maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,211 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my warmies They keep feet warm and are supper comfortable My only slight niggle was they did take longer than expected to arrive I blame it on the sales Would use this company agian”

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“Prompt delivery of a beautiful item. Very happy!”

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“Loved my purchase Brilliant service would definitely use again 😊”

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“I was pleased with finding just what I wanted on the website. Delivery was prompt and as agreed.”

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“Very good service. Arrived intact. The product however was a lot smaller than I had hoping lol. I must remember to look at dimensions lol”

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“Absolutely fantastic! I needed to order something very last minute and wasn’t sure if it would arrive in time for Christmas but found it on Maison White and they got it to me within two days. Absolutely fantastic especially at such a busy time. Definitely recommend!”

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“Purchased this as a present for my partner and they love it. It’s very well made and the iconic glug glug sound it makes has made everyone who uses it smile (it’s the little things).”

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“I specifically ordered teardrop fairy lights with a plug as stated on website as changing the batteries is such a faff. Yet, item arrived with battery appliance instead of plug. Returning goods is also a faff but I won't use thus website again as item was not as described.”

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I am very sorry to hear you have received the incorrect item, I cannot see a complaint raised about this. Do reach out to us via email where we can correct this for you. I do appreciate the inconvenience and we can only apologise for the error. We offer free Royal Mail collections from your choice of address. Email us on contact@maisonwhite.co.uk so we can correct this for you. Kind regards Maison White

“Beautiful curtains, l am delighted with them and the service l received”

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“The ornament is beautiful, my friend is a collector of ducks and she will love it. Delivery was super quick and packaged very well. Thank you”

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“Good quality bedding. Delivery service quick + efficient.”

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“Fantastic service - very quick. My granddaughter loved it!”

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“Excellent product and good value”

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“Ordering was easy. Took a while to arrive but it is a Christmas present so not a problem.”

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“Excellent service. After being badly let down by Katie Loxton I tried to find the bag elsewhere and Maisonwhite delivered within 2 days. Well packaged and first class service”

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“Looks absolutely beautiful in our seafood restaurant thank you”

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“product is still not delivered after 2 weeks! Extra payment for priority shipping went in someone's pocket I believe?”

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Marc Your order was place on Saturday 7th December, it was dispatched on Wednesday 11th December. We are very busy with Seasonal orders at this time of year, so sorry for the 2 day delay in sending. If you care to check the tracking you have been provded with bu Royal Mail you will see it is in transit. As noted it is 7-10 days transit time, there is only one shipment option to choose from, so no extra payment your side. Your comments are very insulting and unnecessary. Happy Christmas!

“Very speedy service from order to delivery, special thanks for free sweets”

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“Beautiful item at an extremely reasonable price. Dispatched quickly and arrived fast. Would recommend”

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“The company were excellent. I ordered a small Jellycat product, accidentally selecting the most urgent and expensive form of delivery (£12) when only 2nd class standard was needed. My email on this point wasn’t received but when I called it was all sorted in minutes with a refund of the difference between courier and 2nd class. The order was despatched that day first class and received the next day. The person I spoke to was quick to understand and resolve the matter, professional and courteous. It is only a small thing but the way it was handled means it is a company I’d be very confident to buy from again.”

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maisonwhite.co.uk is rated 4.9 based on 7,211 reviews