maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,215 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice angle poise and lovely colour at very reasonable price. The only thing wrong is that its inner lamp surface is also bright orange so it gives off a sodium street light orange light. Mine is in the shed receiving some white Hammerite treatment!”

Helpful Report

“Phones not answered, slow to issue refund for returned items. Postage charged for returns through website is expensive compared to what Royal Mail actually charge. Better off paying for your own postage rather than using the link supplied by company”

Helpful Report

“I bought 3 jelly cat items, but it hasn't jelly cat bag for me. I remember I bought a big bunny with bag last year.”

Helpful Report

Hi Abby Thanks for leaving a review. The dust bag debate… You were super lucky to receive the dust bag from us last year… Jellycat do not provide these bags to stockists - there are very few products that include them (the giants or really bigs tend to have have them). I am sorry you feel disappointed by this, but we aren’t able to supply the bags as they are not provided to us Best wishes Maison White

“I ordered some items but unfortunately there was a mix up, I felt disappointed but Elise was fantastic and sorted everything out.”

Helpful Report

“Bit disappointed in the text. The N look like H. Instead of reading Jean. It looks like Jeah”

Helpful Report

Thanks for leaving a comment about the product. We are sorry to hear you are not happy with the name tag on the product. The names come preattached by DCUK on the product you have purchased and they will all have the same font. The name unfortuantely cannot be personalised when purchasing from us. If you are not happy with the name you can order a new name from DCUK visit dcuk.com/newname which they may still provide free of charge (this was an old offer, but may still work). We hope you were otherwise happy with everything else. Kind regards Maison White

“The item Selected was Not the Item delivered, but it does Compliment my Wallpaper”

Helpful Report

Hi Lesley Thanks for taking the time to leave a review. We are sorry to hear this. Please do email us a picture of what you have received so we can look into this for you. You can reply to any of our emails, or on contact@maisonwhite.co.uk Kind regards Elise

“Whilst the service and website were quick and easy, the conditioning of the packaging when it arrived was horrendous! Two parts of boxes poorly taped together - torn by the time it arrived with us x with just a piece of brown paper around the duck. Thank goodness it wasn't being delivered straight to my Mum! Wouldn't risk ordering again.”

Helpful Report

“The card I received was rubbish”

Helpful Report

Hi Paul Thanks for your feedback, I curious to learn what card you expected for 95p. Kind regards

“Not the same colour as on photograph. Disappointed.”

Helpful Report

“Bought four medium sized Jellycats, which are not cheap. They arrived just thrown inside a plastic bag. I was very disappointed and thought they could have been wrapped individually. Very poor.”

Helpful Report

Hi Amanda Thank you for your review, I am sorry to hear you are disappointed. Hopefully my reply below can elaborate more for you and anyone else interested. We have chosen our packing carefully to best protect the product and to reduce waste on the environment, as even recycling comes at a cost to the environment. There is a fine balance with over packaging (i.e using a bag for each and every item) which we did do at one point. However we received feedback about too much/pointless packaging. Therefore given the life inside the bag is short lived and no longer required once received, we limit the use of packaging as much as we can. In turn products of the same type will be packed together. Where possible we choose to use recycled and recyclable protective packaging. I can assure you they would have not been 'thrown' into a bag, we are small family run business and each parcel is packed with care and love. I am sorry if our service level did not meet your expectation.

“I paid for wrapping and a card which wasn't delivered. However arrived in time and recipient pleased.”

Helpful Report

“Item was fine that was purchased . It was a jellycat but didnt come with a jellycat bag like the original jellycats come with from jellycat.com so was a little disappointed”

Helpful Report

Thanks for your review. Jellycat do not provide stockists with the dust bags. There are very few select items that do come into retailers with them (the really and very bigs). This the same for every retailer other than Jellycat.com Disappointing for us too :( when this disappoints our customers for this very reason. But it’s not something we can help, sorry

“The toy elephant was much smaller than thought it would be.”

Helpful Report

“I was unaware that you could get a name tag, for the 'staff nurse'. It wasn't obvious on your website. I believe my wife 'Amanda' later followed up with an attempt, which also failed. Shame to have taken the edge of the gift.”

Helpful Report

Thanks for your your review. I've checked through all emails and cannot see any contact about the item/order/concerns about a name card from yourself. We would have been happy to help you with this had we known you had an issue. Our DCUKs come with preselected name card... I am not sure what the attempt made by your wife Amanda was? DCUK offer a free name tag service which you can request from them, this isn't something that we personally offer - therefore not something we promote, it is offered by DCUK as a gesture.

“Ordering easy, curtains lovely, delivery quite poor.”

Helpful Report

Hi Thank you for your review, I am glad you found ordering easy and are pleased with your curtains. However I do not understand your comments about delivery. You ordered 13/4 evening and selected the Free Postage option, we dispatched on the 14th April, and delivery was 3 working days later. How is that poor? Kind regards Maison White

“I received my chair today and am a little disappointed with the quality compared to what I paid for it. The material is not what I was expecting and the seat is very firm. There was a problem with the delivery - it did not arrive on the days arranged as it would not fit on the van. We were not told about this and waited in all day. I contacted Maison White about this and it was dealt with professionally.”

Helpful Report

“Wrong size duvet set sent. Have had to return and replacement will not be sent until received so not the best experience so far.”

Helpful Report

Hi Corinne I am sorry you felt the need to leave the poor review before we were able to fix the issue. Most if not all companies require products to be returned for exchange or refund. I’d have hoped you found us swift with communications and action to fix our error (we are only human). And we have accepted the fact that you had opened and use the product (bedding) before you realised our error. (Which we now cannot sell this product on as it’s used, but hey ho!) Again our apologies for your experience. Warmest wishes Maison White

“The products were great but there were several weeks between ordering & being told a delivery date.”

Helpful Report

Hi Mark Thanks for the negative review, the available date was noted on the product at the time you ordered and on your order confirmation, so I do not understand your review!

“Lovely candle Disappointed as when opened the tin lid had part of the label was ripped off. It was for me so I kept as these candkes are lovely, and the smell was amazing. Being honest if it had been a gift I would of sent it back and requested a refund.”

Helpful Report

“Very disappointed as it was a Christmas present for a lady nearly 90 years old did order the scarf on 12th December thinking it would of been plenty of time. Only received it on the 28th very poor .”

Helpful Report

I am sorry you are very disappointed, but we had hundreds of parcels like yours that did not make it in time for Christmas, so many children ignored by Santa, 'we' ruined Christmas as some say, plus your situation, we were left fielding all those customer complaints up to and through Christmas and beyond. All down to the current economic climate with Royal Mail strikes etc etc etc. we have done our best but yet we get the blame "very poor" for the failure caused by the strikes! Not of our making!

maisonwhite.co.uk is rated 4.9 based on 7,215 reviews