maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,142 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,142 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

Write Your review

Tell us how maisonwhite.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, products came quickly and are really good quality. Would definitely order from Maison White again”

Helpful Report

“I can always rely on this excellent company!”

Helpful Report

“Wrong size duvet set sent. Have had to return and replacement will not be sent until received so not the best experience so far.”

Helpful Report

Hi Corinne I am sorry you felt the need to leave the poor review before we were able to fix the issue. Most if not all companies require products to be returned for exchange or refund. I’d have hoped you found us swift with communications and action to fix our error (we are only human). And we have accepted the fact that you had opened and use the product (bedding) before you realised our error. (Which we now cannot sell this product on as it’s used, but hey ho!) Again our apologies for your experience. Warmest wishes Maison White

“Prompt delivery,well packaged,product as stated”

Helpful Report

“Quick delivery, very happy with the product too.”

Helpful Report

“Easy to use website. Speedy delivery. Great job 👏”

Helpful Report

“Amazing service, the gift wrapping was fabulous and the order came in no time at all!”

Helpful Report

“I am so so impressed with maison white products and website! My daughters 1st birthday is coming up and she loves the jellycat bunnies. The sale prices are amazing as other retailers sell them and they are really costly. I ordered two I can't wait for her to see them on her birthday! The bunnies arrived promptly, packaged nice and neatly and I was updated consistently on the delivery process. I will be ordering from them again in the future and will tell friends and family for sure 😃 a big thank you to the team!!”

Helpful Report

“Very pleased with the service - what more can I really say”

Helpful Report

“Excellent service, speedy, packed with care and communication fantastic. Good value product too”

Helpful Report

“Fantastic service. I asked a question before purchase and it was answered within the hour. I placed my order and it arrived on time. Extremely happy with my product will definitely use this company again.”

Helpful Report

“Very prompt efficient service. Prroduct ordered was of very good quality and very well packaged”

Helpful Report

“Ordered vintage toy car one afternoon and it was delivered the following day on 2nd Class tracked mail! Extremely pleased with my purchase and super customer service.”

Helpful Report

“Great service thank you”

Helpful Report

“Happy with my products and quick delivery.”

Helpful Report

“Beautiful product, exactly as described. Quality material. Very happy customer.”

Helpful Report

“Thought you were very good. Product arrived in excellent condition”

Helpful Report

“Quick efficient service can highly recommend.”

Helpful Report

“The products were great but there were several weeks between ordering & being told a delivery date.”

Helpful Report

Hi Mark Thanks for the negative review, the available date was noted on the product at the time you ordered and on your order confirmation, so I do not understand your review!

“Took way too long to arrive. Mid Dec purchased. Arrived in Feb. It is not made clear enough when an order is a pre order. Their tone is huffy when u enquire politely.”

Helpful Report

Hi Helen Thank you for your negative review. I can't see how we can make it any clearer than we did, noted on the product page at the time you ordered and on your order confirmation. Can't see you you can read our tone as 'huffy' we merely tried to inform you of the situation and your options as below email thread... Thanks. I will wait till Feb 2023 for this quilt cover. Thanks for your time. Kindest of regards On Thu, Jan 5, 2023 at 10:16 AM Elise wrote: We cannot send something that isn’t in stock. They are due in at the end of January once they have arrived in this country with the supplier. They are manufactured abroad. Not by us. The time was given when you placed the order - as shown in your confirmation. I can cancel and refund you order if you wish. You have no obligation. Kind regards Elise Sent from my iPhone > On 5 Jan 2023, at 09:59, Helen Fagbohu wrote: > > > Ok. Why so long? Bought it mid December? Please can you move it along more quickly? > > > On Wed, 4 Jan 2023, 22:47 Elise, wrote: > > Hi Helen > > Please see your order confirmation and on the product page. Its states this is a preorder and due at the end of January. You should receive early Feb > > Kind regards > Elise > > Sent from my iPhone > >> On 4 Jan 2023, at 22:41, Helen Fagbohun wrote: >> >> >> Hi. >> Where is my order please? I'd like to receive it. >> Thank you. >> Mrs Helen Fagbohun

maisonwhite.co.uk is rated 4.9 based on 7,142 reviews