maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,211 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 5th March 2025

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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“Prompt and very good service”

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“Orde Red king size navy blue quilt cover fir my daughter fir Christmas and I know she will be very pleased with it”

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“Lovely housewife pillowcases good quality .”

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“Excellent price and prompt delivery.”

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“Lots of choice Arrived quickly and well packaged Highly recommend”

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“Great communication. Flumpie frog arrived quickly and well packaged.”

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“I ordered some Sylvanian family figures, as part of our 3 year old grandaughter's Christmas present because I did not have time to go to the lovely Maison White shop in Benson. My order arrived very quickly and in time for me to wrap the items, box them up and redirect them to Kenya, where our family is living at the moment. Excellent and efficient service, as usual.”

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“Very good, I would use again. Delivery was quick.”

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“Excellent service Items quickly dispatched and received in good order.”

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“Everything went smoothly especially as it was a backorder great”

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“Speedy delivery. Perfect service”

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“First time ordered the items and very happy”

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“Products that I wanted were in stock and dispatched with pleasing speed and care.”

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“I am absolutely delighted with my purchase of Dexter Dog for my granddaughter's first Christmas and can't wait to see her with him! Ordering online, unseen could have been a bit of a risk, but when he arrived he more than met my expectations and it was love at first sight! Excellent quality ,sturdy and really cute. On ordering , I was also shown the option of adding a dog coat for him, which I hadn't known about and will become fun putting on his coat ,when we go out!”

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“Fast delivery very good item.”

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“The Jellycat items I ordered were not of the usual Jellycat quality. They seemed like 'seconds' to me. The Christmas Mouse in particular was just not right. Flat-faced on one side, bulbous on the other and generally skewed and uneven. When I e-mailed to notify of my intent to return, Maison White did not respond. I was charged £4.25 for delivery and it cost me £3.29 to return them. Waste of time and money. Would not order again.”

Helpful Report

Thank you for your review. It is a shame you were not happy with the Jellycat Items you received. I can only assure you all of our products are new, and not seconds, All items are checked upon return and we did not see any issue with the 2 items you returned. Due to the items being soft toys, they do sometime require some re-presentation after being in the post. We ask people to email to notify about their intention to return, we are sorry you did not receive a reply which you were expecting.

“Very quick delivery of my purchase and good communication. Highly recommended.”

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“Easy to purchase online and delivery extremely quick. Great service and will use this site again. Both items purchased are for gifts but the quality is excellent.”

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“Very happy with my purchase of 3 Jellycat soft toys. Prompt delivery and very competitive pricing.”

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maisonwhite.co.uk is rated 4.9 based on 7,211 reviews