Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

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“Exceptionally bad customer service, zero communication about delays and changes over the course of 5 months. I had to contact them 4 times to find out information regarding my order. I haven’t been able to use my bike so I cannot comment on that yet. I am unimpressed with their company and comms to say the least.”

Helpful Report

Posted 4 years ago

Hi Kirsty Sorry about the delays and slow updates. We've added new staff to the Customer Service team so updates and response times are much better and faster now. Our supply chain suffered severe delays over the last 6 months but is now starting to recover and inflows are beginning to improve. Hopefully you can get out on your bike soon and see it was worth the wait. Apologies again for the delay. Happy cycling.

Posted 4 years ago

“So, asked to write a review before my bike hasn’t arrived doesn’t sound like a smart plan. Estimated date is next week but who knows, it’s been pushed back a month already. Supplier issues and Covid given as the reasons.”

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Posted 4 years ago

“I ordered some things for my son for his bike they came early and were what I expected would order from you again”

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Posted 4 years ago

“Great products at an even better price. Super speedy delivery and friendly service”

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Posted 4 years ago

“Throwing good money after bad: Misleading lead times led be to buy from Mango, now the bike has arrived several months later but has almost immediately broken. I've just e-mailed customer services who recommended spending more money on parts even though I've barely used the bike.”

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Posted 4 years ago

“The bike arrived and is great as expected. Easy to assemble, the communication was pretty appalling but it sounds like you guys are aware of that and I hope it is being fixed. But otherwise can't complain and I hope it lasts as long as my last one from you guys!”

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Posted 4 years ago

“I ordered my bike at the beginning of June and received it in November even tho I was told it’s only gona be a month or two. Bike itself is great, I can’t complain. But lack of communication from you guys was just terrible. I do understand all the issues you had because of the covid situation. But after paying 500£ I do expect some kind of update every now and then. And I had nothing. No message, email or a phone call. You need to work on your customer service. Big time. Like I said - I do like the bike but I wouldn’t recommend your company to anyone. The wait was too long and I felt completely abandoned by you even tho I paid in advance.”

Helpful Report

Posted 4 years ago

Hi Kate Agree with all you said and we've recruited extra staff for Customer Service and Operations teams. Lead times are now improving for bike builds and response times to queries down to less than 48h. Sorry we didn't do this for you. Happy cycling.

Posted 4 years ago

“I had never ridden an elegant and manageable bike like the one you sent me 😊”

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Posted 4 years ago

“Although my bike is great, the communication from mango bikes was absolutely horrendous. I ordered my bike in June and by the first week of November it had not yet arrived. I then raised a dispute and claim on PayPal (as mango were gonna charge me £30 for restocking a bike they hadn’t delivered to me almost 5.5 months later!!) and then after raising it on PayPal to get my money back, suddenly my bike had been shipped!! Absolutely ridiculous. They also promised free bike lights etc as an apology and as you can imagine I didn’t get any lights or anything as an apology. I like the bike but it was definitely not worth all the time I spent trying to speak to mango to understand where my bike was and definitely wasn’t worth the stress of wondering if I spent almost £500 on a bike that would never arrive. The bike is nice but had I known the wait would’ve been so long I would’ve honestly avoided mango at all costs.”

Helpful Report

Posted 4 years ago

Hi Meghan Sorry your experience with us wasn't great. We make great bikes but realise dealing with us over the last few months has been frustrating. Our stock inflows are starting to look better, we've added more staff to the team and introduced new processes. Your bike was almost built and ready to ship when the case was raised. But glad you're now happy owner fo a Mango Bike. Happy cycling.

Posted 4 years ago

“Bike is good, but arrived 3 months late with poor communication and no compensation (except for a faulty bike light?) also not sold with a bell, which I thought was a legal requirement??? Wouldn't buy from mango again, which is a shame because I really like the bike.”

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Posted 4 years ago

“Stunning bike. A beauty to ride. Light, slick, comfortable.”

Mango Bikes 4 star review on 15th November 2020

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Posted 4 years ago

“Great bikes, patchy communication”

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Posted 4 years ago

“We were very happy with bike , lovely and easy to build . It did take much longer to come than expected but Mango kept us up to date and also said they would send some free gifts with the bike because of the wait .We were expecting some lights or other accessories however all we got was a mini pack of Harribo !!”

