Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

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“The bike is excellent, and the desire to solve an issue caused by delivery is also good, the whole experience was let down by the courier service. My wife is excited to get out on the prom on her new green ladies classic! the bike arrived with minimal work left to get it operational, and helpful videos on the website, I am strongle considering the classic singlespeed but also the point r!!”

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Posted 8 years ago

“For some reason my first review was removed from the site? Anyway, I ordered two custom 16 geared versions for my sons. The bikes arrived about two weeks late. I had to email and call several times, as there was no information about the delay. Having read some of the reviews, the two week's delay does not seem like much now! After the bikes arrived, I immediately noticed some shortcomings. The first bike, black with an orange fork, arrived with a black fork. In addition, the logo "chasewood" was made with stickers on the cranks and they had moved and some were missing. On the other bike the logo was painted and looked much better. I had to tune the gears a bit and tighten the brakes. Mango Bikes promised to send a new fork and a crank, but so far I have not received them. The second bike was even worse. The delivery was ok, no shortcomings, but the someone had clearly missed quality control on the bike. The gears and brakes were totally not tuned and I had to learn how to do those from the net. After about 200 km, the wheels started making clanking noise. The spokes on the wheels were loose (could be moved by hand) and the front wheel had something rotating inside the tyre. Perhaps a broken spoke end or something? Also the bottom bracket needed tightening. Mango Bikes promised to refund the costs for repairs and tuning at a bike shop. Overall, the product and concept seem like a good thing, but major improvements should be made in quality control and customer connections. The response (if any) time is just too long. I was looking at a Point R for myself also, but now I am looking elsewhere also.”

Helpful Report

Posted 8 years ago

Hi Jan, We have replied to another separate review requesting you get in touch with the customer service team. Thanks for your patience. Mango Bikes

Posted 8 years ago

“Firstly would like to say, thank you very much for a great bike & that I'm very pleased with it. Ok, so lets get the slightly negative bits out of the way... When i first received my bike, it was sent with the wrong size seat post. The seat post that was sent was too small in diameter & could have caused damage to the bike if i had tried to tighten the seat post clamp around it, luckily i spotted it soon enough. I purchased the correct size post & fitted it & your team refunded me the cost of the new post. Which i was extremely happy with - so no real problems there, hope you have resolved that easy mistake to make. Secondly, the gears were not really set up and tuned correctly. The bike may well have been bench tested before it was sent out to me, but i was certainly not road tested as the gear were pretty far out. I had to take it to my local shop to get tuned at a cost of £15. Another slight issue, was that after pumping my rear tyre up to 100psi (120 psi is max) my inner tube burst. This was caused by the inner liner that protects the inner tube from the spoke ends being, quite frankly no use at all, so i had to get a new inner tube and new lining at a cost of £8. Though this is down the Chasewood who make the wheels and I'm guessing supply the tyres also? Other than those minor hiccups, i am extremely pleased with my bike. Im a serving member of the armed forces and i use the bike for fitness training after work, also travelling around the base where i am stationed. Its a Point R model, in the fluorescent yellow & certainly catches the eye. I have spread the word around to my colleagues about mango bikes & they are all very intrigued, as the bikes you are producing are fantastic value for money and i wish you all the success in your business. I think it is great they you have innovative designs that can allow people to purchase a bike with a customised feel about it for a reasonable price.”

Mango Bikes 4 star review on 30th June 2016

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Posted 8 years ago

“Overall very happy, I had an issue with the freewheel but Mango kindly sent out a replacement part at no cost - Thanks again for that! I would say that the bike was let down somewhat by the brake blocks which capture grit very easily, this has lead to the rim material being stripped causing chaff to build up in the blocks further exacerbating the issue -- however, I have switched to brake blocks with a different compound (KoolStop salmon) which is a simple fix. I suspect this would be a non-issue for riders keeping to only riding in the dry. I won't fault it too much for my heavy use in rain or shine :)”

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Posted 8 years ago

“I bought a Docklands Green Point Blank some 4 months ago. It's my first single speed and I love it. Now it's set up for me I am very happy and use it for the south London commute every day. Who needs gears ! It is described by friends as a 'thing of beauty' and attracts comments such as 'funky frame mate'. I had initial problems including a defective free wheel hub (factory fault not Mango's) and a series of punctures on the inside of the tubes which was quickly corrected by additional tape supplied by the guys at Mango. Any additional cost incurred by my local bike shop was quickly reimbursed. The bike is man enough for the crazy & potholed conditions in London so go ahead and buy with confidence. I am loving my single speed although the flip flop to Fixie is deffo not for me in London but the choice is always there. Whoever answers the phone at Mango is friendly and helpful so keep up the great work and the value for money.”

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Posted 8 years ago

“Absolutely Love my Mango! Great quality affordable custom bike. It's a real head turner and the customer experience when purchasing was second to none. Would highly recommend Mango.”

Mango Bikes 5 star review on 28th June 2016

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Posted 8 years ago

“Do not buy your bike here if you want it anywhere in the near future. I waited for 2 months to get my bike. And when i finally got it, it had the worng handlebars on it hand som smaller transport damages as well. I contacted mango to get the right handlebars sent to me and they once more sent the wrong ones! I must say the the bike is okey quality for the price but not ant more than that. It´s better to buy somwhere else!!!!”

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Posted 8 years ago

Hi Tobias, wow–it does sound like you had a bit of a bumpy experience! We're still learning every day and constantly improving our processes so that problems like this don't occur again.

Posted 8 years ago

“Excellent service, excellent bike.”

