Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bike is a lovely ride and super pretty as you can customise it! Even though COVID spiked the orders it was well worth the wait even though it was a long 8 weeks !”

Helpful Report

Posted 4 years ago

“Good bike, good build quality, lovely ride. The standard width handlebars on the XS frame though is wrong geometry but in this price bracket that’s acceptable. However, website should be more transparent (I ordered based on a 3-4 delivery time but ended up waiting almost 7 weeks only to be told my chosen frame size S wasn’t in stock and neither were my choice of wheels?!?!). I then changed my custom moosher entirely and based on information from Emily (that an XS frame was suitable up to 5”3) i basically created a new order. The seat tube height on the XS is perfect, 19” but the reach (and stem) are very short (I am only 5”1). My husband put on a new stem and now the reach is acceptable but not ideal. I wish I had waited even longer and gotten the small frame I originally wanted. Overall I’m disappointed with my experience with Mango. Communication is dire, but then they have been entirely overwhelmed by demand.”

Helpful Report

Posted 4 years ago

“Ordered some camo grips and a pair of bullhorn handlebars on the 1st of July (both showing as in stock and would be dispatched same or next day). Received a package on the 8th of July containing only the grips and no handlebars. I have since emailed, rang, instant messaged their website and contacted them via Facebook. I have received no reply as to where my handlebars are from any of the above. I understand that this is a very busy time for them but the lack of communication is ridiculous. I have no idea where to contact now as they are clearly not replying via any form of communication. I will not be buying anything from Mango bikes again”

Helpful Report

Posted 4 years ago

“The bike I ordered is great quality! The customer service wasn’t great but it is understandably a busy time for Mango bikes. Better correspondence would improve the service tenfold. However, the bike arrived as ordered and is a great bike.”

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Posted 4 years ago

“Great service - thank you!”

Helpful Report

Posted 4 years ago

“The Good: Decent bike for the money. Beautiful Shimano crankset and brakes. The Not so Good: Disappointed with cassette. I bought the bike mainly due to it being advertised as having a 34 cassette on it, but was only a 28. So having just bought a bike, I'm immediately buying new parts to compensate. Few chips on paintwork and looks like it's been done with a spraycan. Arrived with no allen key / building tool. Customer service was obsolete for best part of my 8+ week wait.”

Helpful Report

Posted 4 years ago

“It took just under 2 month for someone to get in touch about my order. To date I only have the bike and the lock I ordered. The helmet is out of stock but they still allow you to order it on the website - taking people’s money when they don’t have stock - misleading and dishonest.”

Helpful Report

Posted 4 years ago

“We were searching everywhere to find a bike for our daughters 27 birthday. All the bikes we found where not the kind of character needed for a girl who likes to stroll around with a surf board and live in a cool quirky town. Then I found Mango!!! You guys are an absolute marvel, the coolest bikes ever, we looked at the customised models but the classic cream was just the perfect mix of old skool and cool. The order was finished quicker than we anticipated and delivery was super quick, easy to finish assembly and then delivery to an unsuspecting daughter who was ecstatic and took off immediately round the car park on it. Perfect bike, thank you. Only one problem .... both of us now want to do a customised one to put on the wall!!!”

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Posted 4 years ago

“Unfortunately I'm not having a great time with the company. Having been told my item had shipped over a week ago I've not heard anything further or received the item, I've emailed and called but I'm not getting any response :(”

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Posted 4 years ago

“Basket and Cage are great. Unfortunately these arrived without fitment brackets. Have e-mailed several times without response.”

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Posted 4 years ago

“Ordered Kenda 25c tyres and got sent Freedom Roadrunner Sport tyres instead. Hopefully when my bike I ordered in May arrives all the parts are what I ordered and not substituted for something else.”

Helpful Report

Posted 4 years ago

“Bought some tyres and were cheaper than other places but took about a week to be delivered when should of been 3 days. Communication was c**p don't bother getting in touch with you. They did end hold up there end of the deal which is what counts”

Helpful Report

Posted 4 years ago

“Good product and decent pricing - website isn't great though. Will definitely shop again with you though”

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Posted 4 years ago

“Incorrect item sent. Unable to make contact with the seller. Pursuing a refund via PayPal.”

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Posted 4 years ago

“Well I ordered a mini pump for my bike. Unfortunately it would not fit the lugs on my frame so I asked if I could return it to Mango and get a refund. I got no reply but meanwhile my son saw the pump and said it fitted his bike just fine so alls well that ends well.”

Helpful Report

Posted 4 years ago

“Had a mango bike for years now and for a two year period was using it daily. In this time the only maintenance needed has been to replace the tires a couple of weeks ago. Thoroughly impressed with every interaction with mango and I would recommend this company to anyone!”

Helpful Report

Posted 4 years ago

“Ordered a cruiser handlebar on 24th June, delivered (UK) on 29th - a day before the despatch email :-) Very nice handlebar, and prompt delivery. Very satisfied customer. Thanks.”

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Posted 4 years ago

“Perfect service, interesting products, I'm gonna shop soon again.”

Helpful Report

Posted 4 years ago

“A cool, recognisable, light weight, low cost, Bicycle , that is quick and easy to maintain! Bright colours save lives, be noticed by the traffic!”

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Posted 4 years ago

“I still haven't not received the grip flanges I ordered more than three weeks ago. I have been charged for it already and to add salt to the wound, I saw on my direct debit that you had signed me up for a payment plan for subsequent charges. I made a one off payment and didn't agree to any payment plans. Cancel this immediately. Terrible service. I still don't know if and when I will receive my order that I have been charged for. I've bought some other items online from other retailers the last couple of days and I've received those already but with Mango, three plus weeks later I'm still waiting. Very poor service indeed.”

Helpful Report

Posted 4 years ago

Hi Richard Sorry you've not got this yet. They were sent out the following day after the order was placed. Tracking is showing stuck the Royal Mail system somewhere. We've set a new set out today. There is definitely no subscription set up by us. You should check with your bank about this is unsure what it's for. New grips should be with you this week hopefully.

Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews