maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,181 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my order was delayed the person on the phone was lovely. She was genuinely concerned and pulled out all the stops to get me my order which I needed at a specific time. I never felt undervalued as a customer. The item was well packed and delivered on time. The price was good too. I would ( and sure I will ) shop with you again, and would recommend you to others. Well done!”

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“Excellent. Quick delivery, packaged beautifully. Would definitely order from this company again.”

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“Fantastic service, fast delivery and great price!”

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“Was looking all over for this bunny my little girl was given one when she was born and it goes everywhere with her! We now have a back up bunny when the other gets dirty! Received quickly and was kept up to date with what was happening! Would definitely recommended this website”

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“You only sent me 3 of the 4 things I ordered. I have emailed you and you have not replied.”

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Hi Sophie Thanks for your email (only found as you mentioned in your review). Unfortunately it ended up in the Junk Mail (Hotmail don’t like our emails), so I am very sorry we didn’t see it and then felt you needed to leave us a one star review ☹ We will gladly fix this for you though, the missing Giraffe will be dispatched tomorrow Kind regards Maison White

“After an initial delay with no correspondence I emailed to ask for an update. The lady I dealt with was lovely and upgraded my postage and got my items delivered next day. She couldn’t have done more, will definitely shop with them again”

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“Bought in the sale so good value for money and the delivery time was super quick”

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“Excellent service”

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“Great little online shop! Very speedy delivery and fab customer contact!”

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“Excellent choice and fast delivery”

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“Excellent service will use again”

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“Lovely website. Very easy to use and secure payments, delivered on time and dispatched really quickly. Thanks!”

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“We love our little Crispin who sits alongside our big Crispin and our family of Wally Whales!! Lovely, prompt service, Thank you”

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“Great service and product but unfortunately there was flaw in the product. I kept it anyway and fixed the hole myself to avoid returns hassle but it was a real shame.”

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“Gift arrived on time and was as described so satisfied Customer”

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“quick to arrive”

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“Fast reliable service”

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“Good price, excellent post options, good packaging. True to word. Thanks”

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“One of the item was wrongly delivered. Email sent but no reply. Very disappointed with your services. My order no. is #86581”

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Hi Ruby Thanks for your review, however I am not able to find any email from you? Could you kindly email us at contact@maisonwhite.co.uk and let us know the problem so we can sort. Kind regards Maison White

“Ordered a jelly cat you beat price on the internet with really fast delivery ! Highly recommend!”

Helpful Report

maisonwhite.co.uk is rated 4.9 based on 7,181 reviews