Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bike is great for amateur cyclists like myself. Mango bikes have been very helpful with a few issues I have had with the bike. The frame had a little chip in the paint (probably the couriers fault) which mango bikes offered to send the relevant touch up paint so I could sort myself. I also had a small issue with my rear wheel, I rang mango bikes and they recommended I took it to a bike repair shop which mango were more than happy to cover the costs of under the warranty. Overall a pleasant experience communicating with them and I love the bike!”

Mango Bikes 4 star review on 1st May 2020

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Posted 4 years ago

“Always had a great experience with Mango; website is easy to navigate, purchasing is quick and simple, and as a bonus one of my items was discounted!”

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Posted 4 years ago

“Had my bike a week and it’s perfect exactly what I wanted great value for money would highly recommend, brilliant bike.”

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Posted 4 years ago

“*Disclaimer- I understand these times are difficult however the business is clearly still operating Firstly I just want to say the bike I ordered myself is amazing, I love every part of it that fact it’s custom and to my own design I love it, this is however about the only positive. The whole buying experience was horrific, I opted to do part finance which took best part of 2 hours as it wasn’t an option on their site at the time so that’s not really their fault and communication was going good between emails and the sites chat. Once this was done it was the best part of 3 weeks before it was delivered I was told about no delivery dates ect nothing I was constantly been ignored via email and even tried using their social media. So the bike comes just how I imagined perfect after nearly a month of waiting I finally get the bike I wanted. However on only my 3rd ride I noticed a loose crank (which was already attached and tightened when it came) I thought nothing of it get home and by this point the thing is hanging off. So I bought a simple allen key from home bargains and take it off to realise there was a massive chip inside the metal creating the fault, this was after less than 10 miles of riding. The bike is now totally unusable. I understand these things happen it could of happened during shipping or at any point before that. So I sent a lengthy email with pictures and videos clearly showing the fault. This was 11 days ago now and I’ve tried all there social medias and email. Nothing not a single response like they don’t care about their customers. I’d like to add times are hard and it may take a while to get back to someone but the fact they’re still posting on Instagram, Facebook and Twitter and totally disregarding there customer is disgusting. Overall a very stressful experience and I would strongly strongly avoid buying from them at this time. Maybe I’m unlucky but I can see others having similar experiences, maybe in future they will improve their services as the product can be amazing.”

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Posted 4 years ago

“I started a conversation using the little message logo on your main webpage raising a query about some handlebars I was interested in. The message was read but no one replied.I repeated the message again the following day but again no one replied.”

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Posted 4 years ago

“I love my new bike. Item delivered on time and was carefully packaged.”

Mango Bikes 5 star review on 27th April 2020

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Posted 4 years ago

“Great customer service and great bikes”

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Posted 4 years ago

“Item delivered on time and was carefully packaged. Great helmet at a great price.”

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Posted 4 years ago

“Products available and delivery were very good, the only thing I'll say is sizing for each product for beginners like tyres and inners are hard to work out with some research. A universal aswell as the actual sizings on products would help (or recommendations)”

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Posted 4 years ago

“I order a bike weeks ago, I have been contacting them for over a week now and no one is getting back to me. The bikes look cool. It the customer service is total shocker and is non existent.”

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Posted 4 years ago

“You were very well priced and the service after placing the order was good. Delivery was also a good experience. Thanks very much.”

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Posted 4 years ago

“Such a great company and I’m very proud to have a mango bike and I’m completely in love with my bike! The whole process was so smooth and they guys even kindly put some appropriately clashing colours on her for me. Such a beautiful bike, she handled the hills in Dorset and handles the roads of central London like a dream too! I couldn’t be happier!”

Mango Bikes 5 star review on 22nd April 2020

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Posted 4 years ago

“I ordered my bike and it took a while to be delivered, around 4 weeks and I was only told a few weeks after placing my order that the reason for the delay was because they didn't have the wheels in stock. Given that most reviews did advise that this was the case it wasn't too much of an issue but the communication wasn't great. It arrived without any instructions to put it together other than a video online which was no use at all. It wasn't too hard but it would have been nice to be provided with some basic instructions rather than just being given an Allen key and a spanner to piece it together. After about 1 week the bike developed an annoying clicking when I cycle which doesn't happen on any of my other bikes. Given that I thought a single speed would be nice and silent I was quite disappointed. I contacted Mango to ask for help but 2 months and many emails later I am still waiting to hear whether they can actually help me with this. The customer service has been hopeless. Also one of the handlebar end plugs has now fallen off as they aren't held in very well.”

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Posted 4 years ago

“Chased up an an email I missed about my order, spoke to Emily who worked with me into sorting out some problems with my order, great coms skills and great team of people working hard during these difficult time!”

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Posted 4 years ago

“Prompt arrival, excellent service”

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Posted 4 years ago

“I love my bike just what I expected and more fantastic find. I chose my wheels colours and reasonable price. The company emailed me regularly to update me on the build of my bike nothing was too much trouble. Very easy to assemble and tools to do it would definitely buy a mango bike again.”

Mango Bikes 5 star review on 17th April 2020

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Posted 4 years ago

“Great service at this difficult time items ordered delivered quickly and pleased with what we ordered”

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Posted 4 years ago

“Bars were fine. Unfortunately the bar tape was very unsatisfactory. When peeling the backing strip from the bar tape the whole thing peeled away, leaving gaps with no adhesive to stick to the bars. What glue that was left, again pretty rubbish. Quality of the bar tape was poor, as was the finishing tape and bar ends.”

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Posted 4 years ago

“Really pleased with the bike, pictures look great and am looking forward to riding it once I receive it. However, this won’t be making up for the customer service I received... Overwhelmingly I felt that the customer service from Mango Bikes was really poor. I understand these are difficult circumstances right now for businesses in terms of stock/supply...however there’s been very little customer care to make up for this. After ordering the bike, I had no contact from the company about how long I may be waiting, and when I did chase this up I was given very vague information in a delayed response. It is not the fact that the bike took nearly 3 weeks to arrive, i have been more than happy to wait. It is instead the fact that Mango have not been proactive in their communication at all - I am always the one who had to instigate any conversation about the progress of my order. Even at this moment I am waiting for an answer to a simple yes/no question about whether the bike has a quick release wheel which I sent 3 days ago. I’ve contacted them over live chat, after a few days I telephoned because I didn’t get a response, then the person on the phone told me to email as they weren’t sure the answer to my question. Definitely would go to another company for my next purchase as I felt the whole experience was just me constantly chasing up information on my orders. As mentioned, I have shown understanding and not once complained about the time it took to receive my order - however as a company you must also show a mutual understanding that customers are anxious about the progress of their orders too.”

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Posted 4 years ago

Hi Louis Sorry we've disappointed you with our support along the way. Definitely not what we're about or want customers to feel. Easter hasn't helped with the delivery but can see it's due with you in the next 24 hours. We've moved staff around onto random hours to minimise contact with each other and keep the business operating. All the simple things have become slower and we've dropped the ball on some important things. Apologies for this and hopefully new bike day and your first ride will make you feel a bit better about Mango Bikes. Mango Bikes // Andrew

Posted 4 years ago

“Fantastic service. Fast and very helpful when querying my order - would definitely shop here again!”

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Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews