Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

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“I ordered this bike around April time and it finally arrived end of August. Long delay was apparently due to materials shortage due to Covid-19 which was fair enough. However, any email I sent to this company over this period (which weren't that many - maybe once a month) was completely ignored. Customer service is borderline non-existent. When the bike arrived, the front tyre had a puncture in. I emailed asking for a replacement and it true Mango bikes fashion, was completely ignored. Otherwise the bike is nice and well made but if you have a problem with yours I wouldn't expect any help from this company.”

Helpful Report

Posted 4 years ago

“Bike took 4 months to arrive, When it finally arrived it was unassembled with flat tyres, wrong handlebars. and no instructions. Absolutely NO customer service - no one calls you back. Do Not Order from this company - shocking service”

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Posted 4 years ago

“I had to leave five voicemails and send three emails in order to get an update on my order, when I'd been assured that it was nearly on its way six weeks prior. Waiting is not a problem, but no communication at all is. When my bike finally arrived, it was left on the street outside my building. The box had been dropped there from the van, luckily seen by the porters who went to pick it up. The bike could have easily been stolen, I live in Central London. Having been dropped, I have chips on the frame of the bike and one of the wheels. One of the pedals does not fit into the crank, meaning I have to replace the crank at my own expense and effort. The packaging didn't have ANY instructions inside, no paperwork, nothing, to help me build my bike. There were also no tools, unlike you state will be the case. The video you use to show how to build your bike is useless. It doesn't show any helpful information, it's style over substance. The Customer Service number on your website doesn't even work, it's dead, obliging me to call your Sales number instead, where nobody ever answers anyway. You haven't even had the courtesy to reply to the furious message I left on Friday, asking if I was missing a box (given the lack of tools and instructions), as there were no instructions.”

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Posted 4 years ago

“Until now I'm really happy with my Mango... It's drive's so smooth, nothing to complain for now”

Mango Bikes 5 star review on 1st September 2020

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Posted 4 years ago

“I know Covid is causing issues with deliveries but Mango bikes are the only company that I have dealt with around this period that haven't kept me updated along the way. I have sent many emails, all be it I have had replies, but days after. If delivery is a problem customer service should be on point and that is the least that can be done. I ordered my bike on May 21st and I am told that my bike should arrive today (1st Sep) over 3 months. I have no doubt the bike will be great but I have had to buy another bike in the meantime to get to work and that was obviously a cost that I didn't want to occur. I you do order a bike make sure you don't need it in the time they say they will be able to deliver it as I am pretty sure it wont arrive.”

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Posted 4 years ago

“I bought my bike on 10th May 2020, at the time the advertised build and delivery was a couple of weeks. My bike was delivered over 100 days later on August 28th. This was a result of the COVID-19 situation. The communications from Mango were atrocious. I had been told twice that my bike would be delivered only for it to be pushed back again and again. In one email I was told all of the parts had arrived and my bike was being built and would be with me within the next 2 weeks. I was then told by email a week later that actually they didn't have my wheels and it would be another 3 weeks. I don't think I'll buy from Mango again, not because the bike isn't great (its really good!), but because after all of the waiting and poor communications I lost faith in them and didn't actually think the bike would ever turn up.”

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Posted 4 years ago

“Love the bike, handles really well and is somuch fun. Owner of a custom single speed.”

Mango Bikes 5 star review on 31st August 2020

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Posted 4 years ago

“Well worth the wait! I get that there are issues with Mango bikes as they’ve been swamped with orders, along with many other cycle companies and shops. So I have had no problem waiting for delivery of my order which came this week. I am so happy with my purchase and have been out cycling on it every day this week. Have given 4 stars as the only grumble was having to chase them up for an update on my order. Thankfully I found the details for the owner and he responded immediately and was really helpful and understanding of the situation they were in. Time to head back out on my bike, happy days”

Mango Bikes 4 star review on 28th August 2020

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Posted 4 years ago

“The Single Speed is a fantastic bike, a really smooth ride and looks great, I’m really happy with it. HOWEVER... it took over 90 days to arrive and customer service is an automated email response followed by an unhelpful blanket email of a delay. I get it, it’s a busy time but shouldn’t you be trying to keep your customers happy?? I very nearly requested a refund. (Glad I didn’t as the bike is class) When the bike did arrive, there was no toolkit in the box to assemble. Rating the Bike - 5 Stars Rating Mango - 1 Star”

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Posted 4 years ago

“Thank you Mango! I love my bike you are too cool for school and now I am too!!!!”

