maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,146 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,146 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

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Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality purchase and great price, ordering was quick and easy as was the delivery, highly recommend Maison White, would definitely use this website again”

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“Items arrived safely and quickly. Excellent service. Very happy with purchase - thank you.”

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“Really nice range of products, easy to order and arrived so quickly. Will definitely use again. Very happy, thank you!”

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“10/10 on a bad day 😍🙏😮‍💨”

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“Really happy with the service from Maison White, order arrived on time and was significantly cheaper than ordering directly from the supplier”

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“Lovely item. Swiftly posted. Would buy from Maison White again.”

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“Marvellous next day delivery. Excellent service.”

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“Got curtains at half the price John Lewis retailed for . Delighted”

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“Excellent service and quality items”

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“I was disappointed on both occasions I shopped online with Maison White. Sara Milker curtains-velvet-arrived very creased and fibres in contact with card board(in wrapping) meant ‘white lines’ visible and needed sorting with cold iron. Should have been rolled not folded! Recently bought wall clock -broken bits behind that although doesn’t affect working of clock , not impressive! Sorry!”

Helpful Report

Hi Jo Thank you for you review. I am sorry to hear you are not happy with the products you received. As explained in our previous correspondence about the curtains, I had liaised with the manufacturer to question why these white marks were apparent and they assured us this was as expected… because they are made from velvet - when the tiny fibres have been folded for transport and presentation ready for stockists to sell them, these fibres may bend/crease but they will drop out with time, there are details and instructions on the packet to alleviate this issue sooner. Such as a cool iron. Short of delivering the curtains ‘unpacked’ (which simply is not possible, though I appreciate your thoughts on being rolled - this is not something as a company we or any company can do) these creases will always be present upon first opening, that said - all curtains will have creases which will require ironing before hanging. I agree that these white marks may look unsightly but this is purely due to the way the curtains have been designed and made. Regarding the clock, we obviously can only apologise that it arrived to you in that condition, it’s is very unfortunate and I hope we dealt with the issue promptly to resolve this for you. The back of the clock was damaged in an area that wouldn’t be seen, we wouldn’t usually check the back of the clocks priory to sending - we always ensure the face of the clock is tip top condition - we offered you a discount off the product price if you wished to keep it - as once it was on the wall it would look perfectly good. Or you could return it for a full refund - which is what you opted for. Kind regards Maison White

“Great quality at a great price, with prompt and efficient communication and delivery. Thank you.”

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“Fantastic you were the only place with this frog in stock & quick delivery too Thank you”

maisonwhite.co.uk 5 star review on 12th April 2022

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“Great customer service. Had a query with my order and it was responded to very quickly. Great product would definitely use this company again . Thank you”

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“Excellent communication and fast delivery Thank you”

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“Great! Second order placed (the first over the busy Christmas period) and both times super fast delivery with no problems. Great company, who I will continue to order from. :)”

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“Efficient service, delivery when expected.”

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“Sara Miller elephants oasis bedding. I am really pleased with this bedding, it is good quality and delivered on time The price was very reasonable”

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“Purchased a wooden SweetDreams Pram for my granddaughter and was very pleased with the purchase, it was well wrapped and delivered the day after ordering, I did pay extra for postage as I needed it quickly otherwise postage would have been free plus it was in the sale so the price was by far the best. It's the first time I have used Maison White and would do so again and would recommend it to friends and family.”

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“A very smooth and hassle-free purchase. My order arrived quickly and I am very pleased with the quality of the items.”

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“It still hasn’t arrived??”

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Hi We received your order on the 31/3 at 10:00pm and dispatched on the 1/4. You would have received the tracking link as below. I don't think it is appropriate to leave a negative review when you have not made any previous contact regarding your parcel delivery. I have checked the tracking https://www.royalmail.com/track-your-item#/tracking-results/JH067352945GB and it says; "Sorry, we tried to deliver your parcel on 06-04-2022 but there didn't seem to be anyone in. Please choose an option below." You will have received this tracking via our dispatch confirmation too! I hope you locate your parcel and feel justly inclined to retract your negative review. Kind regards Maison White

maisonwhite.co.uk is rated 4.9 based on 7,146 reviews