maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,139 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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“Great product, arrived quickly.”

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“Lovely toy, perfect my grandson loves it”

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“The two products (Jellycat Aubergine) I bought are of bad quality (with pictures as evidence). Maison asked for a return. But they only issued a partial refund and asked me to pay for the postage of return. The customer service kept emphasizing that they had not encountered customer complaints before and my shopping experience was an outlier. After returning, Maison did not accept that the products were bad. I feel uncomfortable with this shopping experience”

Helpful Report

You raised this 11 days after receiving the items, first you said 3 were faulty but then only returned 2. We said we needed to inspect on return as from the hundreds previously sold we had no previous issues and none since. We inspected the return and they were not faulty (this is just your opinion), hence why you need to pay postage.

“product arrived quickly which was great seeing as it was placed late for Christmas delivery. However, the product could have been wrapped better inside the bag as had the bag ripped there was no protection inside and the bear could have been damaged.”

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“Item arrived within less than 24 hours. Excellent service from an independent seller.”

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“Great fast service easy transaction”

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“Packaged really well. Fast delivery even with Christmas rush”

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“Very pleased with service. Goods arrived very well packaged & irder was dealt with very quickly.”

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“Brilliant service . Well packaged and arrived safely.”

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“reasonably well packaged, but items in excellent condition on receipt.”

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“Everything arrived well packaged & on time, thank you.”

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Thank you so much for your review, it's much appreciated. Kind regards The Maison White Team

“Great service, prompt delivery 👍🏻”

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“Ordered a Jellycat item mid December, and the item arrived in time for the festive season, very prompt service. Item was well wrapped. I would recommend using Maison White”

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“Great product, good quality and arrived on time. Product lookedd same as on website.”

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“Excellent service and items are competitively priced. I ordered a doll's house for a Christmas present which was dispatched immediately and arrived on time and well packed.”

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“Fast delivery, excellent communication, will definitely order from here again 5*”

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“Never ordered from them before but took a chance with a late Christmas present. The item was cheaper than anywhere else and arrived very quickly. Excellent customer experience.”

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“A great service, and goods, delivered on time before Christmas.”

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“You offered the soft toy I bought at a competitive price even when first class postage was added. I was amazed to receive it by the following day during the Christmas rush. Thank you and I would definitely buy from you again and recommend you.”

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maisonwhite.co.uk is rated 4.9 based on 7,139 reviews