Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i love the bike now i have it! a 4 month wait was just ridiculous but i understood the time we are in. I'm meant to get money sent back for not getting my cage pedals and i haven't had that yet? But i'd definitely get another bike on the off chance it won't take so long, customer service was a bit slack but they kept me updated when i needed it and understood they were going through a crazy period.”

Mango Bikes 3 star review on 23rd August 2020

Helpful Report

Posted 4 years ago

“I ordered my bike with order number 34948 on 9 May. Whilst initially the student discount code didn't work, I reached out to Mango and they kindly gave me a voucher for more than the discount and I bought some accessories in anticipation of receiving my bike. On 13 August, three months and four days after ordering, I received my bike, put it together (as suggested by Mango to let them know if anything is damaged in shipping within 24 hours of receipt) and then patientily waited for a dry day to ride it. I initially was really happy with the bike and how it looked and couldn't wait to go out on it. Sadly, in testing the bike on a slow first ride with my brother (who bought a bog standard Decathalon Bike in lockdown), it was immediately apparent there were some issues with my bike. I really didn't want to write a negative review of Mango but I emailed them with photos and a video and I have had no response at all so far which really is irritating after waiting so long for the bike without any updates as to when I may expect delivery. Firstly, my rear wheel has arrived and there's a big wobble in it. I sent a video to Mango showing it needs 'truing' which for a bike novice like me, is something I am unable to do. A kind passer by on my ride tried to see if he could rectify it but didn't have the correct tools on him. Secondly, the bike crank pedal hole has completely sheared off. I definitely have put the pedal in the correct side and screwed it in straight and securely. All I want to do is send these parts back and receive new parts under warrranty but after messaging Mango (and knowing they've read my message as they use Gist) I've had no response at all. Mango has the potential to be such a good company, but needs to get its administration in order.”

Helpful Report

Posted 4 years ago

“Ordered my bike on the 29th April as the website touted a 1 week build time. Albeit Covid-19 affected global supply chains; I wasn't given an estimated build date until after 8 weeks. This date was then changed twice. I contacted Mango bikes multiple times and got no response until I was eventually told there was an issue with "delivery of wheels" and that my bike would be made a "priority" build that week....two weeks later still no bike and was then advised wheels were being sent in "batches". Basically lied to about 3-4 times about when I would get the bike. Eventually waited over 9 weeks until it was delivered which worked out at 48 working days. Their blog posts calling customers "trolls" for trying to get products they have paid for are in poor taste and I wouldn't recommend anyone order a bike from them. Mango; don't accept orders for new bikes until you can fulfill the demand for the ones ordered months before. My friend also ordered hers at the beginning of June and is having the exact same experience.”

Helpful Report

Posted 4 years ago

Hi William Sorry you had to wait for your bike. our order is one is most badly affected so apologies for this. Demand has been unprecedented and then some more. Supply chains struggling to keep up. Our service has dropped for sure but our bikes remain awesome as ever. The blog about trolling was most definitely not about customers wanting information. That's totally fine and understandable but a minority have taken things too far (posting staff personal social media profiles, leaving messages threatengin to "pay us a visit", etc). That is trolling. We're also much clearer with schedules and expected dispatch dates. Orders placed now (August) for example will be built October. Sorry you feel let down by us, we're getting back on track. Hoepfully you can ride happy now you've got your bike.

Posted 4 years ago

“Really love my single speed! it took a while to arrive due to issues with supply and demand but it was totally worth the wait!”

Helpful Report

Posted 4 years ago

“The bike itself is a thing of beauty. One day out on it and almost an annoying amount of people made comments on it. Assembly was simple and quick. The extended wait due to coronavirus was annoying, of course. But the staff at Mango have managed the issues and communicated with me exelentely. And now the bike is here, it all seems worth it.”

Helpful Report

Posted 4 years ago

“Had a very long wait once ordering had to wait 3 months but it’s understandable in this time, I received my bike today and look forward to testing it when the weather is nice”

Helpful Report

Posted 4 years ago

“I ordered my bike back in May and received it halfway through August. Understandable due to the world wide pandemic. I was kept up to date with my order and received good tracking information ( though the final leg was a bit of a mare arranging a time to deliver in which someone was home ) but other than that, very happy. Bike easy to assemble and fun ride! Which is the most important part after all. 🤟”

Mango Bikes 4 star review on 19th August 2020

Helpful Report

Posted 4 years ago

“Hi, I received no instructions on how to build the bike”

Helpful Report

Posted 4 years ago

“I ordered a simple, single speed bike from Mango in May 2020. I finally received it last week (August 2020). It's the same story with Mango bikes, slow build times, and absolutely sub standard communication. I chose Mango out of an ideal to support a company that was standing on their own, away from the main names in bike building. But what I wasn't expecting was such poor customer service. Multiple enquiries and requests for updates went ignored. Occasionally a generic copy and paste email would be sent out to the masses telling stories of supply issues. But Mango already know this. I was disheartening to see friends bike orders from the companies turning up within days of their orders, while the wait for my order just dragged on and on. Yes, the bike build is very good so far. But has it been worth the outrageously long and agonising wait?...I would like to say yes, but the truth is no. It hasn't. The experience has left a slightly sour taste to the whole thing, truth be told. I can only hope that nothing goes wrong with my bike as I would be massively discouraged to deal with Mango again, simple due to the poor customer service. A real shame because they come across as such a good company.”

