Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.04

4.0 Rating 857 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 857 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and products, not keen on a flat delivery fee, tough;)”

Helpful Report

Posted 4 years ago

“First time I've ordered from this company. Prices seemed competitive but customer service needs improving. The tyres I ordered were slightly thinner than I was previously using (my fault for not checking). Asked if it was possible to amend the order to the wider tyre as the price was the same but had no response to my email. Also phoned up and left a message but no response to that either. Original order then turned up a day or so later, so in good time. Then received an email reply a couple of days later just saying that the order had gone out. So first experience....items arrive in good time and pricing is competitive but customer service needs improving. 3 stars.”

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Posted 4 years ago

“Great service, pity I had to return the goods through my own stupidity in getting the specs slightly wrong! Thank you, will certainly come back as and when.”

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Posted 4 years ago

“Ordered some pedals, arrived in a couple of days. Great service and communication. Will use again..”

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Posted 4 years ago

“Love the single speed bikes - bought a second one when my original was pinched. Coloured parts and accessories are great (although fade pretty quickly if stored outside). Recently ordered new 6-spoke back wheel. Delighted with how it looks and runs. However .... No info for about 10 days regarding delivery date. Used online help to ask for delayed delivery, because by then I had gone away on holiday. Reply came 5 days or so later, by which time wheel had been delivered in our absence. Then realised that the gears are 18 rather than 16 teeth. Not a disaster, but not as described on the website, and I’m still waiting for a reply to my request for an explanation. Communication is the key to customer loyalty - more important to me than regular marketing emails.”

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Posted 4 years ago

“Brilliant service, and very friendly.”

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Posted 4 years ago

“My Mango bike is great but the customer service has been shocking. Still waiting for a reply to my email to sort out an issue with a part after 2 weeks.”

Helpful Report

Posted 4 years ago

“I had read reviews of people complaining that their bikes had taken months to arrive but thought because I wasn’t buying a bike my order wouldn’t take so long. I ordered a couple of accessories, which you wouldn’t expect to take very long to dispatch, including a helmet and after a week or so and no dispatch email I messaged them on instagram asking when it will be dispatched. They replied saying the helmet was out of stock, which I had paid for and i had not been informed that it wasn’t in stock. Then after another week I was refunded for the helmet. Another week passed and the other items (handlebar tape and bottle cage) had been dispatched and then arrived a week later. So all in all it took around a month for some handlebar tape and a bottle cage which I could have gone to decathlon for. I would have understood under current circumstances surrounding bikes being sold out that it would have taken a while for them to process a bike order, but for things that are presumably on a shelf ready to be packaged and sent out you would expect it to be a simple process. Very disappointing.”

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Posted 4 years ago

“5 stars for the Mango Bikes team! Special shout out to Emily who was a real joy to deal with and helped change the order to something beyond what I had first envisaged. Absolutely delighted with my custom single speed :)”

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Posted 4 years ago

“At the beginning - The customer service was dreadful. The lack of contact brought on frustration leaving me aggravated and feeling ripped off. In the end - the bike arrived after 9 weeks and I’m super pleased with it. Build quality is good, package was secured really well and it rides great. Be patient when ordering and you’ll get a great quality bike at a good price.”

Helpful Report

Posted 4 years ago

“Completely understandable that it took a long time to deliver during lock down. However the communication was really disappointing. I had very little of it and then when I did it was misinformation. I had two different emails saying that my bike would be out for delivery next week the latter of which was a month before i was finally informed it had been shipped. The issue I had was that I was being given information that wasn't true. Really false information is no better than none at all. After speaking to a friend who also had an identical experience we were both dissapointed. The Bike itself I am more than happy with. The gears and brakes work fine but the text on them is backwards which concerns me.”

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Posted 4 years ago

“Bought a front light, a month ago they sent me a tail light. No reply from customer service at all”

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Posted 4 years ago

“Very good service and communication”

Mango Bikes 5 star review on 20th July 2020

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Posted 4 years ago

“Excellent pricing with extremely quick delivery. A big thumbs up!”

