Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m in love with another Mango bike. It’s my second. So impressed with them - the quality, the service, the ease of ordering and building. Could there be a third twinkle in my eye? 😉”

Mango Bikes 5 star review on 17th August 2022

Helpful Report

Posted 2 years ago

“I was sent an incorrect item. The correct item was sent out a few days later but I didn’t receive any communication at all between me pointing out I had been sent the wrong item and the correct item arriving, a short email acknowledging the error and advising me that the correct item was being sent would have been helpful.”

Helpful Report

Posted 2 years ago

“Firstly, I love everything that MB are doing; the customisation, the marketing, the ease of the website, the ease of ordering... It's all amazing, to be honest. I had a few queries that were answered very quickly by Andrew and the team at Mango Bikes. After ordering, the bike took a couple of weeks or so to arrive (it's custom made, give them a chance). Fantastically packaged and easy to put together. Fully fallen in love with the brand.”

Mango Bikes 5 star review on 10th August 2022

Helpful Report

Posted 2 years ago

“Excellent service and competitive prices. I will definitely be using them again. Fantastic.”

Helpful Report

Posted 2 years ago

“I opted for the customised single speed bike; I loved being able to pick different colour combinations and being able to upgrade on certain parts. Thoroughly enjoyed that design experience and that definitely made me pick Mango over other brands. Sadly though, when the bike arrived the rear wheel was broken – which really should have been spotted during assembly. Took the sheen off the purchasing experience as I had to wait for another wheel to be delivered and then obviously had to do all the labour myself. I would've appreciated Mango to have checked in after the issue as part of their customer service – as the issue was clearly an oversight on their part – but they sadly didn't. However, I'm really pleased with the bike as it rides smoothly and feels well put together. Just a shame about the mixed experience.”

Helpful Report

Posted 2 years ago

“The bikes are good for the price, and delivery is prompt. I've been using my mango to commute, and also do the odd deliveroo shift”

Helpful Report

Posted 2 years ago

“Disgruntled by the purschased items that I am yet to receive. It's been months. Hugely disappointed.”

Helpful Report

Posted 2 years ago

“Bike took over a month to arrive due to missing a mechanical piece for the front wheel, after a month it was just shipped to me without that piece, had to go to my local bike shop to be able to use the bike no word from mango, genuinely was terrible service, the bike itself is beautiful but shame about the experience of getting it”

Helpful Report

Posted 2 years ago

“First things first, I love my bike. It is absolutely beautiful, nice to ride, quality seems good, looks great, etc. However, I haven't been massively impressed by the service. I ordered on May 12th when it said the lead time was 10-14 days so I was expecting my bike before the end of the month (when I was planning to start commuting to work with it). I didn't receive my bike until July 7th, and the communication in the interim was not great - to the point that I was concerned the company had gone under or something (because things like "order status" weren't updated for many weeks). Indeed, the "bike availability" page on the main Mango home page still hasn't been updated since May 30th, with it currently saying bikes will be dispatched early to mid-June... today is July 20th! It makes it look like a dormant business (I was only reassured by the social media channels being updated). It also means I've missed out on many weeks of pleasant spring cycling... I was hoping to get used to it before it got too hot! I totally understand that there are supply issues (even though when I ordered the website said "good stock" for all the parts of my bike) but these should be communicated earlier on to manage expectations. I was given some free lights when I was asked if I would be compensated for the long wait, and all of the customer service was friendly and helpful when I actually got a response (I wouldn't bother using the live chat function, nobody seems to respond. Email seems better). The other thing that has annoyed me a bit is the email that comes when your bike has been dispatched. The subject line is "Building your Mango Bike is easy" and it includes the words "Every Mango is already 90% of the way there." I think this is quite misleading - I was expecting to just have to pop the saddle on or something, but you actually need to attach the handlebars, front wheel, saddle, pedals (which you'll need to go and get greased at a bike shop if you ever hope to get them off again)... to me this is more than 10% of a bike! Buried at the end of the instructions it says you might want to get a bike mechanic to do it. As a rookie cyclist, I definitely didn't feel confident doing it all myself and didn't even understand some of the terms used in the written instructions (things like "stem and brake caliper" and "place the axle into the dropouts" - I'm sure if you know about bikes this stuff is second nature, but not to me!). I was luckily able to get my husband to help but it wasn't a quick and easy job by any means. Again, this is about managing expectations, the "90%" line is definitely a big stretch. This feels really moany so I want to reiterate that I love my bike and I think Mango have many USPs and great branding, but it definitely would have been a LOT easier and quicker to just buy a bike from a shop... it just wouldn't be as pretty.”

