maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,146 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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“awesome product,fast delivery,would definetly buy from here again”

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“Excellent speedy service great products”

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“Great service and sweet penguin.”

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“Delighted with the 2 beautiful bee cushions I bought!”

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“Mesed up the order - raised a returns query which was quickly dealt with and the re-ordered the correct sized Bashful Bunny. Excellent and quick service - clear communication relating to the processing and fulfilment of both orders and they arrived in very good condition.”

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“Lovely Jellycat teapot. A really nice size. Quality product at an excellent price. P&p a little pricey but I suppose that is how it is now. Thanks”

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Thank you so much for your review, it's much appreciated. I am glad you like the teapot and the price of the product. To explain our postage charge.. We only send via tracked service (as it gives a much better service and customer experience), the postage price charged by Royal Mail for standard Tracked 48 ranges from £4.35 to £7.95 depending on size & weight, min 2kgs - 10kgs. https://www.royalmail.com/sending/uk/tracked-48 Then we have the additional cost of packaging on top for bags or box. We charge a standard basic flate rate of £4.25 otherwise it gets too complicated given the wide range of products we offer. All orders over £50 in value have the option of free shipping. Kind regards The Maison White Team

“Lovely products at a competitive price, great service and fast delivery. Thank you”

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“good product at an excellent price - easy to order and delivered when it said it would be - all in all a good experience”

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“Great service, fab product. Fast delivery.”

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“Excellent service, thank you!”

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“Fantastic service, items arrived much sooner than i expected and they were cheaper than many other sites. Would deffo recommend”

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“Came nice and quickly and looked as it did on the website. Thank you”

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“Quick delivery well wrapped lovely bunny”

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“Disappointing to have one item cancelled as ‘could not locate stock’ - this was the particular item I most wanted ! Also it might be worth contacting to see if someone wants an alternative if you are having to cancel some of there order. The rest of the order was perfect and very well packaged x”

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“Easy order system good discount arrived on time”

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“Very pleased with all my products!Good reliable company.”

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“Very good quick service. Very recommended”

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“Fantastic prices. If your hesitating don’t. Amazing service and kept informed throughout. I’m very pleased with my first shopping experience with Maison white.”

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“Fast, reliable service. And the Duvet cover is amazing. A little darker in real life, but no matter. Thank you for providing such a good service.”

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maisonwhite.co.uk is rated 4.9 based on 7,146 reviews