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Posted 4 years ago

“Ordered a bike in May on a 6-week construction time. Bike arrived in October. Happy that I received updates re: delays, however was reassured that there would be some form of gesture received for patience, which didn't happen. Bike is great, the promised however wasn't upheld”

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Posted 4 years ago

“Yeah, I'm sorry that Covid hit you and your supply chain, so hard, albeit providing a positive with increased demand, I expect. I have to say that while I could understand the delayed delivery (>2 months from order)I was disappointed with the absence of communication throughout - effectively until the near-delivery, where a new gearing was offered. Not much that could be said, but at least it would reassure customers that you were still working to overcome the challenges. The bike is great (so my son tells me) The delivery links were transparent and good.”

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Posted 4 years ago

“My Mango bike looks amazing and the build quality is 10/10.... Can’t complain about anything at all. Sure there are waiting times longer than expected but it’s 2020, the year the world fell apart... the team are clearly doing their best and working harder everyday to get the bikes out so hang in there if you are in the queue, it will be more than worth it. Top job Mango, couldn’t recommend enough...👍”

Mango Bikes 5 star review on 29th October 2020

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Posted 4 years ago

“I've had my bike for a few weeks now and I can't fault it so far. The quality of the bike is great, it's lovely to ride and it was really easy to put together. I live in a third floor flat and store it inside so it's really light to pop on my shoulder and carry upstairs. I'm 5 foot 2 so the smaller frame was definitely the right choice for me, With the seat at its lowest I'm on the tip of my toes. One for the shorties to keep in mind. It just took a wee bit of getting used to. I appreciate the challenge the company has had over the past few months with their supply chains and demand. They have acknowledged their communication wasn't great. I think being upfront about supply chains would have appeased a to of peoples frustrations and setting further out delivery dates/ or none at all would have been better. I think if they really take on board all of the learnings from the past few months and put more processes in place to manage it the business will be better off. I wouldn't let reviews from the past few months put you off if you really want a Mango bike but be open to the fact it might take a while to come as it doesn't seem like the demand for bikes is slowing.”

Helpful Report

Posted 4 years ago

“Absolutely terrible experience from start to finish. Ordered bike on 8th June and was advised it would be 4 weeks til it arrived. I understand there was a knock on effect due to the pandemic, but this was still their advice after months of lockdown. No communication in between ordering the bike and it being delivered, except on 2 occasions, where I was told if I paid extra for a different bike or paid extra for different wheels, it would arrive sooner. I decided the £400 I'd already handed over in the summer was my limit and just sat and waited. I was in two minds whether or not to just cancel the whole thing at this point. Then, it seemed like they'd actually hired someone capable of providing common sense and who could deliver some accurate information. He told me my delivery date would be 19th October. Happy days, at last. Then, without any prior warning, the courier company they hired -Fastway 🤣🤣, attempted to deliver the bike on 7th October, twice, in the one day apparently when I was in work. I then had to rearrange delivery myself, for 19th October, the original date I was told was confirmed. Then, maybe naively, I didn't realise I had to build the bloody thing myself. So, couldn't even get riding it until I got a professional to check it over to make sure it was safe to ride. Absolute joke of a company in my opinion. Be careful what you wish for.”

Helpful Report

Posted 4 years ago

Hi David Sorry you felt so let down - genuinely tried to get the bike to you as fast as we could but supply chains are in turmoil right now. We are getting 1 days notice in some cases that deliveries are delayed by 8+ weeks. Other times we get delivers which are short on items we weren't notified about. We use Fastway in NI for deliveries as they offer next day delivery. There will have been a dispatch note sent to the email on file which notified you of the bike leaving Mango Bikes HQ and tracking number. We thought delivering ahead of schedule would be good, apologies if this wasn't the case. Bikes are delivered 90% assembled as set out on website before purchase. We also advise anyone not sure of the final assembly to use a qualified mechanic. We're definitely not a joke company and tried our best to get your bike to you as quickly as possible. Hopefully now you've got it and can cycle you'll start to enjoy the Mango Bikes experience and realise it was worth the wait. Happy cycling

Posted 4 years ago

“Love my bike. Really well priced for what you get, and it’s amazing how much you can customise the colours and different frame/wheel/pedal options. Also assembling it wasn’t too hard and it’s given me more confidence in knowing how to fix my bike/how it all goes together which makes me feel more confident! Really lightweight, lovely design - easy to carry up stairs. Waited a while for it but can’t really fault Mango for that as there were probably delays in the supply chain. Mango were very communicative if these issues and delays and sorted me out with an upgraded frame to get me my bike quicker. Great work!!”

Mango Bikes 5 star review on 26th October 2020

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Posted 4 years ago

“The bike is good but the delay and the lack of clear information take the good out of it. Perhaps with the extra revenue you could employ a customer service person to keep on top of things. Seem like a good people but a bit loose with the specifics”

Helpful Report

Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews