“Absolutely thrilled to bits. I spent so long dithering about what sort of sofa to get, worrying and cogitating, eventually I ordered the van to sample maker&son. I then dithered some more and ended up whim ordering on available now. And they are here. They arrived Monday. It’s July. It’s sunny. Are we outside? No. We are snuggled up on the most comfortable sofas, that just happen to look photo shoot perfect too. Neither of us can wait for winter so we can hibernate.”
Wow what a stunning image! Thank you so much for the review Emma - Matt, Tom and the rest of the Maker&Son team here are so pleased you're as thrilled with your furniture as we'd hoped you would be! And what a fantastic colour choice to compliment the rest of the room might we say. We do hope you enjoy your furniture for years to come, and if you've ever any questions or further requirements, please do just let us know.
“Please do not give a cent of your money to Maker & Son. After multiple issues with this 7k piece of furniture, Maker & Son offered to retrieve the couch, and give a full refund.
They did indeed pick up the couch - but Maker & Son HAVE NOT REFUNDED ME.
I emailed with multiple staff, spoke on the phone to staff in 3 countries. Emailed with the CEO, who told me that the company was changing over to a new company. He assured me that if I could be patient, and wait for the new company to fully take over, he would refund me from the new company, as he wanted to do right by Maker & Son customers. He lied.
On Wednesday, the CEO told me that he will not be refunding me for the couch they retrieved from my home, because he doesn’t have a legal responsibility to, as he restructured the company under a new owner.
Maker & Son has been dissolved and restructured by Inc & Co. Please google the Inc & Co CEO.
The Inc & Co CEO will tell you that they have nothing to do with the owners of Maker & Son, but that is not true. It is the same company, ran by the same people. A google search will reveal this.
Maker & Son have always had access to the funds I gave them, and could have easily refunded me. Their CEO directed me to be patient, after promising me a refund if I were patient, then sent me a email saying he no longer had access to the funds - therefore defrauding me of £7k. This is all available on Google, so please do your research!
Finally, they will claim that the ‘prior company’ used different suppliers and they can’t control that quality, when I state that the product isn’t good. But it’s the same exact people, dissolving and reopening new companies, in order to erase debt but still make money!
Maker & Son furniture definitely is not worth even a quarter of what they charge for it, in my experience and others you see here, and you may not even get a product! And if you don’t get a product, you won’t get your money back. You will receive a list of lies about all the reasons they cannot help you, and they’ll offer to sell you more furniture at a reduced rate! Stay away from Maker & Son, owned by Inc & Co.
Maker & Son/Inc and Co claim that they cannot make a situation right, and refund me for the furniture that was retrieved from my home. This is after the current CEO promised to make it right, and sent me a FALSE INVOICE claiming to have refunded. I have all of this is writing, and it’s shocking what I’ve read online that has happened to myself and others. The excuses Maker & Son offer consumers are not factual or honest.”
“Maker&son may be quick to sell you something, but plesse do not expect anything from them when you have a complaint. Our couch's fabric is falling to pieces (it is 2 years old) and Emma from Maker&son has ghosted me. Quick to take thousands of pounds from you, but very slow to correct a mistake. Disgusting.”
“I placed my order and as part of the promotion was told I would also receive an additional cover free of charge. As of today, and despite contacting the company about this item, I've not received it. Had I known it was not going to be sent I would have changed the color of the initial item. Additionally, I was also told I would have the option to pay for my purchase in installment before shipping. Not so much, instead I received an email nearly demanding the entire payment.Finally despite the fact, that some of the reviews I've read indicated customers having issues with the delivery company, all of my issues have been with the company directly and lack of timely response. Definitely did not recommend to a friend who asked and would not to others either based on this experience.”
“I do not recommend Maker&Son.
This company does a fabulous job leaping about in the countryside telling everybody what sensitive souls they are, and how wonderful they all are. This is all smoke and mirrors. Unfortunately they are rubbish at running a business.
I have lost a (huge) deposit (taken without so much as a blush when the company was already in trouble), and I have no sofa or chair. They couldn't organise their finances properly, and are now in liquidation.
Potential buyers beware! And thanks for nothing Maker&Son.”
“Appalling customer service after non-delivery of furniture I ordered in November 2022. I was told it would arrive by Xmas - it never appeared !! And now they totally refuse to acknowledge any correspondence I have sent them, in fact they have even blocked me on social media platforms.”
“NO SOFA OR CHAIR OR $15,000 DEPOSIT BACK.
HAVE BEEN OFFICIALLY INFORMED BY LETTER FROM SOLICITOR THAT THIS COMPANY HAVE GONE INTO LIQUIDATION.
DO NOT DEAL WITH THIS COMPANY.”
“DO NOT ORDER FROM THIS COMPANY THEY TAKE YOUR MONEY AND DO NOT REPLY. I orderd 2 instock items in the 1st week of November and they were due to be delivered the week before Christmas ..... They now have no phone lines sine Jan and they do not respond to emails or instant chat. AVOID THIS COMPANY AT ALL COSTS!!!”
“I spent a few days peeking at an item that caught my eye in the sale - a Song Loveseat, in Topaz. Then one day the sale was over!!! I phoned immediately and was very quickly assured I could still buy a remaining item at the sale price. Phew! Delivery was prompt (2-3 weeks after purchase as the item was already in stock) and I was kept informed beforehand. The delivery men were efficient, friendly and charming; my chair was installed and the linen steamed to smooth any creases. My new chair is beautiful, the colour is deep and rich, the fabric is of fantastic quality, and it's SO comfy. It's surprisingly roomy too despite a neat footprint, lovely to sprawl on when just me and easily holds me and my partner when we want to watch telly. Not cheap, even at sale price, but then it is a very classy piece of furniture.”
Hi there Catriona, thank you for taking the time to leave us a review. It's lovely to hear that you are enjoying your wonderful new furniture, I'm sure it looks lovely in your home. We do have a great delivery team here at Maker&Son, your kind words are much appreciated. We hope you enjoy your furniture for many years to come and please do reach out to us if we can ever be of any help. Warm regards, The Maker&Son team
“From James arriving with his van with a sofa in it to try and see all the fabrics to the sofas and rug arriving today has been an absolute dream. The constant updates from Caroline have been fantastic. I have never been so well looked after. As for the products… INCREDIBLE. Stunning pieces of furniture. Thank you”
Hello there, thank you so much for taking the time to leave us such a lovely review. We are so pleased to hear that your experience at Maker&Son has been so positive. I will be passing your kind feedback on to my colleagues, they will be thrilled to hear this. Please do reach out to us if we can ever be of any assistance and we hope you enjoy your lovely new furniture for many years to come. Warm regards, The Maker&Son team
“I was impressed by your delivery team. They were on the doorstep as the church clock struck eight and quickly got the sofa set up. I was shown how to take the covers off and they left the care booklet
The sofa looks good (and feels when you sit) as I expected. It goes well in the room though there is going to be a lot more rearranging of furniture before I have the sitting room I have planned - not least the delivery of the smaller sofa I have on order.
Finally, thanks to all the Maker & Son team including the ladies in the showroom who were so helpful when I came. it was well worth the visit”
Hello Anthony, thank you so much for your kind words. We are so pleased to hear that you are enjoying your wonderful new Sofa and we look forward to you receiving your additional Love Seat soon. It was a pleasure to meet you when you came to visit our showroom and we are pleased to hear you had a pleasant experience. I will be sure to pass your feedback on to our delivery team, they will be happy to hear this. Warmest regards, The Maker&Son team
“Have just taken delivery of my second piece of furniture, Song Little Armchair in beautiful Amazonite linen and as before, a seamless delivery ahead of the original schedule. I even had the cushions plumped and positioned on my Loveseat, (in Citrine linen) what service! These pieces are an investment but worth every penny. They are my treat to myself.”
Hi there Sarah, thank you ever so much for leaving us such a great review. We hope you are enjoying your lovely new Song Little Armchair and I'm sure this looks great alongside your Loveseat in Citrine. Once again, thank you for choosing Maker&Son and we hope you enjoy your furniture for many years to come. Please don't hesitate to reach out to us if we can ever be of any assistance. Warm regards, The Maker&Son team
“From start to finish, I felt I was getting a bespoke and genuinely caring service with Immediate response and helpful advice.
Most particularly, when something went wrong - a sofa that wouldn’t fit up my stairs- the situation was dealt with abs a solution suggested swiftly and efficiently and I couldn’t fault the way it was sorted out. That, to me, is the test of customer service.
The delivery guys have been absolutely brilliant both with the original and replacement trips: they could not have been more helpful, relaxed and friendly.
As for my furniture, I’ve yet to really try it out, but it certainly looks fantastic and the jute rugs are absolutely gorgeous too.”
Hi Fiona, thank you so much for leaving us such a glowing review. We are so pleased to hear that you felt you were getting a bespoke, caring service- that is really what we strive for. I will be passing your lovely feedback on to our delivery team, they do go above and beyond and work so hard. Please do not hesitate to reach out to us if we can be of any assistance in the future. Thank you again for choosing Maker&Son, it means so much to us. Warm regards the Maker&Son team.
“Absolutely thrilled. Service has been above and beyond. Most impressed with how quickly the company responded to my enquiries with some one visiting us almost the next day! Our sofa is absolutely beautiful to look at and so comfortable and the rug we ordered has made the room! Thank you to all at Maker and Sons. So impressed with product and such polite friendly and prompt service!”
Hi there Isabella, thank you for taking the time to leave us such a lovely review.
We are delighted to hear of how lovely your experience with Maker&Son has been and we hope you enjoy your furniture for many years to come. If we can ever be of any help in the future, please do reach out to us! Warm wishes, The Maker&Son team
“Every dealing we've had with Maker&Son has been lovely.
In their showroom we were left alone when we wanted to be, and helped immediately when we wanted to be. 100% of the sales patter was relevant and helpful - that's unusual in our experience.
We were there to try out the mattresses and mattress topper. For now we have only purchased the mattress topper, and wow are we glad we did! Two people with very different preferences for a bed surface are both delighted with the topper - we didn't think we could both love the same surface and yet thanks to Maker&Son here we are.
You may wince at the price tag (we did) but we're here to tell you that it's worth it. The production quality is amazing, the design is intricate and ingenious, and 100% natural materials are almost impossible to find in mattresses.
Everyone we've dealt with has been amazing. Thank you Laura, Naomi, and the London delivery team!”
Hi there Lindsay, thank you so much for your kind words- this means so much to us. We are very pleased to hear that you are enjoying your lovely new Mattress Topper! I will be passing your feedback on to Laura, Naomi and our delivery team, they will be so pleased to hear this. If we can be of any further help in the future, please do reach out to us. Warm wishes, The Maker&Son team.
“Innovative sales approach for a high-quality product. Not cheap, but worth it. Excellent service after sale agreed (not just as part of sales effort, which is v slick) which is important, shows company ethos. Highly recommended.”
Hi there Marc, thank you so much for your wonderful review. We are very pleased to hear that you were happy with the service you received throughout and we truly appreciate this feedback. Please reach out to us if there is anything more we can help you with. Warm wishes, The Maker&Son team
“Great experience visiting the showroom and getting a lovely new couch delivered within 4 days! Very professional delivery team too. And best of all, the couch is super comfy”
Hi there, thank you very much for taking the time to leave us a wonderful 5 star review. We are so pleased to hear you are enjoying the comfort of your new Sofa. Thank you aswell for your kind words about our delivery team, I will be passing this feedback onto them. Please do get in touch if we can be of any help in the future. Warm wishes, The Maker&Son team
“Everyone I encountered from Maker&Son was friendly, polite and helpful.
Responded to my questions quickly and efficiently.
I am very happy with my new rug, looks great in my sitting room.”
Hi Sally, thank you so much for your kind words and 5 star review. We are very pleased to hear you are enjoying your new rug, they really are wonderful. Please do reach out to us if we can be of any further help to you. Warm wishes, The Maker&Son team
Hi there, thank you so much for taking the time to leave us such a wonderful review. We are so pleased to hear you're enjoying your new Love Seat. Please do reach out to us if we can be of any help in the near future. Warm wishes, The Maker&Son team
“We are very happy with our gorgeous new sofa, it is so comfortable and is very welcome addition in our home.
It has been a pleasure to deal with Maker and Son and we only had to wait for a couple of weeks from placing our order to delivery.
We weren’t very happy that the delivery van parked on the grass verge outside our house, it did make a horrible mess. Having mentioned this in feedback to Maker and Son, they have apologised profusely and offered to repair and re seed the damaged verge.
We would highly recommend these gorgeous sofas and chairs and look forward to further additions from Maker and Son in our home in the future.”
Hi there Gillian, I am ever so sorry to hear of this, please accept my sincere apologies for the damage this made to your grass verge. Please be assured I have made our delivery team aware as this is completely contrasting to their usual impeccable standards for delivery. If you would like to speak to anyone further about this incident, please do let us know and we will be more than happy to speak to you. Warm regards, The Maker&Son team
“The sofa only arrived yesterday but I already think it might be the best purchase I’ve ever made…From start to finish the service received from Maker & Son was exceptional and the sofas genuinely are the most comfortable in the world. My only regret is not buying one sooner!”
Hi there, thank you ever so much for your kind words and 5-star review. Your Malachite Song Sofa looks wonderful in your home and we are so pleased to hear how much you are enjoying it so far. Please do reach out to us if we can be of any help in the future and thank you again for choosing our furniture for your home. Warm wishes, The Maker&Son team
