maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,212 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,212 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent price and fast delivery. A perfect combination!”

Helpful Report

“I ordered curtains from Maisondieu White on a Monday and received them by Friday, a very good service, as we are in North East Scotland. I had not heard of the company before but would order from them again. The curtains were Laura Ashley and were an excellent price and good quality, I am very pleased with the product and service I received.”

maisonwhite.co.uk 5 star review on 26th July 2023

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“The 1st time I ordered some items they went missing in the post. Elise sorted everything out for me, and responded very quickly to my query, and I thought the customer service was excellent”

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“Great little gift for someone Came nicely boxed Thank you”

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“Excellent service and quick delivery”

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“I love my cushion .beautifully made . Amazing value in the sale ..so impressed i have ordered another one today . 5*..thankyou..”

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“curtains arrived on time. open cutrains and colours look brighter l had to alter as my windows are a werid size but was easy to do and changed to eyelets looking even better even if i say myself”

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“I ordered a Jelly Cat toy for my son. My item was delivered quickly and packaged well. Great communication via email too.”

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“Saw the items I wanted and made the purchase. I'm a first time customer and was most impressed at how swiftly I received my goods. I shall use this store again.”

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“The lady I dealt with about my item being delivers in the wrong address she was quite rude . It does not encourage me to make another purchase from this company.”

Helpful Report

Thanks for your review. We had simply shown you that we had sent it to the address which you provided when you ordered. You then proceeded to tell us we had delivered it to the wrong address. When in fact, you had not given us your correct address. The address which was on the parcel and on the order confirmation matched, we cannot fathom why you believe this is our fault or feel the need to publicly blame your mistake on us. We cannot guess your correct address, or even known you had given us the wrong address. It is up to the customer to ensure the address they provide is correct. The conversation below and went on to help locate your parcel via Royal Mail. We have heard from Royal Mail, that you have now spoken to the delivery officer and retrieved your parcel from the address it was delivered to. Maison White Currier said that that is not the correct address printed on the label. Plus, the lady downstairs knows me and my name. I have had things delivered to her address in the past and this never happened before On Thu, 20 Jul 2023 at 12:15 pm, Elise wrote: Hi Thanks for your reply. That’s not the address you supplied (as per your order confirmation below). The postage label is attached to show what was used to send your parcel as per your instructions, including safe place options. Here is the tracking link showing the delivery – including the GPS location, an image and any contact about redeliveries which you have made with Royal Mail https://www.royalmail.com/track-your-item#/tracking-results/FR253627265GB Kind regards Elise Maison White www.maisonwhite.co.uk (customer address info here). But I asked for it to be delivered to either 33 or 39 if I was not at home. I asked the lady at 33 who lives right underneath my house. Nope she did not receive it. And currier confirmed that that was not the address printed on the package On Thu, 20 Jul 2023 at 12:04 pm, Elise wrote: Hi Gilda Thanks for your email. Can you kindly confirm your address. Kind regards Elise Maison White www.maisonwhite.co.uk Good morning. My item did not get delivered. I contacted Royal Mail. They said they did deliver it. I called the currier and they said that the sender printed the wrong address on the package. Can this be corrected please? I went above and beyond to get this on time for my child’s birthday on time

“Fantastic service and very communicative. Love the chair!!!!”

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“Really quick delivery . Product was perfect . Brilliant service .”

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“Easy to order and arranged delivery for the next day. Perfect.”

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“Easy to use website good communication in terms of notes being sent and items arrived quickly and well packaged…thank you”

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“Good price, very quick service, thank you”

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“Customer services were very helpful and my item arrived exactly when detailed in good order.”

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“Had a little trouble in the beginning as I received the wrong item but after speaking with Ron this was resolved super quickly and I received my correct item only two days after which was fantastic.”