maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,143 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery”

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“Great range of products at excellent prices and fab quick service.”

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“Excellent service”

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“Brilliant service. Was notified immediately on what action would be taken with my order at Christmas and it arrived next day. Excellent service and first class goods.”

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“Excellent customer service. Very prompt delivery. would definitely recommend and use again”

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“easy to use website, considering the postal disruption my item arrived fairly quickly and in time for christmas”

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“Fantastic service, delivered on time. Will be shopping with Maison White from now on. 10 out of 10”

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“I didn't receive an automatic email confirming that my order had been placed successfully as is usually the norm. In your delivery information facts it says for Europe shipping costs range between £5 and £20 up to 2 kgs, for a light scarf I was charged straight away 22£, and delivery time is advertised as: Europe is normally 5-8 working days. My order was placed on Sunday afternoon 11/12/22 the item was dispatched 2 days later on 13/12/22 (when I eventually got the first email from the shop about my order) The first tracking info dated 14/12/22 which meant the 2 days strike had begun by then. No updates until the 30/12/22 then 4 days of processing in the Italian International center. Delivered finally on the 05/01/23 afternoon. Removing strike days and festives it still sounds a bit more than 8 working days. The added cost at delivery for import taxes were 16€ on a product value of only 46£. So from beginning to end it took 3 and half weeks and a very high cost of postage and taxes. It would be nice if you offered a courier option for International delivery too, which would probably be more convenient under every aspect. The product itself is lovely as I have already another scarf from that serie. The scarf photo on your site though is very misleading it looks like a beigy background when it is in fact a pinky lilac. Glad it finally reached destination. Please update delivery charges and timing on your site, unsure photos of products are reliable and maybe consider using a more efficient delivery system for international orders. Thanks for your attention.”

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Hi Catherine, Thank you for taking the time to provide a comprehensive, but negative review. To address your points; Order confirmation - this is automated at the point of receiving your order and would have been sent to the email you provided, perhaps it went to your spam/junk folder, we would not know unless you notified us which you did not, but could have easily been addressed. The fact that you received the dispatch confirmation and tracking notification through the same system would confirm that you were receiving order updates. We can not control your in box/filters! Shipping costs - it is a guide, £5 would be for a say up to 200gms, up to £20 for 2kgs, admittedly this guode was rather out of date as shipping costs have increased significantly since it was published. Nevertheless you have the option to proceed with the purchase with the shipping costs calculated at checkout, which you accepted when you placed your order! We shipped your order within 1-2 working days which is pretty good considering the season! The strikes had been ongoing since November and given this with the hightened demand over the season meant that normal shipping times could not be relied upon. We have had customers experience 2/3 weeks delays in the UK, so not abnormal for international delays to be likewise! We have no control over import duties, that is for you to check prior to placing your order! We offer courier options for higher value items, but for low weight/value these are even more expensive than the price you paid! Screen resolutions and settings will distort what you see colour wise, again we can not control that. All our images are supplied from the brand manufactuerer we are not allowed to show anything else. We generally have no complaints about the reliablility of our products/images, and in normal prevailing conditions our delivery time scales advertised are also reliable. We can not control matters out of our control. Finally the decision to complete your purchase with all the information from our website and available to you in the news etc about the current conditions rests with you! Kind regards Maison White

“Delivered promptly, no issues. Thanks very much.”

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“Royal Mail was on strike during the delivery period. Phoned them up and they were nice to speak to and detailed the rough delivery times. Package arrived before Christmas!”

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“good product ranges and pricing. also delivery options very clear”

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“Delivered eXactly as ordered”

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“Excellent price and fast delivery.”

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“Great company great service”

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“Lovely vase and despite postal strikes received in very good time.”

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“Beautiful quality well made curtains.”

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“Lovely twinkling star”

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“Ordered item and asked for next day delivery which got here a day late which was good seeing there was a post strike on at the time.”

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“Very helpful and great communication during postal strike regarding delivery. Lovely napkins !”

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“Great correspondence. Delivered within two days of ordering. Excellent service thank you.”

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maisonwhite.co.uk is rated 4.9 based on 7,143 reviews