Helpful Report

Posted 2 years ago

“I've received my bike a week ago nd was going to set it up on my dy off unfortunately I've caught covid and m unable to put it together but as soon I get better be straight on it”

Helpful Report

Posted 2 years ago

“Ordered a new tyre and inner tube. Unfortunately pressed the wrong size , phoned up next morning and they corrected the order before it was sent. First class.”

Helpful Report

Posted 2 years ago

“Amazing and so easy to order”

Helpful Report

Posted 2 years ago

“Easy to deal with and quick, but didn’t get the order correct first time, hence the low score”

Helpful Report

Posted 2 years ago

“Firstly I love the bike, the variation’s you could choose was endless. However I must say that the communication was not great to be honest. After placing my order it seemed to take ages for any information to come forth. After a few emails I finally got a reply to say that they’d had a system error where some emails weren’t being delivered to the correct place. That is when they told me that they’d had a problem at the spray shop and mine would be delayed. Ok things like that can happen. But an email would have been nice. When I then got confirmation that it had be built and despatched there was no tracking information with it. Still no reply to my email. The bike did turn up a couple of days later as it says on the web site. The bike was packed well with no scratches or dents to the box. Easy to assemble. Like I say I love the bike.”

Helpful Report

Posted 2 years ago

“So glad I discovered Mango Bikes! I’ve spent last two years looking for a new bike, trying to compare components/setups/colour ways, getting so confused. Then I find Mango Bikes! Yeahah, amazing colour customisations, great value and fun! What better way to encourage the occasional, unfit cyclist to get pedalling. Whilst on holiday, I spent several fun evenings picking different colour options, used the ‘Chat’ to ask for more gears and told I could upgrade to 2x 10sp Tiagra. Result! Kept updated from ordering bike along with amazing Free accessories bundle and in less than a month, my Mango Bike arrives with no extra carriage for Orkney Islands! I also bought 2 extra pink tyres, which gives me a second bike look! Sooo chuffed, easy to build up on arrival. What a great experience with Mango Bikes! I just love my Steely ride……”

Mango Bikes 5 star review on 28th June 2022

Helpful Report

Posted 2 years ago

Blimey Julie, what a fab review! Thank you. Bike looks amazing, lovely bit of customising. Have fun.

Posted 2 years ago

“Excellent bike! Great options to customise to very own preference to almost all parts of the bike. Looks and feels very well made and rides quite smoot too. Probably the perfect bike for me. Delivery was quick too. Well wrapped and packed up for damage free delivery. Value for the product is good! So far, so good for me.”

Helpful Report

Posted 2 years ago

What a smashing bike! Thanks for the lovely review. Happy cycling

Posted 2 years ago

“Great communication quick delivery and amazing value couldn’t find what I ordered for less than they were offering”

Helpful Report

Posted 2 years ago

“Great service. Pedals were delivered quickly and even came with a pack of haribo.... bargain!!!”

Mango Bikes 5 star review on 24th June 2022

Helpful Report

Posted 2 years ago

“I purchased a custom road bike for my son last year and he absolutely adores it! I’m also stocked up for ideas for Christmas gifts for years as there’s so many different coloured accessories for it that are interchangeable. Great bike, great company.”

Helpful Report

Posted 2 years ago

Luuuuuuvvvvly bike right there! Thanks for the matching review. Happy cycling

Posted 2 years ago

“Great service and love my custom bike. Thought it was great on screen, it's amazing IRL. Love it!”

Helpful Report

Posted 2 years ago

Mango Bikes is rated 4.0 based on 857 reviews