to give Mango bikes a 5 star review, but I can't help to feel a bit disappointed.”

Mango Bikes 3 star review on 24th May 2022

Helpful Report

Posted 2 years ago

“A beautifully put together bike proper old school quality love it.”

Helpful Report

Posted 2 years ago

“Upgraded my single speed to level 2. I am very happy with my new bike. Delivery took quite long to Finland (2 weeks) but otherwise I was pleased with the whole process from order to delivery.”

Helpful Report

Posted 2 years ago

“I've had a few mango bikes. The first lasted me several years with daily use. The second was stolen (because it looked so damn cool), and my current one is my favourite. It does what it says on the tin, but with a dash of style.”

Helpful Report

Posted 2 years ago

“I’ve ridden many different bikes over the years but my Mango single speed is up there with bikes three times the price. They look cool, ride reliably and are great as a cruiser into town. Looking to get an 8 speed Mango this summer 👍”

Helpful Report

Posted 2 years ago

“I bought a muc off pressure washer for my sons birthday. Best price on the internet, free delivery and arrived sooner than expected. Great store that i will definitely use again and recommend to others.”

Helpful Report

Posted 2 years ago

“I absolutely LOVE my mango bike! Have been out loads since I got it…..life is good! I get so many positive comments as I cycle by! Love it so much….I ordered one for my girlfriend too! Thanks”

Mango Bikes 5 star review on 27th April 2022

Helpful Report

Posted 2 years ago

“Super efficient. Easy to order, help and delivery great. And the bike is just gorgeous. V happy. Ty mango!”

Mango Bikes 5 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“Timely communication and delivery with a fantastic customer service. Even refunded some money as the product had gone on offer. Well done Mango.”

Helpful Report

Posted 2 years ago

“Mango bikes customer service was excellent. I couldn't be happier. I received my goods and was regularly updated about the process. Sometimes its the little things in life, and to be honest, mango's box humour worked for me. Thank you again and I'll be back soon”

Helpful Report

Posted 2 years ago

Mango Bikes is rated 4.0 based on 857 reviews