maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,148 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery 👍”

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“My order was dispatched very quickly, it was well packaged and it was a great price. Definitely recommend.”

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“After ordering late on the Wednesday night expected delivery the following week but wanted to deliver Sat morning really quick very impressed”

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“Excellent experience, easy ordering, great price and Royal Mail tracked quick delivery. Jellycat toy, ordered in Sussex delivered to Scotland 2 days later. It all worked so well that I placed another order the following week, with same great service. Thank you.”

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“Half the price of Amazon and arrived in timely manner.”

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“Bought duvet set and cushion. Liked the design, a nice unusual design but very expensive, especially the cushion which I think at £39 was overpriced but wanted for a anniversary gift.”

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Thank you so much for your review, it's much appreciated. The fetch feather filled cushion you purchased actually RRPs at £50 (on Soohie Allport’s website now) which we felt was expensive too so we popped it into the sale for £35 (which is what you paid) I hope the present is well receive and loved it’s a great choice. Kind regards The Maison White Team

“Very happy with my beautiful cushion. It is just what I wanted, a great price and fast delivery. Thank you.”

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“I have ordered 3 comforters for my toddler, on arrival I realised that was incorrect size. Called to ask for exchange, spoke to a lady first who was very nice and helpful, second person (I can only guess it was a manager) absolutely awful. I don’t think she understands the concept of customer service at all. I have been using this company to buy JellyCat products but I will no longer do that. Terrible experience”

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I could hear you in your call and you refused to listen to Elise. She explained you had been sent the correct item by checking the code on the paper tag. You did not ask for an exchange you told us we had sent you the wrong product. And then shouted that we had the wrong descriptions on the product page. You spent some time looking for the product detail that you mentioned and could not find it (because it was not there) After your call we looked up your last order and you had purchased a different product. That is not our fault. We sent you what you had ordered this time. And said it was fine to return if you did not want the product. You then proceeded to shout at her and shouted “oh my god” and shouting about 22cm sizes. The product description is clear. You then listened to Elise explaining it was a different product and then asked if you could have that product and you were informed it was a discontinued line. It’s a shame you made a mistake when you ordered and felt the need to shout at her but that is not something we will tolerate our staff being shouted at for. We welcome your decision to shop elsewhere.

“I had to return the ideal curtains except for the colour, a very pale green in the store. Turned to a colour silver. Such a shame. Return the curtains and refunded instantly. Shame the refund for postage even partly refunded!”

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“Item as described and very quick delivery”

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“Our tie backs are just perfect and of great quality, Delivery was fast, would highly recommend Maison White”

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“Delay in receiving 1st order but very pleased with products. So much so that I placed another order for one of them.”

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“Super speedy delivery, lovely product, good price. So good I have ordered a second one. Thank you Maisonwhite.”

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“Very reliable and speedy drlivery”

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“I'm absolutely delighted with these curtains and the excellent service!”

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“Great service and I am very happy with the curtains!”

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“Lovely curtains. Great service than you.”

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“Excellent product very pleased with it”

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“I ordered 2 Jellycat bunnies, one of them had a factory flaw, this company have accepted the problem and are sending me a replacement which is great!”

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“My parcel from Maisonwhite arrived promptly. Thank you.”

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maisonwhite.co.uk is rated 4.9 based on 7,148 reviews