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Posted 8 years ago

“Fantastic bike”

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Posted 8 years ago

“Good service, great bikes, nice prices and locally produced. What's not to like.”

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Posted 8 years ago

“First thing is you got my name wrong when sending me the request to write this review, however you did send me an email apologising for this. With regards to the bike I cannot fault it, nice smooth ride and good components for the price. Where you did let me down was on the customer service side, the bike was not delivered on time, I had to call 3 times and spoke to a different person each time who knew absolutely nothing about my order. In the end I ended up asking to speak to the MD, who did get things moving. I was then told that I had to be at home to SIGN for the bike as it was a "secured delivery", to my surprise I found the bike in a box leaning up against my garage door, no knock on the door and no signature. I doubt that I will get a response with regards to this review, I didn't even get a courtesy call when I complained about the so called "secure" delivery. Simon Keay”

Helpful Report

Posted 8 years ago

Hi Simon, I'd really like to talk to you some more about your delivery and your overall experience with Mango Bikes. Could you please get in touch so we can try and help you out? Many thanks Mango Bikes

Posted 8 years ago

“I wanted to buy a replacement chain for my Mango recently, but couldn't find anything on the website. After 2 days of calling and trying the online chat facility, finally got through online to be told that chains were for sale and that the online situation would be rectified. This was 2 weeks ago - just checked on their site and still no chains. On my third saddle - first one snapped mid-ride! Original tyres did not last long either. My wife was looking at a Mango but after the recent (lack of) support, she's looking elsewhere.”

Helpful Report

Posted 8 years ago

Hi Derek, I'm really quite surprised that you didn't get through to us during 2 days calling (unless it was the weekend?) Our phone line is often fairly busy but an email will always get a swift reply. Can you get in touch with our Customer Service so that we can sort you out with the correct chain and talk about your other problems?

Posted 8 years ago

“We bought a Mango Point AR at the end of past December with these issues: Problems derived from pre-shipping assembly: - The chain was incorrectly closed. The locking pin was out of place, so the chain was partially open (check the picture). More than a failure in the drive transmission, it's quite unsafe to ride with a chain in that condition. - The brakes had been attached in place but they hadn't been set up. There was no brake performance at all. I know that disc brakes need some use to bed in and increase their performance, but that is imposible to do when you pull the lever till the end and the reduction of speed is barely noticeably. As you can understand, this is a big issue regarding the safety of the bike. Problems derived from the lack of proper protection of the bike for transport: - Drop out hanger was bent, which is causing shifting malfunction of the rear gearing - Front disc rotor was bent, so the disc makes a metallic sound every lap - Rear rim slightly untrue, but this is the least of the problems. I sent an email to Mango and they quickly reply and send a box with the following material: - A new disc brake - A new chain - A new Tiagra rear derailleur, instead of a drop out hanger Now that the bike has been fixed, my wife is happy with it and she has done over 600km with no problems. In general I think Mango can make great bicycles for the money but they need to put more attention to the assembly and packaging. I hope the company improves, offering well-rounded bikes for a reasonable price.”

Helpful Report

Posted 8 years ago

Hi Ben, It's great that you are generally happy with the bike. We are actively improving our packaging and shipping processes to prevent cases like this. Thanks again Mango Bikes

Posted 8 years ago

“I bought a Point R Sora last year. I love the bike and it is now my daily ride as well as doing weekly time trials on it at my local cycling club. I bought the bike for three reasons: I really like the frame design, the price and the colour (I chose electric blue). The only criticism I have is the wheels the bike was supplied with. I noticed after a couple of rides that the spokes creaked and were all loose. On taking the wheels to a bike shop to be trued, I was told that they were fitted with the wrong sized spokes and were effectively a right off. I subsequently bought new wheels and the difference was very noticeable. I appreciate that cheap wheels keep the overall cost of the bikes down, but I think better quality control before the bikes are despatched would be of value to customers. I definitely would consider buying another Mango bike, but I would also have to consider the cost of additional wheels if the ones supplied were not up to standard.”

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Posted 8 years ago

“Bike is nice and light, came well packaged and in good condition. Colours are as bright as ordered ???? love the bike. Tires seem to get punctured quite easily however, on my second tube in 6 months. Bull horn handle bars are great”

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Posted 8 years ago

“I'm really impressed with my Mango bike - it rides and looks great! Was really easy to complete assembling and even came with a bell, which is a great touch. The only thing that soured my experience is that the order itself was about 2 weeks later than I thought it would be. I only discovered this myself after calling a few times so Mango could be better at communicating this to their customers. However, they were kind enough to discount the delivery fee though. Would recommend, but only if you're flexible on a delivery date.”

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Posted 8 years ago

“Great value for money. Disc brakes, carbon forks, 105, all for under £750 :)”

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Posted 8 years ago

“Really nice bike! Rides smooth with the occasional ticking sound when pedalling. Nice old school design!! If I was to change anything about the fixed gear bike, I would make the handle bars a lot more narrow. Apart from that I've had a great experience with the bike.”

Mango Bikes 5 star review on 24th June 2016

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Posted 8 years ago

“Service wasn't great but bike was a beauty”

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Posted 8 years ago

“Absolutely love my bike! It's exactly what style I wanted and amazing quality compared with price - I've had no issues with it and rides brilliant! Could not recommend another brand more highly for anyone looking for a single speed! It's perfect for uni :)) (and I always get compliments on it)”

Mango Bikes 5 star review on 23rd June 2016

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Posted 8 years ago

Mango Bikes is rated 4.0 based on 857 reviews