maisonwhite.co.uk Reviews

Name: maisonwhite.co.uk
Rating: 4.86

4.9 Rating 7,143 Reviews

97 %

of reviewers recommend maisonwhite.co.uk

4.9

Based on 7,143 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About maisonwhite.co.uk:

Maisonwhite.co.uk were established in 2011 operating from their retail shop in Colchester, Essex. They have recently relocated their store to Benson in Oxfordshire where they sell a fabulous range of fine homeware and gifts, including soft toys from key brands such as Jellycat where they stock a growing range of loveable childrens toys. Other key brands for the home include Parlane, Voyage Maison and Dora Designs, as well as leading brand candles and diffusers. They have become a key ecommerce retailer selling their gifts all over the world to thousands of happy customers.

Visit Website

Phone:

01491835167

Email:

contact@maisonwhite.co.uk

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maisonwhite.co.uk 5 star review on 31st January 2025

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged, Exactly what I ordered.”

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“First time ordering and it’s been a positive experience. Loved the Scion tea towels and oven gloves and at a great price. Will be looking to order again”

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“I have ordered from Maison White twice now and each time they dispatch very quickly and the items arrive quickly and are well packaged. I would recommend to friends based on their speedy and accurate service.”

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“Good product, Arrived very quickly.”

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“Not recieved yet. Royal Mail passed from one to another so still waiting. Not happy with delivery process”

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Thanks for leaving a 1 star review and giving us a chance to explain, this is the first we've heard from you about this. We have tried our best to make customers aware of something completely out of our control, it has also been widely publicised on news outlets and on the radio - Royal Mail strikes are causing havoc on deliveries up and down the country. We dispatched your order with speed but sadly the strikes have thrown a spanner in the works which has meant your parcel has been caught up in this I appreciated you must be very disappointed to not have received your parcel a week after ordering via 2nd class post but its not something we have any control over. You can see on the tracking https://www.royalmail.com/track-your-item#/tracking-results/JH703392217GB we dispatched on Tuesday and the Thursday & Friday were strikes, no parcels were being processed

I can see from the tracking that your order was delivered on the 2nd December, this was due to delays from the Royal Mail strikes, hardly our fault to earn a negative review, as totally out of our control. We had 1,00's of parcels affected and had to deal with numerous complaints and queries, so thank you Royal Mail! Have a Merry Christmas!

“I found it very easy to purchase the items I wanted. I was kept informed of the progress of my order, right up the delivery day. I felt the company wanted to let me know that my order was important. The delivery consisted of two items, Christmas presents for my grandchildren. Both items seem to be very good quality, and I am sure they will be well received. Great service. Thank you. Allan Tiley.”

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“Great price and quick delivery.”

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“A lovely quality ornament that is attractive and a good size.”

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“Very quick delivery and a lovely item that was out of stock many places, so very pleased.”

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“Great selection of jellycats and reasonably priced. Arrived quickly too.”

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“Amazing curtains and quick delivery! 😊⭐️”

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“Leaving my grandson happy 😃”

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“Excellent price and quick delivery. Very pleased and will shop with them again :)”

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“Easy website , efficient service , good product.”

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“Item was a real bargain and arrived promptly. Very pleased and will buy from Maison White again.”

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“great product, delivered on time”

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“Our curtains arrived promptly, well packed, and they look beautiful”

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“Very happy with the service, I checked that the item was in stock and received a quick reply by E-mail. Previously messed around with another company I ordered the goods and it was despatched quickly”

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“Ordered the lion wheelybug and it's fabulous. Good quality perfect for my 1 year old grandson. Super fast delivery. Reccomend.”

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“Efficient and good value”

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maisonwhite.co.uk is rated 4.9 based on 7,143 reviews