Helpful Report

Posted 4 years ago

“I have had the bike for 1 year now everything is working normally it’s a good bike”

Helpful Report

Posted 4 years ago

“The bike it's self is great and I couldn't happier, it's just a shame Mango couldn't have been more honest in the first place about their lead times. When I contacted them regarding my order they didn't even bother to respond, awful service”

Helpful Report

Posted 4 years ago

“Great, affordable lights for my bike. Thanks!”

Helpful Report

Posted 4 years ago

“Not the best customer service, wont pick up the phone and takes days for them to reply to an email. Waited for my bike for 10 weeks, was super happy when it finally arrived and I loved it! Unfortunately it was stolen 2 days after I got it. Too stylish for London I suppose.. PLEASE contact me if you see it. isabella.osterlund@hotmail.com”

Mango Bikes 4 star review on 13th August 2020

Helpful Report

Posted 4 years ago

“Bought my Point Blank 2 years ago and couldn't be happier. Love my bike and everyone at Mango were really helpful. Since then I've purchased more bike parts and accessories to upgrade my bike and can't recommend Mango enough. Excellent quality and great costumer service. Thanks to everyone at Mango.”

Helpful Report

Posted 4 years ago

“Getting fed up with punctures, I was struggling to source Gatorskin tyres at local bike shops and ordered them from Mango Bikes online. They came very quickly and with a little packet of sweets which was great!”

Helpful Report

Posted 4 years ago

“Excellent ! Fast comprehensive service !”

Helpful Report

Posted 4 years ago

“I hate to give a low rating but I’m afraid I was left with no choice. The bike is great....will give you that although it arrived with a big scratch which I reported but as always no response. The helmet ordered didn’t arrive and I then receive an email saying it’s no longer available with an offer of an alternative one. I have requested a refund for the helmet as I have now purchased one elsewhere but no reply. This is the issue with Mango....the customer service let’s you down Massively, the constant chasing for an update and then being told on 3 separate occasions my bike would arrive then being told another unexpected delay. If you were only honest at the beginning and said it could take nearly 3months then at least people know where they stand rather than saying should be next week. Global Pandemic has had an impact im sure but doesn’t mean customer service should slip and there are plenty of other companies affected that manage to provide great service during this tricky time. If I get the refund for the helmet this week then I might be able to improve the review but I have low expectations on getting a response.”

Helpful Report

Posted 4 years ago

“How long does it take to send 2 tyres to a customer? We’ll Planet X use Royal Mail 3 day delivery Mango bikes 8 days! I’m guessing 8 days as they haven’t arrived yet to accompany the inner tubes ordered from Planet X that are sat in the garage and have been for the best part of a week. Yesterday Mango bikes customer service had no idea where the parcel was but we’re going to get back to me maybe in 8 days time! Could do a lot better.”

Helpful Report

Posted 4 years ago

Hi Stephen Sorry about the delay. We're at the mercy of the couriers once it leaves Mango Bikes HQ. Not quite fair to say we have no idea where it was though. We replied quickly with tracking and showed it's on the way. Hopefully with you very soon. We'll keep an eye on the tracking.

Posted 4 years ago

“My helmet didn’t arrive with my order and there weren’t instructions included to put it together which wasn’t very helpful...”

Helpful Report

Posted 4 years ago

“Wrong bike brakes, horrendous customer service. When i ordered the website stated early July as the estimated dispatch date. 8 weeks later my bike was received on the 28th July. I had to message on Instagram, Twitter, Facebook in order to get someone to look and confirm an update on my order. It seemed that had i not done this, the order would have taken even longer. I previously said the bike was faultless, but after 2 rides i got a flat tyre after the tyre ripped. The brakes it came with are wrong and too short!! The stems do not extend far enough meaning the pads rubbed on the tyres and caused a puncture. The bike is unrideable. It seems they provided a brake upgrade, without checking if they properly fit on my XL frame beforehand. I have reported this, but yet to hear back. Once i do i will consider revising my review, but for now both product and customer service are non-existent.”

Helpful Report

Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews