maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,139 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong item altogether but still charged for it even though the item I was sent was cheaper than what I had actually ordered. I would’ve preferred you cancelled my order if you didn’t have sufficient stock? Please contact me regarding how to return.”

Helpful Report

Hi Louise Thanks for your review I am sorry to hear this, sounds like an error. As we don’t intentionally send out the wrong items! 😩 We are/would have been happy to correct this had we known. However I cannot see any contact from you regarding you receiving the incorrect item. Please do send us an email with an image of the wrong item and we can correct this for you. Merry Christmas Maison white

“I was excited to find a Pomeranian dog from Maisonwhite as they are very hard to find. It was double the find it being such fabulous quality! My granddaughter was over the moon on Christmas Day it hasn’t left her side! Thank you”

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“Bought our granddaughter a ride- on donkey and she loves it. Really pleased with the quality and sturdiness of the donkey and the castors give a smooth gliding motion. We’re very impressed.”

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“Kept me well informed and delivered before Christmas as promised, well done x”

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“Very fast delivery and good price”

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“I paid for wrapping and a card which wasn't delivered. However arrived in time and recipient pleased.”

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“William Morris duvet covers & pillowcases Prompt delivery. Excellant service”

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“My daughter spotted something a week before Christmas and I thought we had no chance of getting It delivered in time, but it arrived faster than promised! Lovely little teddy and my daughter was thrilled!”

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“Item arrived quickly and in good condition”

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“web site easy to use fast delivery”

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“I spoke to customer services initially regarding stock and delivery times, they were more than helpful, and answered every question that I asked, from that I placed my order online which arrived faster than quoted, and it was very well packaged for protection, overall a great service which I would highly recommend and would certainly use again A* all round, many thanks! 🙂”

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“Great service and speedy delivery”

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“Excellent ordering and delivery service 😊”

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“Item not in stock elsewhere, delivered quickly, very pleased with service.”

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“Everything was perfect, from website information, ordering, quick sending and delivery”

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“Wonderful company I would use them again”

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“Many thanks to all the excellent Team @maosonwhite.co.uk for the swift delivery of my recent order. My Sister loves her lovely new weekend bag❤️ I would highly recommend maisonwhite.co.uk. for their well designed/efficient website, range of quality products at competitive prices and swift delivery of beautifully packaged items. Also, I appreciated their superb communication which provides regular updates to confirm progress’ of orders.”

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“Super speedy delivery, excellent product”

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“Goods arrived in perfect condition packaged very well. Delivery was as timing request very very pleased”

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“Great range, excellent website, good comms and rapid delivery. Thanks!”

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maisonwhite.co.uk is rated 4.9 based on 7,139 reviews