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Posted 4 years ago

“The bike is great. Really well made and easy to construct. Some quite major delays in it arriving but understandable considering the demand during lockdown. Despite this I received regular updates and prompt replies to emails sent. Overall very happy.”

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Posted 4 years ago

“Friendly and responsive customer services with high quality products at very competitive prices. Thank you!”

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Posted 4 years ago

“After patiently waiting 3 months for a bike, which constantly got delayed. It was then lost/stolen by the 2* rated courier service Mango decided to choose to ship it. Customer service is appalling, they have not replied to me regarding the issue of my bike never arriving and me requesting a full refund due to this. I would suggest they stop working with subpar partners with awful reviews as it reflects poorly on their choices as a company. They also need to stop taking orders until they fulfil all of the orders placed months ago. It's not fair to take people's hard earn cash and hardly communicating with them for months on end. They have clearly bitten off more than they can chew. This who ordeal has caused me a lot of emotional stress and now I am £500 down, with no reply.”

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Posted 4 years ago

“I have given 5 stars as the quality of the bike is excellent I'm I couldn't be happier with it. The bike took a long time to arrive which is understandable as demand is through the roof for bikes at the moment. What was very frustrating though was the lack of communication from the staff. They acknowledged this was poor very early on but nothing seemed to change. Hopefully as things settle down this will improve and they have maintained the quality of their bikes despite the overwhelming demand.”

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Posted 4 years ago

“I still don’t have a bike over 3 months after ordering.”

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Posted 4 years ago

“I am writing this review of Mango Bikes as a customer that ordered a bike and accessories nearly 2 months ago and has not received their order yet. As is the case with many people post-lockdown, I decided to purchase a single speed bike this summer and chose Mango due to a number of recommendations given to me by friends. Their website and product list was great and the option to customise my order at an affordable price with a lead time of only 4 weeks (estimated dispatch date was initially the end of July) seemed like great value, especially considering the increase in demand for bikes in lockdown. Having received no updates in the first 2 weeks following my order, I checked the order status to make sure everything was still on track. I noticed that the estimated delivery time had been moved back to the start of August which again, given the demand and subsequent strain this must have had on Mango's supply chain, seemed perfectly reasonable. I sent an email to Mango to notify them that I was going on holiday at the start of August and asking if I could arrange for the order to be shipped to an alternative address. After a week had passed with no response, I followed up again. I also decided to check reviews for Mango on Google and Trustpilot in addition to looking at customer feedback on Instagram and Facebook. I was alarmed to see the overwhelming number of customers who not only had experienced very long delays in their orders but also had received little to no communication from Mango despite trying every means possible to contact them. Without going into a full account of my experience in the last 2 months, what has followed has been constant attempts by myself to contact Mango just looking for a shred of information on the status of my order. In return, I have received a couple of non-committal emails from their customer service team offering an apology for their "scruffy" communication and promising weekly order updates ongoing. These promises have turned out to be false (my last communication from Mango was on the 30th July, 25 days ago). My estimated order dispatch dates remains "the start of August" on their website, meanwhile the reviews and comments from other customers in a similar position to myself continues to escalate on review sites and social media. I am fairly confident that Mango Bikes' products are of good value and quality given the reviews and feedback I have seen and heard from customers that have actually received their orders. However, I feel it is important that potential future customers are aware of just how poor the customer service is. I have never experienced a company that is so oblivious and dismissive of genuine customer demands simply for updates on the status of their orders. I fully appreciate the challenge of increased demand in unprecedented times, however the fact that Mango continues advertise on social media and respond to positive feedback on review sites whilst ignoring month-old customer queries is shameless and infuriating. The company seems to have adopted an approach of "our products are great, you just need to patient", which is neither a fair nor effective approach to take to consumers who have purchased expensive items in good faith and have no idea when or if they will receive their orders. In short, I have attempted to contact Mango Bikes using the following means: -6 unanswered phone calls, 2 unanswered voicemail messages. -9 emails, 3 of which were responded to with promises of an updated ETA which has not yet been received. -20+ messages on their in-site chat engine. 3 responses received, all non-committal, none of which have been followed up by Mango. -Numerous Twitter and Instagram messages, all of which have been ignored. I do look forward to eventually receiving my order and being able to finally enjoy my purchase. However, I would wholeheartedly advise against purchasing from Mango Bikes to any potential buyers. To date, they continue to sell bikes through their website whilst also claiming their supply chain has been stretched beyond capacity to such an extent that not one person in their organisation is available to respond any customer queries. Their apparent greed in continuing to take orders has superseded their need to invest in any customer service resource. A simple "out of stock" communication would seemingly alleviate some of the issues caused by the growth which their CEO has claimed has come "too quickly" for their liking in his last blog post. However, whilst claiming that the growth is unwanted, Mango continues to take orders without regard for production capacity. I have included examples of the stock responses that have been sent out by Mango in the 2 months since my order was placed. If anyone from Mango reads this, I would once again implore you to respond to my requests for updates on order 37142. I would direct you back to my emails which have presumably not been read in the last month due to the radio silence. Thanks.”

