maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,160 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for the Jellycat Snowdragon as a gift for my new baby. I had ordered/paid for it twice with two other retailers who both let me down before Christmas. Then I found Maisonwhite who not only supplied the item even though I wasnt local, but kept me updated throughout and offered an excellent price. So much so, I bought another! Excellent service, Thank You.”

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“Excellent service”

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“Easy to order arrived on time well packaged and am delighted with the wrendale rabbit I ordered.”

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“tracked delivery, lovely curtains. Says sheer but are thicker .”

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“Very satisfied with the services provided by maison white! Item as described and very fast delivery service!”

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“Great fast delivery, toy was well packaged, will buy again!”

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“Lovely little fox, bought as a duplicate for my little boys current fox just incase he decides to go on an adventure so we have a double! He is very loved, excellent service”

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“Great service”

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“Good price. Efficient service even during holiday time. Would use again”

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“A Fantastic company. Very efficient and effective. I had a query and I emailed them and with a matter of a couple of hours had my response. A very honest and reliable company. I ordered the Teb Baker Duvet cover set. Came in perfect condition. Came as promised. A spot on service. I was so impressed with the way they respond and offer a very bespoke service. I am glad I chose Maisonwhite. I could have gone to Ted Baker , Amara. The manner in which i was dealt with I knew i made the right choice with Maisonwhite. Will visit again for sure.”

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“This was my first time buying from Maisonwhite I have to say they were excellent in keeping me informed regarding when I could expect delivery. When my bedding arrived it was on time and in excellent condition”

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“Great service. Love the curtains! Thanks.”

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“Wonderful and efficient communication from this company, Elise kindly alerted me to a potential problem with my order prior to dispatch, then proceeded to resolve the issue for me very quickly. So refreshing to discover an online company displaying this amount of initiative and professional customer care and satisfaction. I'm most impressed with their conduct and would be delighted to purchase from them in the future.”

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“Paid for gift wrap and a card. Item came in an un gift-wrapped cardboard box. I was not impressed.”

maisonwhite.co.uk 1 star review on 3rd January 2021

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Hi Adrian Thanks for your negative review. We have not heard from you about this. I'm afraid you are mistaken we don't offer 'wrapping'. This was never sold to you. You did however order a card with the following message, I trust this was included. I am sorry you are happy, but simply do not offer a wrapping service, only cards. Maison White

“Looked for designer cushion. Best price shown. Arrived early, in time for Christmas. Brilliant efficient service!”

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“Fast delivery 📦 received in time for Christmas, very happy.”

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“I was specifically looking for the avocado Christmas tree decoration for my daughter’s Christmas present. I thought postage was a bit expensive but, happily, it arrived safely and in time for Christmas. Thanks”

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“Fantastic customer service. Made sure items reached us before Christmas. Items are well made and look great.”

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“Fast delivery, well packaged, lovely items. Will shop here again :-)”

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“Excellent service, very quick delivery and such a beautiful product! Thank you 😊”

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maisonwhite.co.uk is rated 4.9 based on 7,160 reviews