Helpful Report

Posted 4 years ago

“My bike took 2.5 months and the wheel were the wrong colour - shocking customer service. Avoid purchasing from Mango at all costs”

Helpful Report

Posted 4 years ago

“Possibly the worst service I could have imagined. Sadly I wouldnt recommend this company to anyone, not because of the product however. Completely because of the shambles that is their customer service. I understand I ordered a bike during a pandemic where everyone was buying a bike. So I was okay with a delay even though at the time they had on their home page "Delivery within 2 weeks" But I was ignored for 7 weeks, my bike then turned up with no instructions or tools which would have helped. The only time I got a response was once I had gone off in their instagram comments. When I finally got a response Andrew was only interesting in telling me not to talk bad about his team, Didnt offer much in the help or answers to the issues I had. In fact I have since fixed the issues with help from a friend and still waiting for a response from Andrew about the issues I had with my bike. Its a shame because the bike is great, but I have slight resentment with it as it was such a nightmare to get. Hopefully they reinvest in some customer service, because it absolutely isnt working currently. Thanks for the bike, but wouldnt buy anything from here ever again.”

Helpful Report

Posted 4 years ago

“20/05 - Purchased bike parts and accessories which included a 6 spoke front wheel (black) + 6 spoke rear wheel (black + flip flop). 03/06 - Received an email telling me that both the wheels were not in stock but provided me options, one of which was to swap for a set of 3 spoke wheels (black) instead. 03/06 - I emailed back accepting the offer of the 3 spoke wheel set. 05/06 - I emailed again since I got no reply. 05/06 - I received an email confirming the swap and will be out for delivery asap. 15/06 - Received delivery but both of the 3 spoke wheels were rear wheels, neither of which had been configurated to flip flop. 1 wheel with nothing and 1 wheel with no fixed cog just freewheel. 15/06 - I emailed about the incorrect wheels. 21/06 - I emailed again since I got no reply. 23/06 - Received email saying they will send out the correct front wheel, and a fixed cog which I can attach to the rear wheel with the missing fixed cog. 26/06 - I received the delivery but the wheel was not a 3 spoke front wheel (black) but instead a 6 spoke front wheel (black). In addition, the fixed cog that came does not correctly screw on to the rear wheel that has the freewheel cog but will correctly screw onto the rear wheel that came with no cogs attached, suggesting that the rear wheel with the freewheel has been put on the wrong side. 26/06 I emailed about the incorrect wheel and issues with the rear cog. 01/07 Emailed again since i got no reply. 06/07 Finally sorted. A terrible experience that all could be avoided if the website prevented orders of items that aren't in stock, which is hardly some revolutionary feature in 2020”

Helpful Report

Posted 4 years ago

“Long delay to my order with little to no communication. never answer the phone or reply to emails. finally received my order and contained 3 wrong items (tyres, pedals and lock). Had to go through cycle to work scheme just to get a reply. Apparently the missing items will be in the post in due course. (update November 2020) Finally received items after 6 months+. Then after having little or no communication Mango have contacted me to change this review to something positive. Absolute joke of a company”

Helpful Report

Posted 4 years ago

Hi Jack Our boo-boo with the tyres but got sorted as we sent the correct ones out. Lock - this was an upgraded lock with no extra charge as we were out of stock on the one you ordered. Pedals have been refunded.

Posted 4 years ago

“Bike is great. Lovely to ride although only had it for a few days. 5 stars for the bike - 1 Star for customer experience Customer service is very lacking. 2 months without any reply to emails/calls/DM’s! Only managed to get a reply/update when I bombarded social media with complaints. Wouldn’t have minded the delay if I was at least getting updates, but being left in the dark after spending a heap of money is just not on.”

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Posted 4 years ago

“Can’t fault the bike at all, the colours are amazing and bright, it’s a pleasure to ride! Never had a road bike before but this one is perfect for me! It took a while to turn up, but of course with lockdown and more people wanting bikes that’s hardly surprising. They were good at getting in contact about how the order was coming along and kept me informed about time scale etc. Overall very pleased!!”

Helpful Report

Posted 4 years ago

Mango Bikes is rated 4.0 based on 857 reviews