Helpful Report

Posted 4 years ago

“Worst Experience; AVOID AT ALL COSTS It took 16 weeks for a bike to arrive. No emails, tweets, DMs, or calls were answered or returned, including ten emails requesting a cancellation and refund. Pawned off with empty excuses and treated like I was not human. It was genuinely awful and I wish I could return the bike but I don't think I'd get a refund. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Lovely, excellent bike. Terrible wait for it. Eventually managed to get through to the team, and Andrew was very helpful when eventually contactable. Great bike, hugely overwhelmed team. Customer service needs SERIOUS work.”

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Posted 4 years ago

“I ordered a bike when your website had no information about delays to the normally expected 4 week turn around. I presumed because of this my bike should be delivered in or around that 4 week mark. From the point of order right up until delivery my order page has an expected delivery date of late June. Once this date passed I emailed for an updated and received no reply. Instead, after 8 weeks (mid July) I got an email which went to everyone waiting, to tell me you had no frames and were waiting for them to come from China. Mine would be assigned, painted and I’d have my bike in 3 weeks. This is information that should have been communicated before you’d breached the delivery time you’d already quoted. Oh after. I waited 3 weeks, I heard nothing so I emailed again. Again no response. Again a week later a generic email went out to everyone now saying you had no wheels but they were on a boat in Europe and again my bike should be complete and shipped within 3 weeks. On the Friday of week 3 I got an email to say it had been shipped and early the next week it was delivered. I was excited to finally get my bike and the accessories I’d purchased 3 months before hand. The bike arrived and I removed all the items from the box to check them before I started to build it and noticed a small package missing. The one containing the tools, instructions, reflectors and bell. Luckily I had or could borrow tools to build the bike and followed along with your videos online but actually without the instruction sheet I wasn’t 100% confident I was doing everything right. Again I emailed and again I’ve had no response. The bike seems fine now I’ve been out on it a couple of times but honesty the experience has really soured my love for it. Similarly while checking up if I was the only person having issues, seeing a blog from the owner calling customers like me who are frustrated with huge delays and zero communication from the company trolls and rude doesn’t feel like it’s coming from the best place. If you were providing the service you’d offered, in the time you’d proposed and kept people updated about delays in advance so they could make informed decisions this might have felt valid. Instead it felt like a child throwing a tantrum as they were given into trouble and wouldn’t accept their own failings.”

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Posted 4 years ago

“I absolutely love my mango bike! I’m a nurse who would normally walk to work as I always thought it‘s too close to cycle (1.25miles!!) but with covid-19 kicking off, having to get changed at work my tardy timekeeping skills it was suddenly a rush and a faff to walk and get changed. So I started to ride my husbands Mango single speed. My ‘commute’ takes me 6 minutes and there is a slight incline to work, with one hill I have to stand up and pedal to get to the top of, I absolutely love my 6 mins of exercise, the single speed makes the cycle worthwhile and feels likes a bit of a workout. My husband, kindly, bought me my own single speed, which was ordered the start of May, during the lockdown craziness it did take 2 months to come and I changed the colour combo slightly as the world had gone bike ordering mad, but I always had good honest communication from mango. I certainly was not disappointed when it arrived. I love the whacky colours, I smile every time I look at it, and everyone comments on my bike, I fitted a rack and use my pannier to carry my work stuff, and it has totally rekindled my love of cycling. Although I love cycling, I got into a bad habit of not bothering to cycle anything less than 40 miles! Which ultimately meant I did less and less cycling! Owning a single speed is an absolute game changer, and now I don’t only cycle to work, but also cycle to bootcamp, run club, to meet my pals, and my hubby and I will cycle our matching single speeds to the pub! One week I clocked up 60 miles, without actually going for a ‘bike ride’, these days my first thought is ‘Can I ride my bike there?’. Thank you Mango!!”

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Posted 4 years ago

Thank you so much for taking the time to write such a wonderful review. We really appreciate you doing this, delighted you love the bike. Thanks a million, stay safe and happy cycling! Mike // Mango Bikes

Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews